Your calls always answered within 5 rings.
Grant was really helpful throughout and he pulled out all the stops when a couple of members had a family emergency and needed to get back home.
A fantastic trip to Peru - we picked all the places we wanted to see and built in lots of days off to explore ourselves. Elliot put it all together and booked the lot, it was amazing. Thank you so much.
Thank you, Micky. 5 stars
Absolutely brilliant trip. As always Saf looked after us exceptionally well and we had an amazing time in South America. We were very well looked after and love the longstanding relationship that we have with Saf and the DialAFlight team of over 15 years!
Superb isn’t enough to describe DialAFlight and their team. We had a medical emergency in South America and needed to get home as a matter of urgency. One call to them and we were on the next available flight home. Greg may well have saved my life - literally. Thank you so much from me and all my family.
Disappointing interaction with KLM on final leg as was allowed to change seat when checking in and had both paper and phone app boarding card but denied allocated seat on boarding.
I have used DialAFlight for about 10 years and always been happy with whoever deals with me.
Thank you, it was all a great success.
Excellent service from Keely with every part of our trip going smoothly and following the itenerary without any issues
Excellent service provided by the team at DialAFlight
Thank you - I will use DialAFlight again and have already recommended you to a friend.
Everything worked like clockwork on our South American holiday. Limatours in Peru were exceptional, organisation in Argentina and Brazil was excellent. Finley was amazing. I would highly recommend DialAFlight
Fabulous trip and fabulous service from staff who are a definite asset to your company. We would never go anywhere else
Noah has managed many flights for me. The flights on our last trip were again very well organised at a good price. I regularly recommend DialAFlight to friends.
5 star service! Even managed to get us Premium upgrade for the long haul flight at no extra cost.
Communications from Chris were excellent
Excellent fast help with changing our flights after the tour operator's booking mistake.
We had the most amazing time. Oliver arranged such a great holiday and experience we would 100% recommend him
The trip was great. The tours were fantastic. Everything went as planned. The only negative was the hotel in Foz Iguazú. It was very basic and in need of some renovation.
Absolutely fantastic customer service and saved me hundreds of pounds. Have already recommended you widely and shall be using you all the time in future.
Be good to mention there's an entry fee of US$200 per person to pay on arrival into Galapagos. All flights / hotels / transfers worked like a dream.
I was concerned originally that there were several quite long lay-overs but it meant there was no stress with delays so thank you
Ash Pankhania was excellent. This is the second time I’ve used DialAFlight and I was equally as happy. Thank you so much
When our first flight was cancelled by LATAM it was immediately rearranged by Owen with another airline. If I'd booked it myself I would have struggled and stressed to rearrange another flight. Your suppliers in Latin America are also worthy of praise and all transfers/guides were amazing people. This was our 2nd long haul trip with DialAFlight, And it won't be our last
Tristan and colleagues were great. App is easy to use and everything went very smoothly
Gavin put together a South American tour very well including flights. Excellent back up from his team
The 45 minute layover that was suggested in Madrid was too short and provided unnecessary stress. My luggage didn't make it until 3 days later.
Jonathan organised the most amazing holiday. We travelled to Lima then up to Cusco in the Andes. Our destination was Machu Picchu which was incredible. We then toured the Galápagos Islands on the Isabella 2. It was a fantastic experience making some very special memories for our family.
Absolutely brilliant. Fellow tourists we met along the way were amazed to hear about our experiences and by the level of support and detailed planning that we received from the DialAFlight team.
A trip of a lifetime which went without any problems. Metropolitan were outstanding.
Would you visit Egypt for the first time without seeing the Pyramids, or Paris without visiting the Eiffel Tower?
Of course not - and nor would I be visiting Peru without seeing its headline act, Machu Picchu, the enigmatic Lost City built high in the Andean mountains.
But with LATAM Airlines having just launched direct flights from London Heathrow to the capital, Lima, I'm keen to explore what else the country offers.
On the Pacific coast of South America, sitting atop the Chilean spine and below the Ecuadorean shoulder, Peru is the foodie heart of Latin America and a nation of culture and soul.
In Barranco, Lima's buzziest, most colourful and most bohemian district, murals by the renowned street artist Jade Rivera depict joyous children and tropical birds, and the Mario Testino gallery pays homage to the Lima-born photographer.
The Bridge of Sighs is considered the most romantic spot in the city, thanks to superstitions that those who can hold their breath until they reach the other side will find or retain true love.
'When it comes to art, I would say we are at the same level as Buenos Aires,' says Ada Elguera, our erudite tour guide.
She shows us the treasures of the Pedro de Osma Museum whose collection, which fuses together golden Catholic iconography and indigenous spiritual representations, speaks to the identity of Peru itself.
As one of the six worldwide 'cradles of civilisation' Peru has 5,000 years of pre- Columbian history, and its exhibits in the Pueblo Libre district's Larco Museum give me goosebumps. These unique pieces, from the Chimu-era gold head-dress, to the 1,200-year-old funerary bundle concealing a mummified child, to the erotic art collection, underscore that there's so much more to Peru than the Incas.
In Miraflores, one of the ritziest neighbourhoods in Lima, Ada shows us the Park of Love, whose Gaudi-inspired tiles showcase love couplets by the city's poets.
A giant sculpture of artist Delfin kissing his wife pays tribute to the neighbourhood competition for the longest couple's kiss, and near the exquisite Belmond Miraflores Park Hotel, our base for the weekend, a sculpture by Marcelo Wong depicts a fat red cupid shooting an arrow into the sky.
Peruvians love animals, too: Lima's Kennedy Park is known as 'cat park', with its tiny cat houses underneath trees, bowls of food for them, and a mayor's office which ensures they're sprayed and neutered.
All very lovely, but is Lima safe? Yes, as long as you use your common sense and don't hail taxis from the street. Call one from the restaurant, the bar ('or even the cathedral', says Ada) but not the street.
Liman gastronomy tours showcase the best of fusion cuisine: Japanese-Peruvian Nikkei dishes; the Chinese-infused Chifa; and spicy Creole sweetmeats, the soul food of black Peru. Roadside stalls sell sweet anise bread or rotisserie guinea pig, and in Barranco the cool people queue for the latest gelato or ceviche restaurants.
Three loosened belt notches and one internal flight later and we're in Cusco, which was capital of the Incan empire for 300 years, from the 13th century.
At 3,400 m (11,200 ft) above sea level, it's one of the highest cities on earth - and a bout of altitude sickness precipitates a bizarre scenario for me.
Dressed for dinner and seated inside the cloistered, candle-lit El Tupay restaurant, I find myself hooked up to a mask, tube and hospital-grade oxygen canister while serenaded by opera singers belting out O Sole Mio (known colloquially as Just One Cornetto).
Cusco is the historical antidote to cosmopolitan Lima, and the perfect jumping-off point for exploring the Sacred Valley, the stretch of Andean highlands which prove why indigenous people worship Mother Nature as their god.
The country's authentic culture is on full display in Chinchero, where I spot Quechua speakers wearing the same traditional garments as their ancestors 250 years ago.
At the Textile Centre of Chinchero, as amiable alpacas bumble around, women wearing multi-coloured shawls, red felt hats and layers of ruffled skirts show us how they dye and weave alpaca wool.
Then it's Peru's piece de resistance, Machu Picchu, accessible via hike or train. We opt for the opulence of Belmond's Orient Express-style Hiram Bingham train, named after the explorer who discovered the hitherto unearthed citadel in 1911.
All waistcoated waiters and polished mahogany, the Hiram Bingham whisks us along the river rapids. Machu Picchu - vast, enigmatic and surrounded on all sides by mist-covered tropical mountains - is wonderful. But so too, is the Hiram Bingham return journey, this time in the raucous end carriage with its open-ended doors which allow me to thrust my head out into the night and enjoy the live Peruvian band, the blottoed Dutch tourists who thrust maracas into our hands and the endless trays of pisco sours as the train cuts through the dark, rich Andean mountains like a snake of light.
First published in the Daily Mail - January 2024
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