What 1321 customers think of DialAFlight customer service

Once again a fabulous holiday organised by Jensen whose expertise knows no bounds.

Once again another great trip organised by Jonathan. Very professional and great at keeping in touch so trip goes smoothly

As usual Ben pulled out all the stops. Great work!

Just wished I'd changed the outgoing flight to be direct rather than changing at LA.

Great communication and was helped with 2 trips - 5 star service

Fantastic trip to Las Vegas. As advised Virgin Atlantic Premium and Upper Class well worth the money - heavenly service and comfy bed.

Very good holiday in America thanks to Martin. Car hire was great and flights all on time. Thank You.

Excellent service as usual.

Was good to have a call the day before to check everything was sorted. Very friendly and informative staff. Annabelle was particularly helpful

Thank you to Reggie and team - had a fab 6 days

Wayne is always spot on. Would highly recommend. See you next year.

As always you guys deliver time and time again

Always great and attentive service. Have you used you for several years and wouldn’t use anyone else

Ray was excellent. A credit to your organisation.

Fantastic service as always

Attentive staff, catered for all our needs. Will be using again!

Friendly advice and service

Thankyou Jerry, the trip was fantastic

Enjoyed everything. Cannot thank you guys enough and will be in touch definitely in the near future. Carry on the excellent service

Ray dealt with my flights to Las Vegas. They were all sorted and booked straight away. He rang me the day after to make sure I was happy with everything in the email and then booked the seat that I wanted. I will be using DialAFlight for all my flights in the future. Fantastic service I really can not fault them.

I received excellent service. Unfortunately I had to cut my trip short and the out-of-hours service was excellent. Great follow up.

Brilliant.

Thank you all so much for making this such a special trip . Your recommendations were spot on once again.

I would like to thank Troy for all his help. I look forward to our next trip.

Teddy did an excellent job again, I had already booked my next holiday with Teddy before I took this one. I wouldn't book with any one else, he is a credit to DialAFlight.

Ashley compiled a first class trip from start to finish. Perfect flight times and top notch accomodation. That is why i book my vacations with him. Thanks again Ashley.

Archie was really helpful and his choices of hotels were spot on for what we wanted out of our trip.

Had a great time. Hotel excellent. Julie and Ross helped us have a memorable holiday. Thank you

Very pleased. Thank you for your friendly advice and help.

Les and his team always go above and beyond to make sure your trip is perfect. Highly recommended.

At home in Vegas

Khaleda Rahman checks into the Cosmopolitan – and is tempted to spend her stay looking at the incredible view from her bathroom

The Cosmopolitan in Las Vegas is – like many hotels in the city – labyrinthine. It really is simply gigantic, with 3,026 rooms and suites and a 100,000-square-foot casino. There are myriad elevators and seemingly never-ending corridors and getting lost is not difficult.

Relax beside the pool on the rooftop of the hotel

A HOME AWAY FROM HOME

However, I discovered that it’s still remarkably homely. Our room, a ‘terrace studio’, was spacious and comfortable, with two plush queen-size beds

The hustle and bustle of Sin City was quickly forgotten and I felt quite reluctant to leave the room. The luxurious bathroom and its deep bathtub also had a magnetic effect.

Along with the terrace it’s here that I spent most of my time. It boasts a panoramic view of the Strip and overlooks the famous Bellagio fountains. Utterly mesmerising.

A luxurious room with a view at the Cosmo

The hotel has plenty of other features that ensnared me – the 14 dining spots, for example.

These include award-winning Jaleo, the first Vegas location of David Chang's Momofuku restaurants, Masterchef judge Christina Tosi's milk bar and foodie fave Eggslut, which serves up wholesome egg sandwiches despite the rather risqué name.

We tried out two other restaurants in the city during our stay. Beauty & Essex is one of Manhattan's trendiest – and like the original, chef Chris Santos's first foray outside New York is entered through a pawn shop, leading to a gilded space with a 1920s Gatsby vibe.

ESTIATORIO MILOS
The following evening, we headed to Estiatorio Milos. The Greek restaurant is known for serving the freshest seafood – and every morsel we tried was more-ish, yet seasoned simply with just olive oil, salt and pepper.
The restaurant's signature dish, the Milos Special, consists of delicious paper-thin zucchini and aubergine, fried and seasoned to crispy perfection. It's presented in a tower that is disassembled to reveal a serving of tzatziki.

Rose. Rabbit. Lie: a modern supper club

WHERE TO DRINK

For drinks, the Chandelier is an Instagram-worthy bar spanning three stories and shrouded by a shimmering, beaded curtain of light.

We also called in at Rose.Rabbit. Lie, a modern supper club where we skipped the food and instead enjoyed cocktails and live entertainment.

Tucked away inside is The Study, which pays homage to the classic speakeasy and gives cocktail fanatics a more relaxing environment in which to unwind.

Then it was time to visit the hotel's exclusive nightclub - Marquee.

Entry is complimentary for hotel guests but it’s not for the faint of heart. You'll find some reprieve from the ear-splitting music and flashing lights outside by the pool.

The following day, we went back to Marquee to experience the Day Club - a raucous pool party that instantly reminded me of Spring Break shenanigans you'd see in a movie. If that's not your scene, don’t worry - it's not the only pool on offer.

BEYOND THE CASINO
The Boulevard Pool is the place to go to sunbathe in a social space while the Chelsea Pool offers more secluded havens.
And after a night and day at Marquee, I enjoyed a much-needed massage at the Sahra Spa. The signature treatment combines Thai, Swedish and Shiatsu techniques – and left me feeling invigorated.

The bustling Vegas Strip

Seeing the Strip from the air is definitely something to consider. We splashed out on Maverick Helicopters' most popular tour – the Wind Dancer. The flight took us on a thrilling ride over the city to one of the greatest natural wonders of the world – the Grand Canyon in Arizona.

I sat up front next to the friendly pilot, who pointed out incredible landmarks including Lake Mead and the Hoover Dam before we landed in the canyon. Once there we were treated to champagne and snacks.

On the journey back, we spotted incredible red rock formations and enjoyed an exhilarating flight over downtown Vegas and the Strip. Sadly, our thoroughly enjoyable weekend came to an end all too soon. We’d found so many ways to entertain ourselves at the Cosmo that that we didn’t even set foot in the Casino – so left with pockets not so light as they otherwise might have been!

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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