Your calls always answered within 5 rings.
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Service was excellent and what we expected
Keep up the good work
Very helpful and was kept in touch by email and message explaining what needed to be done.
Even in the communist era, Yugoslavia attracted holiday-makers in large numbers from western Europe, including a devoted following from Britain.
It was in marked contrast to the likes of East Germany or Romania and other Russian-dominated countries which were far from being contemplated as holiday destinations.
But Yugoslavia's then ruler Marshal Tito understood the concept of a market-based economy and often upset Moscow by running his country on a communist model very different from the Soviet-approved version.
More than Dubrovnik and Split
Many British visitors flocked to Dubrovnik and Split in those days. After Yugoslavia dispensed with communism the whole region faced a decade of strife which meant a hiatus in travel there - but with peace, the independent country of Croatia was to emerge with Dubrovnik and Split quickly reclaiming their status as star tourist attractions.
And it rapidly became apparent there was much more to Croatia than most realised. For a start, it has more than 1,200 miles of coastline and 1,200 islands. Most of the islands are just blobs of rock in the Adriatic, but of the 50 that are inhabited several are destinations in their own right. Hvar is a perfect example.
What they all have in common is that they have come to the package holiday party very late. For many of the islands it's not just that the Tito regime didn't develop them as holiday places, visitors were actually banned: Tito feared a seaborne invasion (from the West and probably the East, too) so there were elaborate early-warning stations and other defensive structures intended to protect Yugoslavia.
Even today, on many of the smaller, uninhabited islands, visitors are not allowed to stay overnight - but this is now for environmental rather than defence reasons.
So the unexpected benefit of this is that while many other Mediterranean islands were throwing up tower-block hotels and ploughing up vast swathes of countryside to build airports, Croatia's islands escaped the worst excesses of modern tourism that can mar some destinations.
This nation's charm resides in its natural, unsophisticated but thoroughly stylish ambience. Many of the island towns are perfect gems - including places such as Sibenik, which is an architectural treasure trove.
Pride of place here goes to the Cathedral of St James, built in stone between 1431 and 1536. Sibenik, like the Swedish capital Stockholm, is built over an archipelago. The city is an intriguing maze of narrow alleys and squares with a host of fascinating small shops and fine places to eat.
Rovinj nestles in an arm of the Adriatic where Croatia meets Italy. It has the look of a mini-Venice with narrow streets of sunburnt buildings dominated by the campanile of the Church of St Euphemia.
Another delight is Trogir, set on a small island between the Croatian mainland and the island of Ciovo.
Founded by the Greeks, it was later influenced by the Romans and Venetians.
It is a wonderful mixture of churches, palaces, towers and fortifications. Its Romanesque-Gothic quarter is one of the best-preserved in all of Central Europe.
An ideal hide-away
One of my favourite places is the former fishing village of Novigrad: the perfect away-from-it-all place to enjoy peace and quiet. If you're looking for a busier environment then head for Dubrovnik, the famous walled city that found itself on the front line of the civil war in 1991.
Like Venice, you have to see Dubrovnik to understand its attraction. The churches, palaces and ramparts are remarkable, with style and history combining in perfect harmony. There are lots of bigger resorts that offer a base for a beachy holiday. It is hard, however, to resist the attractions of Split.
The town offers a pedestrianised waterfront and smart ambience.
The stunning palace of the Emperor Diocletian is in the centre, where you can shop in an underground palace complex or sip cocktails within arm's reach of ancient columns. Perfect.
First published in the Mail Online - January 2019
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