Your calls always answered within 5 rings.
Very helpful with making changes when war struck up in the Middle East. Always helpful. I would never book any other way.
Elizabeth was very helpful and friendly. She didn't mind us ringing for confirmation about anything.
Helped with work around due to flight disruption in the Middle East. Sensible advice given during this process.
Very flexible and accommodating when we wanted to change things. Very open with pricing which enabled us to save on some hotels and domestic flights. Wouldn’t hesitate to recommend and use again.
Helpful guidance
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All great! 5 stars
Jason delivers every time. Super efficient and we are recommending DialAflight to everyone. So great to be using your wonderful company for what seems like 10 years or so. Competitive, great attention to detail, efficient, and friendly. Super happy clients here!
Well done in handling our booking considering the Middle East conflict
We had a spectacular trip to Vietnam and Cambodia - thanks to Adrian for all his help and advice.
Thank you so much to Mathew Price and his team for organising everything and for being on the end of the line at all times whether needed of not. Great service.
We were kept informed of cancellation of flights
I was very impressed with the speed of response and clarity over handover when other people needed to be involved.
Keep up the good work.
Totally spot on. Thank you
My sister's flight from Dubai to Lyons got cancelled but amid the chaos Arthur somehow managed to get her another flight to Paris.
Trevor was brilliant sorting out the rescheduling of my flight from Phuket when it was cancelled due to the war
All hotels were lovely. A couple of the private transfer vehicles could have been more luxurious - one only just had air con and one driver was quite erratic
Always use DialAFlight. I would highly recommend as they provide a great service.
Thank you once again for booking a great holiday.
Flights were fine and the hotel was appropriate for couples or a family of three. Documentation is clear and accurate, as always, and there is a degree of security based on past performance in knowing that there is good backup and knowledgeable assistance on hand.
Nicky and the team were brilliant and really helpful. Can’t fault them
Always extremely helpful and provide a great service. Would always recommend to family and friends.
Everything went well.
I'd like to thank Ray for his hard work making our holiday amazing
I felt confident that Tara could always help me should I encounter a problem on my trip. She very quickly sorted out a seating issue on my return journey
Thanks to all and Lee in particular.
Overall a great trip. Many thanks to Kitty and the team for putting it all together! We were very pleased with your choice of Vietnam Airways and the mobility assistance at all airports was excellent.
Dale Walton has excelled himself again. Have known him many years and he always give us 200% service.
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
This was not the golden age of travel. Our soft-sleeper carriage had basic bedding and no shower – just a shared sink and one Western-style WC. On a table between the bunks was 'breakfast': cheesy crackers, crisps, a yoghurt drink and a tin of mixed kidney-type beans.
But what our train lacked in luxury was more than made up for by the raw experience of seeing Vietnam up close and personal, as the single-track line weaved through city centres and so close to houses and motorists that you could almost reach out and shake hands.
There were 40 of us on our rail tour from Hanoi to Saigon via iconic Halong Bay, then by speedboat up the Mekong Delta into Cambodia. We met as strangers – seven singles, one tour manager and the rest married couples – but friendships were quickly made.
On the way to Hanoi, Vietnam's capital, we passed lush rice fields, the 'hedges' a network of irrigation channels. Water buffalo still plough the land.
Our hotel was minutes from Hoa Lo Prison – the famed 'Hanoi Hilton' (now a museum) that held American prisoners of war in the Seventies, including 2008 presidential candidate John McCain.
A coach tour took in Ho Chi Minh's mausoleum, modelled on Lenin's tomb in Moscow, and the humble stilt house where 'Uncle Ho' lived.
Travelling in traditional tuk-tuks gave us a close-up view of the narrow old city streets, where locals eat, drink and chat on little plastic stools, or have streetside pedicures in plastic washing-up bowls. Then there's the scooters. Vietnam (a little larger than Italy) is home to 88million people and 35million mopeds and scooters.
Crossing the road is not for the faint-hearted. Our guide joked that traffic lights were merely 'a suggestion'. The trick, he said, is to look confident and walk on: the traffic will weave around you.
From Hanoi we took a two-day cruise of Halong Bay, with islets of limestone karst pillars rising dramatically from a mist-shrouded sea.
Legend has it the bay was formed when the gods sent dragons to protect Vietnam from invaders. The dragons breathed out jewels, which formed into thousands of islands. Today, it's home to floating fishing villages, rare wildlife and cruise ships.
We visited a floating village, on a sampan rowed by a local girl. Then we boarded the Reunification Railway. You can travel the 1,070 miles from Hanoi to Ho Chi Minh City (Saigon) in 33 hours, but Great Rail Journeys broke it into four days.
We spent one night in a privately run sleeping car aimed at tourists, a notch or two above the regular 'softsleepers'.
Tip: make sure you secure your door. A Vietnamese woman, seeking a free bed, frightened us in the dead of night when she tried to climb into our vacant top bunk.
But mostly we stayed in hotels along the way, all comfortable with great food. Vietnamese cuisine is one of the healthiest in the world, relying on fresh ingredients and simple flavourings. In the town of Hoi An, my friend Ruth and I went shopping. Ruth had four perfect copies of a favourite dress made in different fabrics, and a young shoe shop girl insisted I hop on the back of her moped – 'Don't worry, I'm a very safe driver' – so I could get another pair of shoes from my hotel while they copied the ones I was wearing.
Our last leg took us into Cambodia along the Mekong river in a speed boat, where we witnessed the harshness of rural life, with stilt shanty houses lacking both running water and electricity.
Elsewhere was evidence of a coming modernity, with the cities leading the way. Even on our train, we got a sense of what might soon be.
My advice is to catch that Reunification Train while you can – before the country changes beyond all recognition. It's charming now, just as it is.
First published in the Daily Mail - August 2016
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