Your calls always answered within 5 rings.
Annabelle was a pleasure to deal with.
Brilliant selection on the flights and hotels. Well supported throughout. Thank you and well done Nicholas.
Notification of change of aircraft would be helpful if possible
Everything was so easy - as usual DialAFlight were amazing. Would definitely recommend them to anyone thinking of flying especially Dale who makes the whole thing run so smoothly.
Brilliant, as always. Thank you, Stacey.
Excellent service and great support throughout the whole process. Mason Edwards assisted me in my trip to visit my daughter. Many thanks for making the trip less daunting.
Excellent service all round. Felt very safe
I’ve used DialAFlight for the last 6 years. Ray finds me the best flights and always calls me a week before I go to check in and makes sure I have everything organised. I would never use any other company
I should like, particularly, to thank Liam Rush for the care and attention he displayed. His courtesy, manner and efficiency were exemplary.
I can not fault DialAFlight in any way. They were supportive and listened to what I needed for my travel to Australia. I would recommend giving them a call as they stay in touch and give you time, sharing information and details throughout.
The change to Q10 flight is horrendous. Everything you did was fantastic plus help with info about luggage in Perth. You are my go to guys but maybe not Qantas.
Despite not originally planning a nightstop in Doha, Deborah arranged accommodation in an excellent hotel there
We can thoroughly recommend Jerry at DialAFlight - we have used him for many years and he is always very helpful making suggestions on flights and hotels whilst finding the best prices to suit your budget
You were recommended to me. I had excellent and very reassuring service from everyone I dealt with for a big trip of a lifetime. Really grateful and will definitely use you again and recommend to others.
Thank you to Joe for being really helpful. Everything worked well and you gave us confidence in making our first long trip. We will certainly come to you again .
Hotel in Singapore wanted to charge $200 for early check in. When on a budget it wasn’t possible for us to pay this so ended up wandering around for 4-5 hours before we could get into the room. At least we could leave luggage at hotel. Would definitely use DialAFlight again
Unfortunately the vegetarian option for meals on flights, which I thought had been selected when booking were not. Otherwise everything else was as expected from your service.
For serious travel I wouldn’t go anywhere else
Jarvis Allen provided great advice and was very helpful in sorting out the best routes and prices for my trip.
All arrangements went very well. Flights no issues all very smooth. Hotels very, very nice indeed, great locations and rooms brilliant. Hire cars and motorhome, cars were great and smooth pick/drop off.
Annabelle and Emily were so helpful and our whole trip went like clockwork. Very grateful for their guidance and patience
Tony was thorough, approachable and informative. He checked I had what I needed and made my trip easy.
Always you make the trip so easy. I always choose DialAFlight
Usual top quality on my annual trip to Oz. Thanks.
Always satisfied with DialAFlight. Very professional, friendly and always go that one step further to ensure that the client gets what they want. Have recommended yourselves numerous times.
We always call Cody and he never lets us down - perfect service in a world where customer service is often very poor.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
Gavin and the team have done an excellent job planning our flights to and from Australia and internal flights too. The communications worked very well and being able to speak to someone on the phone and calls being answered straight away is excellent customer service in my opinion. It would have been impossible with other providers.
Our flights were cancelled due to storms in HK and I spent two more days in Penang in an alternative hotel. Am I entitled to claim for additional hotel cost and if so from who?
I would not recommend Etihad but that's no reflection on yourselves.
The Great Ocean Road. Its name alone sounds leagues cooler than any of the world's bucket-list road trips. And that's before you've even begun to appreciate the vast beaches, towering limestone cliffs, and sparkling eucalyptus forests that make this Australian coast road so special.
The highway hugs the underbelly of the state of Victoria, linking Melbourne to the east with the old port city of Warrnambool to the west, threading through a series of seaside towns.
Once settlements for gold rush diggers, these ports now throng with wetsuit-clad holidaymakers in summer (Nov to Feb) and have their own wild charm in winter.
Coaches 'do' The Road in a day, but I opt for a small group tour, which spreads the journey over a night or two and is happy to go off-piste.
'Our tours are all about the detours,' says our guide Jeremy, a walking library of stories, anecdotes and Aboriginal folklore.
Jeremy scoots around Melbourne to collect me and the Scots – a 60-something couple from Aberdeen who are nearing the end of a six-week visit to Oz. And then we're off.
Our first stop is Geelong. It was the old mayor of this port city who, in 1918, decided to build a tourist route to rival California's Big Sur. He enlisted 3,000 ex-servicemen and set them to work, ignoring the government's fear that such a road 'would encourage invaders'. (The country was still licking its war wounds).
HARD YAKKA
For 15 years the soldiers toiled away with their picks and shovels, hacking into the craggy hillside.
Hard yakka, as the Aussies would say. Peering down sheer cliff faces, I imagine such a soothing ocean-scape must have offered better post-traumatic rehabilitation than any therapist.
My neck aches from looking out of the window as we travel west towards Torquay, birthplace of surfing brand Quiksilver. We're here over Easter, prime surf season, and the annual Rip Curl championships – the longest running surf contest in the world – are in full swing.
Jeremy slows down the van to let a woman cross the road, her salty hair dripping on to her face, and tanned arms holding a surfboard. 'That's Stephanie Gilmore,' he says casually. 'Six-time world champion Australian surfer.'
I get the impression that such a sighting is commonplace so I give a breezy nod, but my inner surfer is dancing with excitement. Onwards to Anglesea, where I see my first kangaroo over on the local golf course.
These animals are so robust, Jeremy says, that 'they do little more than blink when hit by a golf ball'.
A few minutes further on is Kennett River, where I stand with my arms outstretched holding handfuls of sunflower seeds as four iridescent parrots land on my head and shoulders. 'Would you like a turn?' Jeremy asks the Scots, but they're too busy oohing and aahing over a koala snoozing in the nook of a tree above us.
Next is Lorne, with its strip of surf shops, second-hand bookshops and organic juice cafes.
A young hipster in Ray-Bans and bare feet strums Van Morrison on his guitar while overlooking the sands where children trip over the cords of their boogie boards.
Their professional counter-parts, meanwhile, sit straddling surfboards well out to sea, bobbing nonchalantly on the swell, waiting for a wave worth riding. Engrossed in watching them, I trip on a cockatoo taking a stroll along the promenade, its little yellow mohican perfectly coiffed.
APOLLO BAY
We spend the night at Beacon Point Ocean View Villas, luxury cabins in the hills above Apollo Bay, and feast on fresh fish at Chris's Restaurant with a front row view of the waves in the dusk.
The next morning we reach the legendary Twelve Apostles – a cluster of giant limestone stacks protruding from the water, their bottoms nibbled by the waves.
The Twelve Apostles provide stark evidence that the coastline of Australia must be eroding at a rate of knots. An arch called London Bridge, sculpted over the centuries, collapsed so suddenly a few years ago that a group of tourists found themselves stranded on the seaward side and had to be helicoptered to safety.
Our final stop is Loch Ard Gorge, where the wreck of the Loch Ard ship was tossed ashore by a fearsome storm in the winter of 1878. Jeremy takes out an old wooden chest from the van – inside which are black-and-white photographs of the only two survivors of the disaster, a newspaper article about the wreckage, and a handful of rusty spoons from the ship.
Turning these barnacle-clad utensils in my hand, I muse that over two days, my notion that Australia offers little by way of history has sunk faster than the vessel itself.
First published in the Daily Mail - January 2017
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