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Helped with work around due to flight disruption in the Middle East. Sensible advice given during this process.
Very flexible and accommodating when we wanted to change things. Very open with pricing which enabled us to save on some hotels and domestic flights. Wouldn’t hesitate to recommend and use again.
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All great! 5 stars
Jason delivers every time. Super efficient and we are recommending DialAflight to everyone. So great to be using your wonderful company for what seems like 10 years or so. Competitive, great attention to detail, efficient, and friendly. Super happy clients here!
Well done in handling our booking considering the Middle East conflict
We had a spectacular trip to Vietnam and Cambodia - thanks to Adrian for all his help and advice.
Thank you so much to Mathew Price and his team for organising everything and for being on the end of the line at all times whether needed of not. Great service.
We were kept informed of cancellation of flights
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Keep up the good work.
Totally spot on. Thank you
My sister's flight from Dubai to Lyons got cancelled but amid the chaos Arthur somehow managed to get her another flight to Paris.
Trevor was brilliant sorting out the rescheduling of my flight from Phuket when it was cancelled due to the war
All hotels were lovely. A couple of the private transfer vehicles could have been more luxurious - one only just had air con and one driver was quite erratic
Always use DialAFlight. I would highly recommend as they provide a great service.
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Flights were fine and the hotel was appropriate for couples or a family of three. Documentation is clear and accurate, as always, and there is a degree of security based on past performance in knowing that there is good backup and knowledgeable assistance on hand.
Nicky and the team were brilliant and really helpful. Can’t fault them
Always extremely helpful and provide a great service. Would always recommend to family and friends.
Everything went well.
I'd like to thank Ray for his hard work making our holiday amazing
I felt confident that Tara could always help me should I encounter a problem on my trip. She very quickly sorted out a seating issue on my return journey
Thanks to all and Lee in particular.
Overall a great trip. Many thanks to Kitty and the team for putting it all together! We were very pleased with your choice of Vietnam Airways and the mobility assistance at all airports was excellent.
Dale Walton has excelled himself again. Have known him many years and he always give us 200% service.
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Superb customer service, especially Alex, who has always provided an exceptionally professional and personal service over the 20 plus years he has been dealing with us.
Adam Siu was fantastic in organising our holiday to Japan last year - so when we wanted to go to Vietnam this summer, we called him up. He arranged direct flights, internal flights, a cruise and all the hotels. Everything was taken care of so drivers and guides were there to meet us at airports and hotels. This level of planning and attention to detail made it an incredible experience.
In hindsight, spending my first afternoon in Vietnam pounding the busy city streets, visiting every incense-filled pagoda and finishing at the heaving Ben Thanh market in Ho Chi Minh City was a baptism by fire on my first day.
I can’t deny it was a relief when I returned, footsore and weary, to my hotel, the Park Hyatt Saigon - an oasis in that buzzing city.
Huge bouquets of flowers and dazzling chandeliers greeted me in the cool lobby while the luxurious French colonial style rooms featured delightful white wooden shutters and a superbly soft carpet tastefully decorated with a bird motif.
When I woke next morning in the vast and very comfortable bed and delightfully appointed and furnished room I found the whole place exuded relaxation – a feeling that was ramped up when a tiny Vietnamese woman arrived for my massage. She used her knees, elbows and hands to pummel my back. It really was an excellent massage, vigorous but highly relaxing and diffusing knots of tension I hadn't realised I had.
Dinner at the Park Hyatt proved mouthwatering, with salmon tartare, pomello salad, pork with prawn crackers and bread with anchovy tapenade. This was followed by succulent Australian wagyu steak, with puréed potatoes, sweetcorn and asparagus.
Breakfast was also divine and I couldn’t get enough of the buttery croissants and yoghurt with figs.
When the time came to haul myself away from the luxury of the Park Hyatt, and bid farewell to Ho Chi Minh City, I made my way south to the Mekong Delta - a vast maze of rivers, swamps and rice paddies.
I stayed in the city of Can Tho where an absolute must is the floating market which sees traders take to their boats and sell their wares from the middle of the river.
Huge mountains of melons, pineapples and gourds filled the boats while sellers cried out to anyone passing by what they had to offer. Others busied themselves with weighing the fruit or sprucing up their boat with a fresh lick of paint. Some stall holders simply lazed aboard their vessel, gossiping with friends.
The Victoria Can Tho Resort organised the morning’s river tour. Just like the Park Hyatt this hotel was decorated in a colonial style. A bowl of exotic fruits welcomed me upon my arrival, many of which I couldn’t begin to name.
The room looked onto the huge swimming pool in the courtyard below, the fourth ‘wall’ of which was lined with towering palm trees, providing privacy from the gardens and river beyond.
If it’s real escapism you’re after in Vietnam, the island of Phu Quoc is where you want to be – and it’s just a very quick plane ride away.
It boasts breathtaking white sand beaches, a wonderfully temperate sea and dense, tropical jungle – not to mention its world-famous fish sauce.
It’s no wonder that many an A list celebrity including Brad Pitt and Angelina Jolie have been drawn to the island’s serene and sparkling shores which offer privacy from the outside world.
I stayed at the divine La Veranda which is right on the sea-front. It feels secluded and peaceful in the resort itself, but venture onto the beach and you'll see bars and eateries up and down the sands blaring out music and attracting relaxed backpackers cradling tumblers of beer, the water lapping at their toes.
La Veranda’s delightful terrace, shaded by palm trees, offered a brilliant view of the picture-postcard seascape, while at night waiters brought out huge flaming torches to light up the restaurant tables set out on the sand.
Before dinner I took a swim in the blue, blue sea and was delighted when the most amazing sunset began to form on the horizon, the sky filled with reds and orange gold.
My trip may have started with a hectic whirl of activity, but this haven of peace and quiet highlighted the incredible contrasts that Vietnam offers.
First published in the Mail Online - October 2017
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