Your calls always answered within 5 rings.
Tristan deserves recognition for his knowledge and for exceeding my expectations. Great service as always.
Jamie was very helpful and his recommendation to fly with Turkish Airlines worked well for me.
All good!
Great holiday as usual. Thank you for planning, Kylie.
Another excellent experience from start to finish. Thank you Finley!
Trevor was superb - he got us extra leg room for both flights to and from Vietnam and the hotel he booked for us in Hanoi was amazing with a rooftop bar and in a very good location
Always use Gavin - very efficient no problems
We originally had a flight booked via the Middle East and DialAFlight arranged another flight. The information and checking in before the flight was great and eased our nerves knowing DialAFlight was only a call away and there to support us.
Maybe a message before the return flight would be nice with a reminder to check in. But not an issue.
As always Michelle and her team are amazing
Says what it does on the tin
We thank Niall and the team so much for their help and advice to get us home from Asia as he did during the problems recently.
The exo transfers were excellent. Always on time and good communication. Hotels were fabulous too. Only thing to make it better were few issues with the planning of timings but luckily I read through well and identified before we left.
I always use your company for long haul and they are always excellent
Brilliant service. Slick, efficient and excellent quality. Another great trip organised by Darryll
Our return flight was cancelled due to the Middle East events however Roy managed to secure a separate flight home which was a miracle. Every time you called someone would pick up the phone, and we were not left holding or waiting. On top of this the knowledge they all hold, is so valuable when booking long haul holidays.
Perfect holiday, thank you.
I always use DialAFlight because they know what I want and go above and beyond
The service was excellent from start to finish.
Couldn’t have been happier and very impressed to get the relevant international flight change options within 30 mins of my asking.
The hotel in Vietnam was excellent and we thoroughly enjoyed the river cruise that was booked for us. From choice I would not stay at The Clan Hotel in Singapore again as the booking in process was slow and the room had very little room for us to put clothes. On the good side it was very close to the Metro which gave us access to the city centre.
Simon listened to what we wanted and went back and forth till we reached a final plan. The guide in particular was amazing in Vietnam, helpful, knowledgeable and totally reliable. So your agents in Vietnam came up trumps with this trip.
As always, a professional service. Simon Pitman is a first class sales manager, great communication and kept us updated with changes. Have recommended to many friends over the years
No issues. Everything was fine
Very pleased with all the bookings arranged by Dylan
Great service, always available to offer support.
Fantastic service and knowledge of the trip We will be in touch in the future
All outstanding. Jerry could not have been more helpful when there were requests to change seats/upgrade ... also when a member of the group broke her ankle he orgnised special arrangements at either end.
You always look after us
I have already recommended DialAFlight to many of my friends.
This was not the golden age of travel. Our soft-sleeper carriage had basic bedding and no shower – just a shared sink and one Western-style WC. On a table between the bunks was 'breakfast': cheesy crackers, crisps, a yoghurt drink and a tin of mixed kidney-type beans.
But what our train lacked in luxury was more than made up for by the raw experience of seeing Vietnam up close and personal, as the single-track line weaved through city centres and so close to houses and motorists that you could almost reach out and shake hands.
There were 40 of us on our rail tour from Hanoi to Saigon via iconic Halong Bay, then by speedboat up the Mekong Delta into Cambodia. We met as strangers – seven singles, one tour manager and the rest married couples – but friendships were quickly made.
On the way to Hanoi, Vietnam's capital, we passed lush rice fields, the 'hedges' a network of irrigation channels. Water buffalo still plough the land.
Our hotel was minutes from Hoa Lo Prison – the famed 'Hanoi Hilton' (now a museum) that held American prisoners of war in the Seventies, including 2008 presidential candidate John McCain.
A coach tour took in Ho Chi Minh's mausoleum, modelled on Lenin's tomb in Moscow, and the humble stilt house where 'Uncle Ho' lived.
Travelling in traditional tuk-tuks gave us a close-up view of the narrow old city streets, where locals eat, drink and chat on little plastic stools, or have streetside pedicures in plastic washing-up bowls. Then there's the scooters. Vietnam (a little larger than Italy) is home to 88million people and 35million mopeds and scooters.
Crossing the road is not for the faint-hearted. Our guide joked that traffic lights were merely 'a suggestion'. The trick, he said, is to look confident and walk on: the traffic will weave around you.
From Hanoi we took a two-day cruise of Halong Bay, with islets of limestone karst pillars rising dramatically from a mist-shrouded sea.
Legend has it the bay was formed when the gods sent dragons to protect Vietnam from invaders. The dragons breathed out jewels, which formed into thousands of islands. Today, it's home to floating fishing villages, rare wildlife and cruise ships.
We visited a floating village, on a sampan rowed by a local girl. Then we boarded the Reunification Railway. You can travel the 1,070 miles from Hanoi to Ho Chi Minh City (Saigon) in 33 hours, but Great Rail Journeys broke it into four days.
We spent one night in a privately run sleeping car aimed at tourists, a notch or two above the regular 'softsleepers'.
Tip: make sure you secure your door. A Vietnamese woman, seeking a free bed, frightened us in the dead of night when she tried to climb into our vacant top bunk.
But mostly we stayed in hotels along the way, all comfortable with great food. Vietnamese cuisine is one of the healthiest in the world, relying on fresh ingredients and simple flavourings. In the town of Hoi An, my friend Ruth and I went shopping. Ruth had four perfect copies of a favourite dress made in different fabrics, and a young shoe shop girl insisted I hop on the back of her moped – 'Don't worry, I'm a very safe driver' – so I could get another pair of shoes from my hotel while they copied the ones I was wearing.
Our last leg took us into Cambodia along the Mekong river in a speed boat, where we witnessed the harshness of rural life, with stilt shanty houses lacking both running water and electricity.
Elsewhere was evidence of a coming modernity, with the cities leading the way. Even on our train, we got a sense of what might soon be.
My advice is to catch that Reunification Train while you can – before the country changes beyond all recognition. It's charming now, just as it is.
First published in the Daily Mail - August 2016
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