Your calls always answered within 5 rings.
Always available, whatever the time difference. Friendly, knowledgeable and professional staff. Could not recommend them more as I have never had any problems with bookings, flights or arrangements.
Ryan is the best - that’s why we book with him every year
All flights were perfect. But Secrets Cozumel was not up to standard of Puerto Vallerta. Food wasn’t good and place was generally run down.
Stacey could not have been more helpful - everything ran smoothly and the hotel was lovely.
Great experience with Natasha. Particularly the attention to our concerns with the size of the hotel and specific request to be closer to the adult only pool. Conveying this to the hotel proved key to our enjoyment of the trip.
Everything worked like clockwork with clear itinerary and reservations
Callum is utterly amazing. He is so on it with everything and so comfortable to talk to. We had the time of our lives on our recent holiday and I cannot wait to book with him again!
Excellent as always.
Eric and colleagues had everything sorted. Hassle free booking and lovely follow up communication. Just not worth me doing it myself.
Everything on this journey worked out fine.
We appreciated lots of help from Amelia Beecham
Hotels website a little misleading on one or two things
Next time persuade me to choose a better seat on a 10 hr flight.
I really appreciate your help and guidance. One of my flights was cancelled less than 24 hours before our trip and your help to sort out another option was brilliant.
Thanks for a smooth journey
Great customer service as always - we feel very safe when you book our holidays
Hotel was not on the beach which was disappointing but the swimming pool was amazing! Thank you for your support with our problems.
Thank you. Excellent service throughout
Nicholas Brew came up trumps. He really worked on getting our trip just the way we wanted.
As always, excellent service from Michael. Thank you!
Had a problem whilst on holiday. Tom sorted it with speed and efficiency. I have already recommended to friends.
Reggie provided an excellent service.
Thanks Russell. Good to know you are there to help when needed.
Noah and the company went beyond the expected level of service. Truly grateful for all they did.
As always, Natasha and her team delivered
Great service from all at DialAFlight. Their staff are so helpful and very good at sorting out any problems that may occur
Amazing service and organisation from Zac, as always
The prices were better than other providers and I appreciated having a person who I could talk to if there were any problems.
Transport from the airport and back unfortunately was not very good. But the hotel and flights were all perfect
Lucas Moore of DialAFlight provided his usual outstanding service to help me to find the best flight option. I always recommend him to friends.
The Marietas Islands have been described as the world’s most idyllic bomb site. As I emerge from crystal water onto the much whispered about ‘Hidden Beach’, I’m inclined to agree.
Here I am, mere miles away from Puerto Vallarta, on Mexico's west coast - but I could not feel further removed from this all-singing holiday resort.
The Islas Marietas, to use their Spanish name, were first formed by volcanic activity and have never been inhabited. Taking advantage of their isolation, in the early 1900s the Mexican government used them to conduct military testing.
A crater bombed into one of the islands has created the pristine Hidden Beach, a secret crescent of sand that you can access only by swimming through a cave.
As I breast-stroke through this dark tunnel, my guide tells me to keep my face in the water so the tide does not buoy me up and bash my skull into the rock ceiling. This is not the most relaxing way to start a day of sunbathing.
But I am at peace as soon as I’m out of the cave, with nothing to do except lie on the sand and enjoy the warm ocean waters lapping at my feet. It really is a private paradise. I wouldn’t be surprised if Kim and Kanye made it here during their second honeymoon not so long ago in Punta Mita, an exclusive vacation enclave close by.
The islands were declared a national park in the 1960s, thanks to the efforts of Jacques Cousteau, who found them rich in marine life such as sea turtles, humpback whales and dolphins.
Until recently, Puerto Vallarta, this marvel of Mexico’s Pacific coast, was not easily accessible for British visitors - but now it's just a 12-hour direct flight from the UK.
The town itself is a smart resort long popular with Americans and Canadians, and offers a traditional slice of Mexican life. White-washed houses with terracotta-tiled rooftops are backed by green, palm-packed mountains. Banderas Bay is an arc of golden shoreline, dotted with beachfront hotels.
A stroll along the Malecon (seafront promenade), busy with families, takes me past laid-back scenes of everyday life. On Sundays, townspeople dance to traditional music in the main square, Plaza Principal.
I’m staying a ten-minute drive from Downtown at the beachfront Secrets Vallarta Bay, a new resort with an adults-only policy.
The lobby lacks a fourth wall, so you can gaze out onto swaying palms and crashing waves. Rooms are huge and come with deep baths that turn into hot tubs at the flick of a switch.
It's all-inclusive, and premium drinks flow freely. You can eat with abandon at any of the eight restaurants.
There seems to be a wedding by romantic sunset on the beach every night. It all sounds too luxurious to leave, and many don’t, spending their fortnight in the myriad swimming pools and getting pampered in the spa.
But there are tours to be recommended. One is to the Hidden Beach in the Marietas. Another promises to show me ‘Hidden Mexico’, and I spend the day walking the cobbled streets of quiet, colourful villages and studying petroglyphs - rock engravings left by the Aztatlán.
At the end of the tour, I visit a tequila distillery, and am surprised at the size of the agave – the plant tequila is made from. They look like enormous pine cones.
Most Mexicans you meet will extol the virtues of their various types of tequila – some are for sipping, others for mixing – and will probably tell you that Jose Cuervo, the golden-coloured brand that stocks the shelves in the UK, is underwhelming.
I also learn that the worm at the bottom of the tequila bottle is fallacy. The ‘worm’ is actually found in mescal – similar to tequila but made from a different type of agave – and is in fact the larva of a moth. Tasty.
Towards the end of my trip, I head north for 45 minutes to Riviera Nayarit, a 200-mile stretch of coastline that caters to a rather upmarket clientele. Think ocean-side golf courses, a Four Seasons, and so on. This is the area where Kim and Kanye stayed.
I want to check out the Riviera’s ‘hippy chic’ town Sayulita - once a sleepy fishing village but now a kind of affluent hipster haven.
I'm won over, I must admit. There's just the right balance of easygoing authenticity (cheap taco stands, fresh fish sizzling on streetside grills, studiously tatty beachfront bungalows) and vogue-ish scene (expensive souvenir shops and surf schools targeting the sexy and wealthy).
I spend the morning surfing and seriously consider converting to a life of beach babedom for the rest of my days. But if posing with beautiful beach bums isn’t your thing, Puerto Vallarta is nearby. Adventure or pure repose is all on hand on this part of the Pacific coast, Mexico's hottest holiday haven.
First published in the Mail Online - February 2016
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