Your calls always answered within 5 rings.
Everything was fantastic - a massive thank you to Marshall Finnimore who was great from start to finish. We now have another business class booking through him for December
Next trip give me a business class seat at a good price as I have flown with you many times in premium economy - the change to my backside would be most welcome
As always Chloe was excellent. Couldn’t ask for more - definitely book again..
Louise was brilliant - always helpful, kind and very competent. She is great to interact with and a real star. Excellent service from an excellent lady
Grant was absolutely exceptional. We will never use anybody else. Quite possibly the nicest guy in travel who clearly has years of experience. He really does go above and beyond in his customer service and I cannot praise him highly enough.
It all worked out great - easy flight and experience
As always, excellent service from DialAFlight
Excellent service as usual!
All good thanks
Everything was perfect. Thank you!
Dominic was fantastic from the get go in booking our holiday. My 2 children and I had the most amazing trip to Phuket.
Usual high standards
It was a long flight. But everything worked out as promised apart from at Heathrow. But then sadly that seems to be the norm at Heathrow. It has to be the worst airport in the world
Great service as usual
Kennedy Thrower is so efficient and patient. It is a pleasure to book all my holidays with her.
Have been with you a long time now and consider myself a loyal customer. Nicky is great - very good at her job. I would not thimk there is anyone better than her
Fantastic customer service! Would highly recommend
DialAFlight are efficient, helpful and informative I wouldn't trust using anyone else now.
The team were very helpful. Darren helped us when one of our flights was changed the day before we were due to fly and Hannah looked up some options when we were considering changing our return home date. The hotels that we booked through you were lovely and the whole process of booking the flights, hotels etc. was very easy. Thank you!
We had a wonderful holiday. The accommodation was amazing. Our only observation is that the accommodation at Melia Bali was very tired and dated. We did hear from one of the hotel drivers that the hotel is due to start renovation work in Oct 2024 and the hotel will be closed for 12 months. Thank you Michelle and all the team for a wonderful experience.
Really helpful communication after an initial problem which caused some stress, however the problem was rectified once we spoke with a manager
BA was disappointing. In the news today Japan is going to start vetting tourists and will be putting in place a visa process.
Great assistance at each stop on the way!
My experience with DialAFlight was amazing. Colin Barlow helped us plan our holiday to Thailand with great recommendations and knowledge on family hotels and location, travelling with two young children. The location and facilities in the hotel he recommended were perfect. He was friendly and helpful and always contacted us when he said he would. There was a flight delay which would cause an issue connecting with our second flight back to the UK. We called Colin out of hours and received updates from him and it was sorted out. Delighted with this first class service. We will definitely use again
Itinerary, travel and hotels worked well for us. Happy with the value and level of service. Chris, our travel manager did a great job.
Bruce Hanes really helpful
Remind clients Premium economy on Air China only means more legroom! The seats are the same, very uncomfortable and the 2 meals are exactly the same as each other. They give you half a paper cup of very indifferent wine after the meal and an occasional weak fruit juice! The Holiday Inn had difficulty finding our booking on both occasions. The staff, as elsewhere, were very young and inexperienced. Breakfast indifferent. Rooms clean, comfortable but some issues with plumbing even in a suite.
Very good service
Efficient customer service, very professional, thank you very much!
Totally loved our trip and it was great knowing we had Rupert and Ethan there for support while we were away.
It's not so much that 12-year-old girls know what they want to do when they hit California, it's that they know what they don't want to do - and that includes any form of sightseeing.
This meant planning our month-long road trip was a challenge. I love adventure, my husband Paul loves luxury, and our daughters Phoebe and Dora love access to wi-fi.
Our first stop was San Francisco, where we stayed at the Fairmont - lots of luxury to relax in after the flight. Our three days in the city were busy as we checked things off our must-do list: bike ride over the Golden Gate Bridge to Sausalito and ferry back via Alcatraz; window-shopping in the arty Mission District and queuing with locals for a wonderful lunch at Tartine.
As we eventually left San Francisco in our monster truck, I directed Paul to the infamous bends of Lombard Street. The girls whooped almost as much as he whinged.
Next stop was Napa Valley, where we had booked the Carneros Inn - which turned out to be one of the finds of the trip. Detached cottages are positioned around an organic farm. Cool restaurants, hilltop swimming pools, and outdoor bar areas with night-time fire pits are the only places where you notice that you are not the only guests.
NAPA VALLEY
We dipped in and out of Napa's famous vineyards, before heading 120 miles east to Nevada County and Grass Valley, where in the foothills of the Sierra Nevada you find the richest gold mines in California.
I find California's gold pros-pecting history fascinating, and as we traced the path down Highway 49, I tried to imagine the emotions of those tens of thousands who came to seek their fortune.
My commentary from the passenger seat was sporadically interrupted by Phoebe or Dora demanding that we stop to take photos at stunning vantage points, or capture the signs for improbably named towns such as Rough And Ready.
Our trip to Yosemite National Park was magnificent. Yosemite is definitely at its best when seen in a swimming costume at 7am from the middle of a glacial lake.
Heading west, we spent two days fascinated by the geek chic of the city of Palo Alto, where our girls worshipped at the altars of technology giants such as Apple. But before they got too used to the wi-fi forcefield that surrounded them, it was time to move to the coast.
SANTA BARBARA
We took a leisurely drive south to Carmel, where we had magical sunset picnics on the beach and watched whales off Point Lobos. Then it was on through the beautiful, rugged coastline of Big Sur to the El Capitan campsite near Santa Barbara. Paul was chuffed I had taken an executive decision and booked a luxury cabin.
We had a barbecue on our private terrace before witnessing the most magnificent sunset cloak the sky like a night-time rainbow - a truly special moment.
HOLLY WOOD
From the moment we turned on to Highway 1 the car was filled with cheers from the back every time we passed a sign counting down the distance to Hollywood. Twelve, it seems, is the age where the magic of the movie industry hits hard. My girls lap up everything Tinseltown. They loved the fact we were hanging out in the same town as Hunger Games star Jennifer Lawrence, or that any nailbar could be full of Kardashians, or any juice bar packed with Beckhams.
We pandered to them, searching the internet to see where the stars dined, and then booked a table at the same spots.
The anticipation made for fun dinners, and rubbing shoulders with Hollywood royalty such as Di Caprio, Clooney and even a Baldwin led us to compile a list of DVDs we must see upon our return.
We stayed in full glamour at the London hotel in West Hollywood, where a sneaky afternoon cocktail by the rooftop pool became my little luxury. And of course we had to photograph the sign in the hills, visit the Chinese Theatre and sit on the Friends sofa on a Warner Bros tour, before heading back to the coast.
Our last five days were based at the ever-so-cool Viceroy in Santa Monica. There was much to do - trapeze school on Santa Monica Pier, a morning bike ride to Venice Beach, an evening trip to a basketball match and a surf lesson in Malibu.
We had been exactly a month in California - and both girls are determined to return as soon as possible to continue exploring.
First published in the Mail on Sunday - May 2017
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