Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Since it started coming to life as a resort of extreme recreation early last century, Las Vegas has been a place of decadence, excess, and supercharged entertainment.
But it's not all about the dollar-draining casinos, unfathomable heat and oversized frozen cocktails - there's an incredible array of performances, concerts and comedy shows to keep you entertained every single night of the week.
This is all an unbelievably far cry from the town where, just over a century ago, all gambling was banned under strict new laws - even the flipping of a coin among friends to decide who was to pay for a round of drinks.
The name Las Vegas had been given to the area in 1829 by a trading party that was travelling to Los Angeles and stopped for water there - at that time, several parts of the valley contained artesian wells surrounded by extensive green areas. Las Vegas means the meadows in Spanish.
It officially became a city in 1905 when 110 acres of what was to become downtown were auctioned off to ready buyers. By 1931, Nevada state law-makers realised that the city's well-established illegal gambling industry would be more profitable for everyone if it was legalised.
The first gambling licence was issued to the Northern Club, with other venues to follow such as the Las Vegas Club and the Apache Hotel.
NEON LIGHTS
The city's first traffic light arrived that year too - and many other lights of the neon type were soon to follow as Las Vegas swiftly rose to be the gaming capital of the world.
Now it's all about shows as much as gambling, and one that's going from strength to strength is The Beatles LOVE by Cirque du Soleil, which has just celebrated ten years at The Mirage Hotel & Casino, during which time it has been seen by eight million people. Even Sir Paul McCartney described it as 'the greatest show in Vegas'.
LOVE is just one of seven Cirque spectaculars taking place across the city. The flagship event - O, at the Bellagio - features high dives, walking on water and the most impressive synchronised swimming and diving outside the Olympics.
If watching big-name pop acts is more your scene, head to Caesars Palace. Sir Elton John, Rod Stewart, Celine Dion and Mariah Carey are just some of those currently sharing headline slots.
The merchandise shop is worth popping into too, even if it's just to marvel at the $11 biros bearing the faces of the performers.
COULD IT BE MAGIC
Vegas has a long history of magic powers - and not just the ability to make huge sums of dollars disappear almost instantly. Siegfried and Roy wowed the crowds in Vegas from 1990 to 2003 before Roy was seriously injured on stage by a 380lb white tiger.
Since then, the wand has been passed on to Penn and Teller - they have been performing at the Rio for more than a decade, while David Copperfield is enjoying a residency at the MGM Grand.
Any Elvis fans planning on making a pilgrimage to his spiritual home this year will be in for a treat. The King may be dead, but long live the King - he's being reincarnated as a hologram to perform 15 shows at a venue yet to be announced.
The company behind the technology, Pulse Evolution, previously created a hologram of Michael Jackson for the 2014 Billboard Awards, which drew gasps of astonishment for its accuracy.
Alternatively, Elvis is available in tribute act form - he has been in the building at the Flamingo for the Legends In Concert, appearing alongside impersonators of Michael Jackson, Tina Turner and country star Garth Brooks.
Only in Vegas, right?
First published in the Mail on Sunday - April 2017
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