Josh and Stella were outstanding during this hard time and got me home safe.
Kieran was brilliant with how he went the extra mile
Due to the coronavirus situation flight times changed. I cannot thank or praise DialAFlight enough for their calls of reassurance and updated information. Well done.
Many people could not contact their agents and were having to buy new flights home. We were lucky. Many thanks
Gavin went beyond his duties and thank you for getting us home. Qatar were excellent too.
Absolutely excellent in every way. Thank you so much for getting our son home safe and well at last minute. You are a brilliant team
Was very pleased when l had to see if l could get an earlier flight back to London because a connecting flight was cancelled. I was impressed that my call was answered quickly and at 5.30 am by a very polite lady.
Would have liked abit more flexibility with trips booked - we found once they were, they couldn't be changed.
Taylor was excellent and supported me all the way from start to finish
Everything went like clockwork. Both hotels in Singapore were fantastic
Many thanks to Graham who did his utmost in very trying circumstances.
Everything worked like clockwork. We’ve already booked and paid for a further holiday with you in July. Virus allowing of course, fingers crossed.
Special thanks to Nicola
I rang the 24/7 hotline from New Zealand to re-schedule my flight home due to the Coronavirus and Emma did it within minutes. Thank you so much for the excellent service.
You all helped me so very much in this trying time. Would like to thank you
As always extremely helpful and flights went like clockwork despite some disruption because of virus worldwide.
You responded well to my request to change flights due to corona virus. I appreciated the follow up call from Manny.
Felt well looked after especially when having to change flights for return due to Covid 19. Jay was very helpful.
Fast, working out of hours, actively helpful.
Despite the present corona virus disruption I was kept well informed about my flights.
I shall certainly use you again. Absolutely excellent service.
Good communication and professional
Our flight was cancelled and you found us a new one very quickly - thank you
Great service as usual. Even when I had to change the itinerary during the holiday Elliot was very professional and prompt in helping out.
Once again I have to commend Marcus who organised our flights to Australia. I also think that your app is very useful.
Excellent service from start to finish. And we were kept well informed regarding our return flights which were rescheduled by Cathay Pacific
Riley did a great job!
Booking flights at short notice to Australia was made easy with help. Thank you
Brilliant as always. Excellent customer service
I am grateful for all the assistance provided by Cody.
The Great Ocean Road. Its name alone sounds leagues cooler than any of the world's bucket-list road trips. And that's before you've even begun to appreciate the vast beaches, towering limestone cliffs, and sparkling eucalyptus forests that make this Australian coast road so special.
The highway hugs the underbelly of the state of Victoria, linking Melbourne to the east with the old port city of Warrnambool to the west, threading through a series of seaside towns.
Once settlements for gold rush diggers, these ports now throng with wetsuit-clad holidaymakers in summer (Nov to Feb) and have their own wild charm in winter.
Coaches 'do' The Road in a day, but I opt for a small group tour, which spreads the journey over a night or two and is happy to go off-piste.
'Our tours are all about the detours,' says our guide Jeremy, a walking library of stories, anecdotes and Aboriginal folklore.
Jeremy scoots around Melbourne to collect me and the Scots – a 60-something couple from Aberdeen who are nearing the end of a six-week visit to Oz. And then we're off.
Our first stop is Geelong. It was the old mayor of this port city who, in 1918, decided to build a tourist route to rival California's Big Sur. He enlisted 3,000 ex-servicemen and set them to work, ignoring the government's fear that such a road 'would encourage invaders'. (The country was still licking its war wounds).
For 15 years the soldiers toiled away with their picks and shovels, hacking into the craggy hillside.
Hard yakka, as the Aussies would say. Peering down sheer cliff faces, I imagine such a soothing ocean-scape must have offered better post-traumatic rehabilitation than any therapist.
My neck aches from looking out of the window as we travel west towards Torquay, birthplace of surfing brand Quiksilver. We're here over Easter, prime surf season, and the annual Rip Curl championships – the longest running surf contest in the world – are in full swing.
Jeremy slows down the van to let a woman cross the road, her salty hair dripping on to her face, and tanned arms holding a surfboard. 'That's Stephanie Gilmore,' he says casually. 'Six-time world champion Australian surfer.'
I get the impression that such a sighting is commonplace so I give a breezy nod, but my inner surfer is dancing with excitement. Onwards to Anglesea, where I see my first kangaroo over on the local golf course.
These animals are so robust, Jeremy says, that 'they do little more than blink when hit by a golf ball'.
A few minutes further on is Kennett River, where I stand with my arms outstretched holding handfuls of sunflower seeds as four iridescent parrots land on my head and shoulders. 'Would you like a turn?' Jeremy asks the Scots, but they're too busy oohing and aahing over a koala snoozing in the nook of a tree above us.
Next is Lorne, with its strip of surf shops, second-hand bookshops and organic juice cafes.
A young hipster in Ray-Bans and bare feet strums Van Morrison on his guitar while overlooking the sands where children trip over the cords of their boogie boards.
Their professional counter-parts, meanwhile, sit straddling surfboards well out to sea, bobbing nonchalantly on the swell, waiting for a wave worth riding. Engrossed in watching them, I trip on a cockatoo taking a stroll along the promenade, its little yellow mohican perfectly coiffed.
We spend the night at Beacon Point Ocean View Villas, luxury cabins in the hills above Apollo Bay, and feast on fresh fish at Chris's Restaurant with a front row view of the waves in the dusk.
The next morning we reach the legendary Twelve Apostles – a cluster of giant limestone stacks protruding from the water, their bottoms nibbled by the waves.
The Twelve Apostles provide stark evidence that the coastline of Australia must be eroding at a rate of knots. An arch called London Bridge, sculpted over the centuries, collapsed so suddenly a few years ago that a group of tourists found themselves stranded on the seaward side and had to be helicoptered to safety.
Our final stop is Loch Ard Gorge, where the wreck of the Loch Ard ship was tossed ashore by a fearsome storm in the winter of 1878. Jeremy takes out an old wooden chest from the van – inside which are black-and-white photographs of the only two survivors of the disaster, a newspaper article about the wreckage, and a handful of rusty spoons from the ship.
Turning these barnacle-clad utensils in my hand, I muse that over two days, my notion that Australia offers little by way of history has sunk faster than the vessel itself.
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