Your calls always answered within 5 rings.
Everything went well, good communication from DialAFlight
Although our trip to Bali from Brisbane was not planned by yourselves can we say that Virgin Australia airlines was pretty poor. Would not recommend to your clients if a choice is available.
Always very, very helpful staff - very patient, very understanding, very great help from them.
Ray Taylor was always very helpful and responsive to any questions. We had an amazing trip!
Charlie and his team could not have done any more - can not recommend them enough. A big thank you
Great team and everyone is willing to provide help and support when needed.
Elliot was fab at sorting our trip
Thankyou again Dennis. 1st class service
Thanks guys especially Justin. Great help and communication. Will speak soon for other trips.
Immediate phone and email responses. DialAFlight secured a refund from Virgin Australia for a cancelled flight. Thanks!
Bradley and team as excellent as ever. Emirates are excellent to be fair but like every economy seat it's scandalous how people are travelling like sardines.
Earlier this year I had a five week holiday in Australia followed by a week in Vietnam. As always, Michelle took care of all the arrangements (flights, hotels and hire cars). Nothing was too much bother when amendments were made to the itinerary. During my trip there were problems with two of the hire cars which necessitated me ringing DialAFlight from Australia. I spoke to Jordan and another colleague. Without any fuss or drama the hire car issues were resolved. 10/10 for customer service from me for the team.
As always you do a wonderful job
Good hotel and flights, thank you
I’ve spread the word
The best - for sure I will still be with DialAFlight.
Another well organised trip! Thank you
Teddy was great..
Everything went like clockwork.
Worked out fine, as planned. Good communications
All excellent
Excellent service as ever!
Lee Coughtrey gives a 5 star service
Brilliant customer service
Everything about this trip was great. The planning by Ian was seamless, we got everything we asked for and more. CANNOT FAULT!
Glen was more than helpful with advice and options. I would and do recommend
Bradley and team excellent as ever. I always use DialAFlight you can't go wrong.
Fantastic helpful service. Like you have done over the last 15 years
Vinnie as always planned the trip perfectly.
Travel plans were made very easy thanks to Jordan Fell
This was not the golden age of travel. Our soft-sleeper carriage had basic bedding and no shower – just a shared sink and one Western-style WC. On a table between the bunks was 'breakfast': cheesy crackers, crisps, a yoghurt drink and a tin of mixed kidney-type beans.
But what our train lacked in luxury was more than made up for by the raw experience of seeing Vietnam up close and personal, as the single-track line weaved through city centres and so close to houses and motorists that you could almost reach out and shake hands.
There were 40 of us on our rail tour from Hanoi to Saigon via iconic Halong Bay, then by speedboat up the Mekong Delta into Cambodia. We met as strangers – seven singles, one tour manager and the rest married couples – but friendships were quickly made.
On the way to Hanoi, Vietnam's capital, we passed lush rice fields, the 'hedges' a network of irrigation channels. Water buffalo still plough the land.
Our hotel was minutes from Hoa Lo Prison – the famed 'Hanoi Hilton' (now a museum) that held American prisoners of war in the Seventies, including 2008 presidential candidate John McCain.
A coach tour took in Ho Chi Minh's mausoleum, modelled on Lenin's tomb in Moscow, and the humble stilt house where 'Uncle Ho' lived.
Travelling in traditional tuk-tuks gave us a close-up view of the narrow old city streets, where locals eat, drink and chat on little plastic stools, or have streetside pedicures in plastic washing-up bowls. Then there's the scooters. Vietnam (a little larger than Italy) is home to 88million people and 35million mopeds and scooters.
Crossing the road is not for the faint-hearted. Our guide joked that traffic lights were merely 'a suggestion'. The trick, he said, is to look confident and walk on: the traffic will weave around you.
From Hanoi we took a two-day cruise of Halong Bay, with islets of limestone karst pillars rising dramatically from a mist-shrouded sea.
Legend has it the bay was formed when the gods sent dragons to protect Vietnam from invaders. The dragons breathed out jewels, which formed into thousands of islands. Today, it's home to floating fishing villages, rare wildlife and cruise ships.
We visited a floating village, on a sampan rowed by a local girl. Then we boarded the Reunification Railway. You can travel the 1,070 miles from Hanoi to Ho Chi Minh City (Saigon) in 33 hours, but Great Rail Journeys broke it into four days.
We spent one night in a privately run sleeping car aimed at tourists, a notch or two above the regular 'softsleepers'.
Tip: make sure you secure your door. A Vietnamese woman, seeking a free bed, frightened us in the dead of night when she tried to climb into our vacant top bunk.
But mostly we stayed in hotels along the way, all comfortable with great food. Vietnamese cuisine is one of the healthiest in the world, relying on fresh ingredients and simple flavourings. In the town of Hoi An, my friend Ruth and I went shopping. Ruth had four perfect copies of a favourite dress made in different fabrics, and a young shoe shop girl insisted I hop on the back of her moped – 'Don't worry, I'm a very safe driver' – so I could get another pair of shoes from my hotel while they copied the ones I was wearing.
Our last leg took us into Cambodia along the Mekong river in a speed boat, where we witnessed the harshness of rural life, with stilt shanty houses lacking both running water and electricity.
Elsewhere was evidence of a coming modernity, with the cities leading the way. Even on our train, we got a sense of what might soon be.
My advice is to catch that Reunification Train while you can – before the country changes beyond all recognition. It's charming now, just as it is.
First published in the Daily Mail - August 2016
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