Your calls always answered within 5 rings.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
Los Angeles, California - home of Hollywood, Beverly Hills, sprawling beaches, Sunset Boulevard and A-List celebrities.
Our plan was to try out the two very different lifestyles California has to offer; laid back surfing and sparkling city nights.
First destination was Huntington Beach, with a backdrop of surfers, sun and sea. Palm trees line the promenade, tanned and toned beach bums laze on the sand. Surfing is the most popular pastime and the wetsuit brigade catch the waves from as early as 5.30am.
The beach-front Regency Hyatt is the perfect place to stay for families and couples.
We woke early on day one to try ocean-front yoga with Jordan Batha from Toes on the Nose. Towels and mats are provided and she'll take you through a series of moves achievable for even the most inflexible, all to the soundtrack of crashing waves.
It was the perfect way to work up an appetite for breakfast at the Water Table, one of the Hyatt's several restaurants, where the crab hash and zesty lemon and blueberry pancakes are a must.
We changed into swimsuits for a paddle-boarding session with pro surfer Rocky McKinnon. Rocky quickly gets you enthused about the sport, a favourite of Cameron Diaz and supermodel Kendall Jenner.
After a morning of exercise we went to ocean-front restaurant Dukes, named after the 'Father of International Surfing' Duke Paoa Kahanamoku.
The Mai Tais (rum, Curacao and lime juice) are highly recommended and pack a punch. The fiendishly fresh Poke Tacos are great, garnished with the creamiest guacamole. If you've room for dessert, pop over to the nearby Ice Cream Way, where ice cream is frozen in front of you using jets of liquid nitrogen.
By night groups of friends gather around one of the 500 fire-pits. Using them is free but you have to be early to reserve your space. So instead we checked out the Waterfront Resort. They not only provide a cast-iron pit but all the wood you need as well as the ingredients to make s'mores – toasted marshmallows crushed between a Graham cracker with a square of chocolate.
The next morning, Pacific Waters Spa was on the agenda. There you can kick back in the salt water Jacuzzi, use the steam room or book a treatment. Try a Pacific Waters facial - you'll come out glowing.
Two days later, and after a stop at the Red Table for more fish tacos and braised beef short ribs, it was off to West Hollywood and the Mondrian hotel. Minutes from Beverly Hills, it has played host to Leonardo Dicaprio, Rod Stewart and Courtney Love. Its Sky Bar has views over the city.
After a quick shower – you'll find two in your room from which to choose – it was out to experience Hollywood's electric nightlife. We soon found ourselves rubbing shoulders with the stars – or at least sitting close to them.
A trip to E.P & L.P brought sightings of Gerard Butler and Orange Is The New Black star Ruby Rose.
The taster menu at E.P featured delicate abalone and delicious scallop and clam curry.
After dinner we slipped upstairs to the roof terrace, L.P, for more celebrity-spotting and lethal cocktails, with a view over the twinkling city. Later we visited The Red Dragon, an underground club easy to miss as it's accessible only through a car park. Once inside it has the opulence of a Mayfair club but without the crowds.
Lunch next day was at Gracias Madre, a vegan restaurant - where the cauliflower cheese with cashews dispels any notion that vegan food is boring.
Next stop was the Kinara spa, a favourite of Halle Berry, where the service is ultra slick.
In the evening we walked the short distance to The Eveleigh, where sea urchins are the order of the day. They're served with lemon wedges which, when squeezed over them, cause their spikes to move despite the fact they're very much dead.
If you'd rather not watch your food move, I'd suggest the burrata and peaches and fries with truffle aioli.
A short taxi ride took us to Pump, a bar owned by Lisa Vanderpump, star of the Real Housewives of Beverly Hills - there's even a TV series about the staff.
Nearby is the Abbey. This raucous gay bar has played host to the likes of Lindsay Lohan and Joan Collins - two days after our visit Caitlyn Jenner was seen hosting a table of friends. Dancers in barely-there underwear keep guests entertained but for pictures the rule is: 'Tip before you click.'
In need of a pick-me-up next morning, Cecconis provided perfect Bloody Marys. It's part of the Soho House group, with a cool yet understated crowd and a killer brunch. The perfect way to say goodbye to LA.
First published in the Mail Online - March 2016
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