Excellent service as always.
Best service ever!
Could you please tell anyone booking business class with Qatar going to Adelaide that there are no lounge facilities or vouchers to compensate. Other than this - which you are not responsible for - your service is excellent.
We have been using your firm for our travel requirements since 2009 and have always been extremely satisfied with your performance. We always use the same contact. Robert provides excellent service and goes out of his way to help. They feel more like friends than business contacts.
You are always so helpful with information before a flight especially during the pandemic when so much information was needed…thank you
Have used DialAFlight since 2005. I have visited my family in Australia regularly since then and have had excellent service provided by Jane who is very friendly and professional and always provides good prices. Would highly recommend .
Many thanks to Aidan and team for support and help especially with assisted transfer through Doha airport.
Very good overall but notification of late notice changes to return journey could have been more efficient/refined.
Staff were friendly and very helpful. All relevant information was shared with me promptly
Happy with your service, however the service from Qantas was below expectations. Last minute changes to outbound and inbound flights caused unnecessary stress and the inflight catering very poor
As always, DialAFlight gave an excellent service, the Covid crisis notwithstanding.
Thank you Cameron for your expertise and patience with us in organising our flights. You responded to any query very quickly and gave us a very professional service.
Marie is a genius and extremely efficient and unflappable! I find dealing with DialAFlight there is a personal touch and being able to speak to a human after 5 rings is invaluable. Would, and have, recommend to anyone. Tristan deserves a mention too.
You never failed us in extremely difficult times.
Brilliant service - definitely recommend and book with them again
I have been using DialAFlight for over 20 years and they always deliver. Even with the challenges of travelling to Australia during Covid they pulled it out of the bag! Fantastic service.
Elizabeth did our original booking and she was brilliant. We regularly use DialAFlight and have recommended you often
I would just like to thank Harriet for going above and beyond her duty to make things in this difficult time less stressful - even emailing me to make sure my dad got home safely which he did but only because she managed to get him on an earlier flight. I will be using you guys from now on as in my opinion you are a step above anyone else
I can’t thank you enough for the speed and the work you put in to get me back from Australia earlier this week when I was notified that my original flight with Emirates was cancelled.
We had to cut our holiday short due to Australia shutting its borders. Rang Finn to sort out a new flight home and he went above and beyond and got us home a day before shutdown. Can't thank him enough for all he has done.
Excellent service. You went above and beyond. Thanks Joe, exceptional service at a very challenging time. Stay safe and well.
Bruno was really helpful every time I called
Thomas has been an absolute godsend getting my hubby back from Oz before the flights out were cancelled
Friendly service, hassle free
Trip back disrupted by coronavirus controls and concerns about flight cancellations.
We had a hiccup about our Australian visas, but all else went well and very helpful in getting our flights brought forward. Good luck for the uncertain future
Very friendly staff and helpful with booking
As ever, all was first class - so thanks once more to Saf and the team for making travelling to the other end of the planet so very effortless!
I never have any problems with DialAFlight
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
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