Your calls always answered within 5 rings.
Good customer service and prompt response.
Everything was great and hassle free. Thank you for your help and organising our flights. We will use you for our future trips.
Qatar Airlines operate a comfortable and efficient service with Business Class lounges at Doha and Melbourne. The only failure was at Birmingham with no lounge on departure and a shortage of ground staff at 0600 arrival which caused a delay in docking and progress through customs. Not the fault of DialAFlight who had excellent attention to detail.
Everything went smoothly and everything was exactly as promised. Thank you for a stress-free trip!
Excellent service from Thomas. Our trip to Singapore, Melbourne and Cairns went very smoothly and exactly as planned with no problems at all. Would definitely recommend DialAFlight
Billy Gardner a great help every time
We have been using DialAFlight for 12 years now, booking trips to Australia. Michelle Dooler and her team have been excellent throughout.
Tommy Ellis was a real help. Thanks Tommy I’ll be booking again shortly
Great service as always from Gino. Everything worked out perfectly and I have already recommended DialAFlight to friends who have booked a holiday.
Just a comment on our wait for London to Manchester flight. We were waiting 5 hours but we could have been on a much earlier one
Everything as promised. I was very pleased with all arrangements and will definitely use you again
DialAFlight perfect. Singapore Airlines not very good
Excellent service throughout. Emails always answered quickly, organisation without fault. Thank you, Brody
You always do your best for your customers. Nick helped us out with alternative flights three weeks before we were due to leave when Malaysia Airlines messed up our booking.
Whilst everything was brilliant the meals on Singapore were not very good
Brilliant holiday
The service from Dale was fantastic and helped to make it a very smooth trip. Thank you.
Travelled Heathrow to Melbourne on Vietnam Airlines premium economy. Both LHR to Hanoi legs very good in B777 Dreamliner. Vietnam - Melbourne legs very poor seating in Airbus configured 2-4-2 and closer together than 777
Again many thanks Lucas and Harriet for everything. This trip proved to be a little more challenging due to the fact I travelled to Australia on my own for the first time. Harriet was wonderful in putting assistance in place to help me. .
Ben was professional and very helpful. Followed up with a call and email before the trip. Will be booking my next trip soon
Excellent as always - thank you Glen.
Always kept up to date with any changes that the airline made with flight times.
The link with Jetstar to Emirates is not good. Jetstar requires you to pay for food and entertainment. Both ways I was unable to check in online which means you get no choice of seat. Worse from Melbourne as Jetstar staff are less than efficient.
Ray was so helpful right from the start and nothing was a problem to him. I would definitely use DialAFlight again
Our Malaysia Airlines flights to Australia were comfortable and on time.
I’m so pleased that I used DialAFlight rather than book the flights and hotel myself. Their price was actually cheaper and the hotel suggested was way better. Customer service was excellent and I will definitely use again.
Always so helpful and friendly
Everyone, especially Ian, was amazing. Took all the worry away and nothing was too much trouble
Matt, our travel manager, has again done a great job in assisting us. I couldn’t recommend him and DialAFlight enough.
From getting a quote to landing back off our holiday everything went perfect. I cannot thank Stuart and his team enough for everything. They were on the end of the phone every day of the week and did not have to wait in queues for hours to speak to someone Even changing a ticket was not a problem. Would definitely recommend them
The Great Ocean Road. Its name alone sounds leagues cooler than any of the world's bucket-list road trips. And that's before you've even begun to appreciate the vast beaches, towering limestone cliffs, and sparkling eucalyptus forests that make this Australian coast road so special.
The highway hugs the underbelly of the state of Victoria, linking Melbourne to the east with the old port city of Warrnambool to the west, threading through a series of seaside towns.
Once settlements for gold rush diggers, these ports now throng with wetsuit-clad holidaymakers in summer (Nov to Feb) and have their own wild charm in winter.
Coaches 'do' The Road in a day, but I opt for a small group tour, which spreads the journey over a night or two and is happy to go off-piste.
'Our tours are all about the detours,' says our guide Jeremy, a walking library of stories, anecdotes and Aboriginal folklore.
Jeremy scoots around Melbourne to collect me and the Scots – a 60-something couple from Aberdeen who are nearing the end of a six-week visit to Oz. And then we're off.
Our first stop is Geelong. It was the old mayor of this port city who, in 1918, decided to build a tourist route to rival California's Big Sur. He enlisted 3,000 ex-servicemen and set them to work, ignoring the government's fear that such a road 'would encourage invaders'. (The country was still licking its war wounds).
HARD YAKKA
For 15 years the soldiers toiled away with their picks and shovels, hacking into the craggy hillside.
Hard yakka, as the Aussies would say. Peering down sheer cliff faces, I imagine such a soothing ocean-scape must have offered better post-traumatic rehabilitation than any therapist.
My neck aches from looking out of the window as we travel west towards Torquay, birthplace of surfing brand Quiksilver. We're here over Easter, prime surf season, and the annual Rip Curl championships – the longest running surf contest in the world – are in full swing.
Jeremy slows down the van to let a woman cross the road, her salty hair dripping on to her face, and tanned arms holding a surfboard. 'That's Stephanie Gilmore,' he says casually. 'Six-time world champion Australian surfer.'
I get the impression that such a sighting is commonplace so I give a breezy nod, but my inner surfer is dancing with excitement. Onwards to Anglesea, where I see my first kangaroo over on the local golf course.
These animals are so robust, Jeremy says, that 'they do little more than blink when hit by a golf ball'.
A few minutes further on is Kennett River, where I stand with my arms outstretched holding handfuls of sunflower seeds as four iridescent parrots land on my head and shoulders. 'Would you like a turn?' Jeremy asks the Scots, but they're too busy oohing and aahing over a koala snoozing in the nook of a tree above us.
Next is Lorne, with its strip of surf shops, second-hand bookshops and organic juice cafes.
A young hipster in Ray-Bans and bare feet strums Van Morrison on his guitar while overlooking the sands where children trip over the cords of their boogie boards.
Their professional counter-parts, meanwhile, sit straddling surfboards well out to sea, bobbing nonchalantly on the swell, waiting for a wave worth riding. Engrossed in watching them, I trip on a cockatoo taking a stroll along the promenade, its little yellow mohican perfectly coiffed.
APOLLO BAY
We spend the night at Beacon Point Ocean View Villas, luxury cabins in the hills above Apollo Bay, and feast on fresh fish at Chris's Restaurant with a front row view of the waves in the dusk.
The next morning we reach the legendary Twelve Apostles – a cluster of giant limestone stacks protruding from the water, their bottoms nibbled by the waves.
The Twelve Apostles provide stark evidence that the coastline of Australia must be eroding at a rate of knots. An arch called London Bridge, sculpted over the centuries, collapsed so suddenly a few years ago that a group of tourists found themselves stranded on the seaward side and had to be helicoptered to safety.
Our final stop is Loch Ard Gorge, where the wreck of the Loch Ard ship was tossed ashore by a fearsome storm in the winter of 1878. Jeremy takes out an old wooden chest from the van – inside which are black-and-white photographs of the only two survivors of the disaster, a newspaper article about the wreckage, and a handful of rusty spoons from the ship.
Turning these barnacle-clad utensils in my hand, I muse that over two days, my notion that Australia offers little by way of history has sunk faster than the vessel itself.
First published in the Daily Mail - January 2017
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