Libby was brilliant and really helpful. Emailed updates and really gave a personal service.
Curtis and Callum were both first rate.
Very good and helpful
Everything went smoothly. Thanks again for an amazing trip
Used DialAFlight many times in the past and this experience was just as those were - fantastic! We always recommend you to friends and family. Huge thank you for such amazing trips over the years!
Everything was as sold! Thank you
Really good, would use again
Use DialAFlight every year when we go away usually to America, which has been twice this year. Always deal with Jake who provides an excellent service. Cannot fault the company. Would definitely recommend to family and friends.
Everything was fab, except Avis
Best holiday ever! Christian has always been brilliant and always comes up with the goods. Used him for 6 years now. Couldn’t ask for better .
Yet another excellent trip with DialAFlight
Vinny has been brilliant throughout the whole process. Booking was quick and easy and everything worked out as expected.
My agent is amazing - he does all my travel plans
Excellent, thank you Sally for all your help. The booking was really easy, no hidden costs, would definitely recommend to others and will be using next time we need flights. I have previously booked my flights myself but it was hassle free, price was competitive.
It was a total disaster flying with Aer Lingus. Flight cancelled after sitting on the plane for hours and then the following day missed connecting flight due to their check-in staff incompetence
Only problem was American Airlines not putting our bags through as priority even though we were travelling club! Minor issue on an otherwise perfectly organised trip
All aspects of our holiday were dealt with with the utmost care and efficiency. We have used DialAFlight and Jarvis for many years and have always been very happy.
Pete was absolutely brilliant. He was very patient as we had to change dates. He was also very professional and friendly.
Greg Mountford was brilliant!
Kylie has been outstanding throughout and amazing on communication and information. Thanks to Kylie, the holiday was painless and really enjoyable.
Your service was excellent but the airline very poor
Kennedy has been fantastic - great communication throughout
Very good guidance on hotels. Excellent support before and during trip.
Excellent service. Hotels were excellent at each destination. Very helpful at each stage of planning our trip.
Sean was incredibly helpful and efficient. He made the process stress free.
The customer service was outstanding. My only regret was that I wished I had used DialAFlight years ago! A business that genuinely provides a first class service and cares about its customers. Well done DialAFlight you definitely exceeded all my expectations.
As always, perfect service, ideas and assistance
Love dealing with you - always straightforward. Thank you and see you next year.
Great service all round
Daniel was excellent, bearing with us as we negotiated our post COVID holiday options. Finally delivered a fabulous and long awaited (March 2020 re-arranged to June 2022) trip!
It's not so much that 12-year-old girls know what they want to do when they hit California, it's that they know what they don't want to do - and that includes any form of sightseeing.
This meant planning our month-long road trip was a challenge. I love adventure, my husband Paul loves luxury, and our daughters Phoebe and Dora love access to wi-fi.
Our first stop was San Francisco, where we stayed at the Fairmont - lots of luxury to relax in after the flight. Our three days in the city were busy as we checked things off our must-do list: bike ride over the Golden Gate Bridge to Sausalito and ferry back via Alcatraz; window-shopping in the arty Mission District and queuing with locals for a wonderful lunch at Tartine.
As we eventually left San Francisco in our monster truck, I directed Paul to the infamous bends of Lombard Street. The girls whooped almost as much as he whinged.
Next stop was Napa Valley, where we had booked the Carneros Inn - which turned out to be one of the finds of the trip. Detached cottages are positioned around an organic farm. Cool restaurants, hilltop swimming pools, and outdoor bar areas with night-time fire pits are the only places where you notice that you are not the only guests.
We dipped in and out of Napa's famous vineyards, before heading 120 miles east to Nevada County and Grass Valley, where in the foothills of the Sierra Nevada you find the richest gold mines in California.
I find California's gold pros-pecting history fascinating, and as we traced the path down Highway 49, I tried to imagine the emotions of those tens of thousands who came to seek their fortune.
My commentary from the passenger seat was sporadically interrupted by Phoebe or Dora demanding that we stop to take photos at stunning vantage points, or capture the signs for improbably named towns such as Rough And Ready.
Our trip to Yosemite National Park was magnificent. Yosemite is definitely at its best when seen in a swimming costume at 7am from the middle of a glacial lake.
Heading west, we spent two days fascinated by the geek chic of the city of Palo Alto, where our girls worshipped at the altars of technology giants such as Apple. But before they got too used to the wi-fi forcefield that surrounded them, it was time to move to the coast.
We took a leisurely drive south to Carmel, where we had magical sunset picnics on the beach and watched whales off Point Lobos. Then it was on through the beautiful, rugged coastline of Big Sur to the El Capitan campsite near Santa Barbara. Paul was chuffed I had taken an executive decision and booked a luxury cabin.
We had a barbecue on our private terrace before witnessing the most magnificent sunset cloak the sky like a night-time rainbow - a truly special moment.
From the moment we turned on to Highway 1 the car was filled with cheers from the back every time we passed a sign counting down the distance to Hollywood. Twelve, it seems, is the age where the magic of the movie industry hits hard. My girls lap up everything Tinseltown. They loved the fact we were hanging out in the same town as Hunger Games star Jennifer Lawrence, or that any nailbar could be full of Kardashians, or any juice bar packed with Beckhams.
We pandered to them, searching the internet to see where the stars dined, and then booked a table at the same spots.
The anticipation made for fun dinners, and rubbing shoulders with Hollywood royalty such as Di Caprio, Clooney and even a Baldwin led us to compile a list of DVDs we must see upon our return.
We stayed in full glamour at the London hotel in West Hollywood, where a sneaky afternoon cocktail by the rooftop pool became my little luxury. And of course we had to photograph the sign in the hills, visit the Chinese Theatre and sit on the Friends sofa on a Warner Bros tour, before heading back to the coast.
Our last five days were based at the ever-so-cool Viceroy in Santa Monica. There was much to do - trapeze school on Santa Monica Pier, a morning bike ride to Venice Beach, an evening trip to a basketball match and a surf lesson in Malibu.
We had been exactly a month in California - and both girls are determined to return as soon as possible to continue exploring.
First published in the Mail on Sunday - May 2017
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