Always a pleasure to work with Joanna Kempton. Efficient, friendly and great at follow up.
Katie and her team provide a customer service second to none. As a rather anxious and infrequent flyer, she makes sure that I feel supported and fully informed every step of the way. I cannot overestimate the positive difference that she makes to my trips overseas.
The experience was absolutely amazing. I had not used a travel agency since the 1990s and would never have thought of doing so - but for some reason I decided to give DialAFlight a go having seen a recent advert. Kathryn was very helpful, attentive, friendly and professional - and managed to get me a very good price on the flights - better than I could find online
It was perfect and I can’t wait to book the next one with DialAFlight
Todd Cafferkey is always our 'go-to' person when deciding on a holiday, giving great support throughout the whole process. We have already recommended him to family and friends who now also book their holidays through him.
Terrific service, pleasant, intelligent and competent people to deal with
Sadie was fantastic providing options (including other destinations) and ultimately making sure our Mexico flights were still available for us when we were slow in making the decision.
BA check in wasn’t easy and had to call for assistance. The issue was to do with my wife and daughter having the same names. All was resolved by DialAFlight
Ross always delivers. Thank you.
From making the booking to staying in touch until I travelled was very good.
The best there is - Neil and team are always helpful, funny and know what we like
Everything worked seamlessly. Thank you for another successful trip!
This was our 3rd trip organised by Tristan and it will definitely not be our last! A special mention to Carina who was amazing in reorganising our return route with American Airlines! The only negative feedback is about Alaska Airlines as they could not provide a replacement flight to Los Cabos when their plane went technical.
Wacax was a great find. It is a very special place. The surroundings are stunning. Essentially you live in self-contained, well-appointed suites, spread across the forest amongst the wildlife. There are free guided tours in the forest, the amenities are good and they give you bikes to get around. You aren’t far from Tulum although a note of caution: taxis are expensive, especially to the busy beachfront or Mayan Ruins. Thanks again for the recommendation Bobby, it was a super trip.
Everything that was promised was delivered, the team were excellent
We didn't know that the guide was taking us to the basilica as well as the pyramids. Clearer information on what the guide is doing would be helpful ...
Booked many holidays via Matt and service and delivery has always been spot on, not only by him but the entire team.
I was very disappointed with the Lounge. They did not allow the ladies to have Prosecco included within our package
Amazing service and holiday with DialAFlight - so much so we rebooked while on holiday! Thank you Nick
We had issues with checking in with United Airlines. But DialAFlight were great.
Avoid connecting flights at JFK. There is no Transit lounge. You have to go through immigration, collect your bag and recheck it and then go back through security. The queues are insane and it’s extremely stressful.
We will book our next big holiday with you. Thank you very much.
Excellent service as always
Les was brilliant and got us the best seats on our flights to and from Mexico City. Hoping he will sort out our next flights there!
Service was faultless and very helpful
Outstanding service from Taylor and his team
Initial booking was very easy. We were given excellent options and our final itinerary was perfect. Our trip coincided with unrest in Mexico and the second leg of our trip was hanging in the balance due to Foreign Office travel advice. Sam and Howard responded with alternative return flights which fortunately we didn't need as the situation improved. We were so impressed with the reassuring service we received from them.
Huge thanks to Seymour for getting us the bulkhead seats and bassinet.
Very professional and helpful. Quick responses to queries and changes
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