Your calls always answered within 5 rings.
Many thanks to Raphael in particular, but to the whole team. You helped us out of a very difficult situation and took all the worries away so that we had a stress free and very enjoyable trip. Can't thank you enough.
Exceptional flight with outstanding service and lovely staff. Will book again very soon. And you found us the best deal!
Excellent communication from DialAFlight staff - thanks Harvey.
I've booked with DialAFlight multiple times and have always been very happy dealing with them and getting the best dates and times to suit my requirements. They are always friendly and answer the phone very quickly with no annoying pre recorded messages or push button navigating. They are reliable and you can always phone again to check any concerns.
Deborah was absolutely amazing with her help when I needed flight changes in Dubai due to the flooding. I wouldn’t have got back to the UK so quickly without her.
Becky was my link for the holiday of a lifetime. She did an excellent job of keeping me updated and although we didn’t have to call on her for help it was a big reassurance that someone was there at the end of the phone.
Thank you to Daryll and his team at DialAFlight who allowed me to travel with complete peace of mind!
All the flights were really good. However coming back home from Auckland to Shanghai, I wish I’d been made aware that my suitcase would need to be collected at Shanghai and then rechecked in. It wasn’t a pleasant or particularly easy experience. Anyway it all worked in the end.
You are not to blame for the poor service I received on my business class flights from LHR to AKL via Dubai but I will not be booking Emirates in the future
No issues from your end but Dubai airport and Emirates were very poor as far as communication went during our six and a half hour delay.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service and prompt attention
Great service as usual. Excellent phone pick up, good prices and wonderful advice about which airlines, stopovers and timings.
Zoe always delivers.
Annabelle C is amazing and I'd book again with her!
Lloyd was very helpful at all times
Thank you for an excellent service
You guys are great….will return to you when (all being well) we head back to Kiwi in 3 years time. Lots we didn’t get to do!
Thanks so much to Jim for his consistent help with my trip!
Again you excelled. Hotels were fantastic, close to all amenities and attractions. About to book again with you.
Great service as usual.
I appreciated the prompting and information regarding online check-in and luggage. The cherry on the top was the personal call to confirm all was in order for my trip.
Good service as usual. Just the one small hiccup
Our journey with Emirates went smoothly & the flight timings worked very well for us to minimise our jet lag.
Fantastic as usual, superb communication throughout.
I had to change my flight at the last moment because of a family emergency and the staff could not have been more helpful.
We were unimpressed with BA cabin service. The cabin staff were grudging and slipshod compared with ANZ and other Asian airlines. I will take this up with them separately; and second, transiting through Shanghai is pretty awful with lots of uncertainty and unnecessary bureaucracy which made many of us on my flight pretty fed up. Not a patch on Singapore, Hong Kong or Seoul.
Always an excellent service. Very professional in all aspects of the travel industry. Would always use and will always recommend
Always give the best service and advice. I always recommend you to others. There is always someone ready to help when needed
My thanks for your help in booking my trip to New Zealand . I will definitely use you again and recommend
There's always one know-it-all on a winery tour. The woman in question sips from her glass of fresh-from the-barrel red, then holds it up to the light. 'It's very purple,' she announces. 'I'm getting notes of eucalyptus and green hay.' Then she points to the wine coloured stain on the wooden slats of the barrel we're sampling. 'Is that a sign of oxidation?' she asks.
'No,' replies vineyard owner Fred Pizzini, not missing a beat. 'That would be a sign the barrel leaks.'
Fred is the second generation of Pizzini's here in King Valley, home of Australian prosecco, an agricultural and winemaking region in the state of Victoria, about three hours' drive from Melbourne.
As he draws a sample from another barrel, Fred describes how his parents moved here from Italy in the 1950s. Today, Pizzini wines are poured in some of Australia's best restaurants, well known for Italian varietals such as Nebbiolo and Sangiovese.
But it's Pizzini's sparkling wines that are of most interest because it's prosecco that has put King Valley on the map. Indeed, such is the quality of Italian-style fizz made here that businesses have banded together to create the King Valley Prosecco Road. Linking a dozen wineries from Chrismont at the top of the valley down to Sam Miranda in the lowlands, the Prosecco Road is a tasting trail that celebrates local food and wine.
We delve deeper into the valley's Italian heritage after the winery tour at A Tavola!, the cookery school run by Fred's wife, Katrina. Gathered round a kitchen workstation, we prepare potato gnocchi and make a pepperonata to a recipe handed down from Nonna Rosetta, Fred's mum.
AFTER that, we savour our creations, accompanied by a glass or two of Pizzini's finest bubbly. In true Italian fashion, it turns into a long, lazy lunch, which Fred explains is standard practice when visiting Pizzini Wines.'People come here expecting to spend ten minutes sampling wines, but end up staying for hours,' he says, topping up our glasses. 'We chat, share stories and enjoy the valley.'
It's this authentic, unpretentious hospitality that sets a trip to King Valley apart.
I've visited wineries all over Australia, and while each one has its own charm, they're often commercial operations with less personality. But here on the Prosecco Road, each winery is a family-run affair, which means guests are greeted with passion.
My immersion into King Valley Prosecco began the previous morning at Dal Zotto Wines, a couple of miles up the road from Pizzini. With the launch of its first release in 2004, Dal Zotto became the pioneer of Australian bubbly, which made it the obvious place to start a pilgrimage.
I had been expecting a restorative coffee but chief winemaker Michael Dal Zotto had other ideas. 'Nonsense,' he'd said, cracking open a bottle of his 2019 vintage at his homely trattoria. Noting the fizz's fresh, floral characters (the signatures of quality Prosecco), Michael explained how his family had brought Italian-style sparkling wine to the valley.
'My dad's from Valdobbiadene, right in the heart of Italy's Prosecco region,' he revealed. 'Its soils and climate are similar to here, so he saw King Valley's potential for growing the wines he knew from back home.' The success of that first release saw them forced to limit sales to three bottles per person and encouraged them to increase production and get their neighbours into the game.
King Valley is also a wonderful place to spend a weekend. Being that much further beyond Melbourne's more accessible vineyards, it's far less crowded than the better-known Yarra Valley or Mornington Peninsula, which means it retains a tangible sense of peace.
As we worked our way through the bottle he had opened, Michael shared his own views on what makes King Valley so special. 'Each Prosecco Road winery is unique,' he said, 'but what bands us together is that we all have a personal story to tell. Our lifestyle here is about the simple things done well, so at Dal Zotto we encourage guests to take their time and stay as long as they please: have lunch, play bocce on the lawn or take a nap under a tree. It's amazing how quickly visitors embrace our gentler rhythm.'
True to form, our wine-tasting turns into a hearty lunch of woodfired pizza topped with pumpkin and figs, accompanied by a salad of tomatoes still warm from the sun that ripened them. After lunch, Michael walks me through the plots that produced most of the ingredients we'd just eaten, with everything grown under netting to protect it from cockatoos. 'The secret to our appeal is that we're uncomplicated. Life's simplest things are so often the most enjoyable,' he says.
Dal Zotto hosts yoga among the vines and offers rental bikes for gentle exploring. If you're keen to burn off the gnocchi, take out one of Michael's mountain bikes. Setting off along quiet country roads, you'll pedal past acres of vines dotted with paddock-to-plate restaurants and cellar door tasting rooms, each one worthy of a visit.
After a while, I pull into a picnic spot to dip my toes in the cool King River. There's nobody here except me and the wildlife. A kookaburra cackles from somewhere.
The next stop is Lancemore Milawa. a boutique hotel surrounded by the vines of Brown Brothers winery. I take a bottle outside and make myself comfortable under a tree. I pop the cork, settle back and raise a toast to Michael Dal Zotto. After all, he'd given me the sagest advice for a potter down Prosecco Road. 'No matter how you choose to enjoy your time here in the valley,' he'd said, 'don't do it in a rush.'
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