BA outgoing flight cancelled, very poor service at Heathrow. Returning flight excellent apart from food.
A very personal and positive experience booking with your company. Everything has always gone smoothly with every trip we have booked and it has been amazing value for money too. We recommend you to everyone we know.
A big thank you to Libby and her team for guidance and helpful suggestions. We will most definitely be booking our next trip with DialAFlight. And will recomend them to anybody planning future trips.
As the booking agent, everything was done as expected. The bad experience I had was with the airline. The flight was on schedule and we had boarded the plane only to be told to evacuate and we then had about 3.5 hours delay before taking off from London Heathrow
Lily was wonderful the whole way through. Great updates and communication.
First Class Service from the first phone call. Highly recommend.
Everything was on point.
The service was excellent, his attention to detail made the trip as smooth as possible. We would certainly use yourself again for more trips and once again ....thanks Owen!
Perfect service and support every time. We recommend you to every one. Thank you Bill and Fiona
Fabulous service as always. Excellent customer service and support.
Samuel is excellent - I heard about DialAFlight via word of mouth and I am so glad I did! Seamless service from beginning to end. Will definitely be booking again.
Samuel is an excellent travel manager! He anticipated what I needed and was available for any questions/ changes throughout. I am very grateful for how diligent he is when providing different options for travel and I can’t wait to book with him again in future.
The staff were friendly, the food was good (for aeroplane food) in particular the children's meal.
Fantastic holiday. Great customer service. Excellent communication with Bobby who booked the holiday.
We were very pleased with the booking process and the range of flights and hotels offered to us. Rob Hutchings gave us the support we needed and was friendly and helpful. Our only criticism is that we were told we had pre-paid for everything but not advised that there would be additional 'destination fee/tax' imposed by the hotel at check-out. These were quite a considerable additional cost and it would have been helpful to have been made aware of them for budgeting purposes. Overall, a very positive experience.
Thank you for your help once again Eric!
Fantastic from start to finish, highly recommend DialAFlight.
Was upgraded on outward leg
Deborah Oliveira was first class, can’t recommend her highly enough - nothing was too much trouble and no questions too stupid! Thank you so much.
Everything went according to plan, excellent service
Only issue was with Thrifty car hire. We had paid for several extras which included a Sat Nav. However, upon collection of our hire vehicle there was no Sat Nav provided. When we queried this with the hire company we were rudely told that this is a problem with UK visitors and that we would have to upgrade to a larger vehicle if we wanted Sat Nav. We declined as didn’t need a larger vehicle but have now incurred data roaming charges due to using mobile phones for navigation which is what we wanted to avoid.
Edward Scudder was excellent. He kept in contact to ensure everything went smoothly. When I needed it he was always there to help me.
Excellent customer service throughout, great advice to begin with and the prices on flights, car hire and hotels couldn’t be beaten.
Sadie was brilliant! Reassuring but at the same time careful not to over promise ... leaving me calm and very satisfied with the result.
Philippa was delightful.
Luke was very thorough and accommodated us as much as possible with pricing
I love your service and recommend it to my neighbours. They booked their flight with you this summer. Great company, well done...
Always friendly and efficient!
Efficient way not only to book flights but also manage any changes. Theo is always helpful and a pleasure to deal with.
Want to see the best of New York? Then forget about the tourist traps and head to the places that native New Yorkers rate the highest: the bars, the burgers, the brunches and everything in between. We've pulled all the latest award-winners together to reveal a best-in-show New York that's full of surprises.
Testing out all the venues has taken me to parts of the city I didn't know existed - and it's given me a road map for the perfect city tour. Here's my verdict on each of the new local favourites.
No accolade is fought over more fiercely than the one for the city's best burger - and at the New York Wine and Food Festival, Clinton Hall's Double Smash romped home with the People's Choice award for its two beef patties with cheese, cheese sauce and crispy shallots, served on a mountain of fries.
How does it work, I ask, when I turn up to the Washington Street branch. 'You find a flat space and put your butt on it,' says the barman cheerfully. The place is noisy, with a bank of TVs, plus an outside area with pitch and putt and giant Jenga. It's as much a hangout as a hamburger destination.
VERDICT: Filling, but with two burgers, cheese and cheese sauce, it's a bit much. I prefer the simple Corner Bistro burger on W 4th Street.
Just a year after opening, Frenchette in the Tribeca district has scooped a collection of awards, including Eater's Restaurant of the Year for its gutsy Gallic food. The decor belongs to a Truffaut film. Best of all, there's a bargain prix fixe menu – including two courses, a glass of wine and an espresso
VERDICT: I came expecting pretension but it's relaxed with a buzz.
Coffee Project, East Village
Time Out magazine named this tiny coffee bar the best in the city, and owner Chi Sum Ngai's signature drink is a deconstructed latte. For the uninitiated, that's separate cups of espresso, steamed milk from a farm in Salem in upstate New York, and a latte, which you sip one at a time. They come accompanied by a glass of sparkling water to cleanse the palate, and a wafer. This may be a place of (expensive) coffee pilgrimage, but you can still pop in for a quick cappuccino if you prefer.
VERDICT: Wins on every level - a world away from Starbucks.
BEST STREET FOOD
Royal Grill Halal
From the pretzels in Central Park to artisanal cookie dough in Brooklyn's weekly Smorgasburg market, New Yorkers have a full-throated passion for street food, and the annual Vendy Awards reward the best of the best. This year, Royal Grill Halal won the People's Choice Cup. On 44th Street near Bryant Park, the tiny metal cart may look like all the others in the street, but the appreciative queue at its shiny counter makes it stand out.
VERDICT: One of the best curries I've ever eaten. Delicious. fresh and, at a bargain.
BEST ROOFTOP BAR
New York is all about the skyscrapers, and as it is the epitome of big-city cool to have a drink at the top of one, the race to be awarded the best rooftop bar is tough. The latest Grub Street magazine winner is Ophelia, and even though it's next door to the no-fun UN building, this 26th-floor eyrie has all the hipster bar essentials, including taxidermy, laid-back charm and well-constructed cocktails - favourites include classic martinis. The place also has a playful history - Frank Sinatra hung out here when it was called the Top Of The Tower restaurant.
VERDICT: It's a charmer of a bar with no attitude, despite the altitude.
BEST NEW PIZZA
In December, this tiny pizzeria topped website Gothamist's best pizza list. Based on Broadway, high on the Upper West Side, it was a controversial choice because owner Frank Tuttolomondo uses a focaccia base instead of a more traditional one. But the queues speak for themselves, and so do the pizzas. Toppings are loaded with a generous hand and the resulting pizza is charred, cheap and delicious.
VERDICT: A bargain doorstep-size pizza, but the location is a bit out of the way.
BEST STORE-AS-A HANGOUT
The Big Apple has made such a feature over 'shops as social places' that New York magazine created an awards category for them - and this is the latest winner. Traffic roars past, but this all-white shop in SoHo is a haven of serenity. Inside, there's a selection of ceramics, fashion and books, a small cafe and even a garden in which to hang out.
My coffee comes with two sprigs of lavender. I'm not sure why, but I appreciate the gesture. It is expensive, but the serenity is priceless, even if everything else in the shop is way out of my league in terms of price.
VERDICT: It looks a bit intimidating but I love it.
The annual James Beard awards are America's food Oscars and in 2018 it voted Missy Robbins the best chef in New York. Her restaurant, Lilia, is a light and airy warehouse space in the ultra-hip Williamsburg area of Brooklyn. You want a table? Reservations open up once a month and disappear within minutes, but if you turn up with the other foodie faithful at 5.30pm, you can eat at the bar.
VERDICT: Sitting at the bar is great fun and lets you look into the kitchen. My pasta was delicious.
Dante has been a landmark in Greenwich Village since 1915, and since it opened a bar in 2015 it hasn't stopped winning awards.
The current winner of best bar from Time Out, it has style in spades, with bow-tied barmen behind the counter. The negronis are spectacular, and the food is just as good as the cocktails (pastas and salads are best). Real fans sit at the bar - and get there early as happy hour runs from 3pm to 6pm.
VERDICT: This place doesn't rest on its award-winning laurels - it's welcoming, relaxed, and the cocktails and food are delicious.
The stylish readers of Travel & Leisure magazine voted this hotel New York's finest. Tucked away on a leafy street near Central Park, an understated entrance leads to a series of hidden bars and restaurants - some available only for guests, others open to all - and some tiny terraces. Serving French food with Moroccan touches, flower-filled Majorelle has been called New York's prettiest restaurant.
Upstairs, the charm and stratospheric service levels continue, with 74 very spacious rooms and suites, all eau-de-nil peacefulness and old-school luxury.
VERDICT: Unshowy but very polished, The Lowell definitely lives up to its billing. It's low-key but lovely.
First published in the Mail on Sunday - June 2019
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