Your calls always answered within 5 rings.
You were very helpful and approachable - will certainly use you again. Excellent service.
Many thanks to Frazer who helped me enormously from pricing my flight ticket to getting my visa … he was always available to assist
Liam was super helpful keeping us in the loop with all that’s going on in the Middle East
Great service from Oli - many thanks
Great service. All questions answered in full
Everything went according to plan. Thank you.
Cody was excellent.
Really helpful and great communication
I had excellent service when I wanted to change flights for my return from Australia. Thanks to all your team
We booked direct flights, unfortunatly a change of aircraft happened in Singapore!
Superb service as usual from Luke. Would definitely recommend DialAFlight
Went the extra mile to get me home after Middle East problems. Very impressed by the attention of Jordan especially. Fellow travellers with other firms did not have the same experience.
I have booked with DialAFlight for many years and Amy is brilliant. Just recently we had our Emirates flights going to Australia cancelled and she managed to arrange new flights for us the same day. Thank you so much as we got to meet our new grandson.
Sorted us out quickly and efficiently when our Qatar flights via Doha were cancelled. Very impressed, thank you
Hotel Ibis in Perth was ant infested and unpleasant
Asked on several occasions with help to upgrade seats but couldn't make this happen. Will probably book direct with airlines in the future.
Very helpful and patient when looking for flights. They gave useful advice. Would definitely recommend.
Thank you once again to Howard for making my trip work particularly with all the disruptions.
Excellent customer service - nothing was too much effort - especially with the high volume of calls that you would have been experiencing with the conflict in the Middle East. Professional and good value. It gave us great peace of mind.
Libby was fabulous in sorting our flight and car hire, thank you.
Dominic was helpful with all my holiday queries.
Absolute perfection for us yet again - thank you Charlie, you were brilliant.
Always such a pleasure and great experience
Very helpful and efficient. Thank you very much to Oliver
Can’t wait for my next trip
Very, very helpful. Always willing to help and answer any questions.
Our flight should have been via Dubai. Theo guided and advised us in most difficult circumstances eventually getting us safely to Australia and home again. Big thank you
Very helpful and supportive keeping you updated.
All flights like clockwork in spite of world aviation upheaval! Impressed with Singapore Airlines. Premium Economy well worth extra cost especially on Airbus A380! All your communications to airlines (veg meals etc) actioned 100% . Thank you for the nostalgia amazing trouble free trip
Scott looked after us very well as usual.
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
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