Your calls always answered within 5 rings.
Everything you arranged went perfectly - I did have a problem with luggage reaching final destination (Lima to Arequipa). Despite BA at LHR saying its was checked through, it wasn’t and I had to spend my first 4 hours chasing it up. It didn’t arrive until the next morning.
Grant was really helpful throughout and he pulled out all the stops when a couple of members had a family emergency and needed to get back home.
A fantastic trip to Peru - we picked all the places we wanted to see and built in lots of days off to explore ourselves. Elliot put it all together and booked the lot, it was amazing. Thank you so much.
Thank you, Micky. 5 stars
Absolutely brilliant trip. As always Saf looked after us exceptionally well and we had an amazing time in South America. We were very well looked after and love the longstanding relationship that we have with Saf and the DialAFlight team of over 15 years!
Superb isn’t enough to describe DialAFlight and their team. We had a medical emergency in South America and needed to get home as a matter of urgency. One call to them and we were on the next available flight home. Greg may well have saved my life - literally. Thank you so much from me and all my family.
Disappointing interaction with KLM on final leg as was allowed to change seat when checking in and had both paper and phone app boarding card but denied allocated seat on boarding.
I have used DialAFlight for about 10 years and always been happy with whoever deals with me.
Thank you, it was all a great success.
Excellent service from Keely with every part of our trip going smoothly and following the itenerary without any issues
Excellent service provided by the team at DialAFlight
Thank you - I will use DialAFlight again and have already recommended you to a friend.
Everything worked like clockwork on our South American holiday. Limatours in Peru were exceptional, organisation in Argentina and Brazil was excellent. Finley was amazing. I would highly recommend DialAFlight
Fabulous trip and fabulous service from staff who are a definite asset to your company. We would never go anywhere else
Noah has managed many flights for me. The flights on our last trip were again very well organised at a good price. I regularly recommend DialAFlight to friends.
5 star service! Even managed to get us Premium upgrade for the long haul flight at no extra cost.
Communications from Chris were excellent
Excellent fast help with changing our flights after the tour operator's booking mistake.
We had the most amazing time. Oliver arranged such a great holiday and experience we would 100% recommend him
The trip was great. The tours were fantastic. Everything went as planned. The only negative was the hotel in Foz Iguazú. It was very basic and in need of some renovation.
Absolutely fantastic customer service and saved me hundreds of pounds. Have already recommended you widely and shall be using you all the time in future.
Be good to mention there's an entry fee of US$200 per person to pay on arrival into Galapagos. All flights / hotels / transfers worked like a dream.
I was concerned originally that there were several quite long lay-overs but it meant there was no stress with delays so thank you
Ash Pankhania was excellent. This is the second time I’ve used DialAFlight and I was equally as happy. Thank you so much
When our first flight was cancelled by LATAM it was immediately rearranged by Owen with another airline. If I'd booked it myself I would have struggled and stressed to rearrange another flight. Your suppliers in Latin America are also worthy of praise and all transfers/guides were amazing people. This was our 2nd long haul trip with DialAFlight, And it won't be our last
Tristan and colleagues were great. App is easy to use and everything went very smoothly
Gavin put together a South American tour very well including flights. Excellent back up from his team
The 45 minute layover that was suggested in Madrid was too short and provided unnecessary stress. My luggage didn't make it until 3 days later.
Jonathan organised the most amazing holiday. We travelled to Lima then up to Cusco in the Andes. Our destination was Machu Picchu which was incredible. We then toured the Galápagos Islands on the Isabella 2. It was a fantastic experience making some very special memories for our family.
Absolutely brilliant. Fellow tourists we met along the way were amazed to hear about our experiences and by the level of support and detailed planning that we received from the DialAFlight team.
Peru is often considered a backpacker’s destination - after all, one of the highlights is a long hike to Machu Picchu in less-than-glamorous (but certainly scenic) conditions.
But as the country has become increasingly popular destination, trips there have been transformed - and it's possible to stay in the lap of Peruvian luxury. Following the cue of Gwyneth Paltrow, who visited recently with her children Apple and Moses, five-star options include hotels with personal butler service, restaurants with world-renowned chefs, and even (if you can really push the boat out, so to speak) private train travel. An Inca citadel in the 15th and 16th centuries, Machu Picchu wasn’t on most of the world’s radar until it was ‘discovered’ by Hiram Bingham in 1911. With its breathtaking views of the Andes and improbably-located ruins, it’s truly a sight to behold.
The Sumaq Machu Picchu Hotel is one of two five-star hotels in town - it's the go-to spot for celebrity visitors such as Indian actress Aishwarya Rai and has racked up accolades for being one of the top hotels in South America. After being picked up from the town’s rail station, guests are welcomed with a pisco sour - the country’s signature drink - as well as home-made chocolate in their rooms, where they can enjoy sweeping views of the Vilcanota river and mountains.
Following a day up at the ruins, nothing is more welcome than a stint at Sumaq’s Aqlla Spa, where visitors have a range of blissful treatments from which to choose, including the signature Aqlla massage and Andean stone massage.
Though there are direct trains that take travellers to Machu Picchu all the way from Cusco, Inca Rail offers a private chartered service, the Inca Princess, from the Sacred Valley town of Ollantaytambo.
Stars to have chartered it have included Miss Paltrow, Mick Jagger, Bono, and David Guetta, as well as foreign leaders. The Inca Princess provides an entire private car with a dedicated staff of three for the 1 hour 45-minute journey.
For a $10,000 round trip, the car seats up to eight, who are welcomed on board with champagne or tea, served a gourmet meal and who watch the stunning countryside through UV-protected windows, or from the car's balcony.
Peru’s Sacred Valley is dotted with rich in Inca heritage, including villages, Ollantaytambo and Pisac, archaeological site, Moray, and ancient salt mine, Salineras de Maras.
The Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado is a Starwood resort that has earned awards for sustainability and enticed famous names such as Susan Sarandon and, most recently, Jill Biden.
Tambo del Inka’s Hawa restaurant serves organic vegetables from its own garden, and adventurous eaters can try a local delicacy, cuy - that’s guinea pig - served in a less intimidating fillet form.
The former capital of the Inca empire, Cusco can keep a visitor busy for days with its beautiful churches, convents, and temples.
The JW Marriott Convento hotel is a restored 16th-century convent which retains some original structure. Check-in under the glow of a giant 70,000-Swarovski-crystal homage to the sun god Inti, and guests are welcomed with a helpful cup of coca or mint tea, which can alleviate altitude sickness. The property - the bedrooms of which have oxygen piped in - is built atop Inca ruins, and tours highlighting its history are offered.
The Belmond Palazio Nazarenas hotel, which has had stay One Direction and, again, Miss Paltrow, is also a former convent, with fountains in the courtyards dating back to the 17th century. The rooms here are also oxygen-enhanced. A personal butler escorts guests to their rooms.
The Senzo restaurant is beside the pool and is headed by Virgilio Martinez, the chef behind Lima’s world-renowned Central restaurant.
The capital is often overlooked, but is worth a stop for scoping out the pretty Miraflores neighbourhood and partaking in the foodie scene - particularly if you can get a reservation at Central, which ranked number four on the exclusive World’s 50 Best Restaurants list last year.
The award-winning Swissotel Lima boasts a grand lobby with live music. Bedrooms have walk-in closets and cosy robes - while the spa is the last word in luxury.
First published in the Mail on Sunday - April 2017 More articles below...
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