Your calls always answered within 5 rings.
Overall I would say solid. Good booking of hotels and transfers. Not very helpful in arranging tours or guides. The app worked well except a couple of times doing the check-ins for Vietnam Airlines
Thanks Jamie Theodorou.
We didn't like the Elios Hotel in HCM.
Everything went as planned.
Will definitely use you again and have recommended you to so many people.
Fantastic service, thank you so much for making a nervous traveller's journey so stress free.
Competitive price and first class service.
We were happy with tour although it was very busy and tiring. We have given feedback to company about slotting in some rest time.
As usual, everything worked out a dream. Consistently excellent customer service from Glen. Thank you so much as always!
Sometimes callbacks were slow but overall very pleasant to deal with and my flights were all confidently booked.
All worked out - you delivered!
Amazing itinerary that was sorted by Des. Only issue I had is that on two of our stays a double room was not booked and they had twin rooms
Great trip all round
Noah and his team are amazing, updating me on changes and phoning me just before I leave to check everything's OK
Staff go above and beyond with their support. We always book through DialAFlight for this reason. Steven Merrells and his team helped us on numerous occasions for our most recent trip, looking at date changes, getting an extra person on our flight and with seat bookings. Excellent service throughout.
Our trip was amazing on every level. Everything went to plan. The accommodation was perfect in both locations. We had excellent guides from Exo travel. Huge thanks to Kylie for organising a trip of a lifetime (we loved it so much we want to go back!)
Fantastic service
Went swimmingly. Thanks to Seymour for arranging the booking
Your staff really try to find the best possible flights
Everything went so smooth and always happy with your service. Had a fab time. Definitely use you again for next year - who knows where we will go?
Manny was very helpful and efficient. Cost competitive too. Will definitely use the company again.
Really appreciated the personal touch from Colin Barlow and all the team in Manchester office. Easy to work with them to build a personal itinerary that went smoothly throughout the trip. With multiple flights, boat trips, hotels and road transfers over 3 weeks, the whole trip was flawless and all the local agents were excellent.
All the flights worked well however there were a few that we couldn’t check in to using the app. Luckily this was resolved in time to check in for our flight home
Lucas and his team were very helpful and professional taking the time to explain everything
Leo is a fantastic adviser. He got us some great deals and really added value by suggesting some great add-ons to our trip. We’ll definitely use him again.
Warren organised a wonderful holiday for us in Vietnam.
We had a great time but would avoid Tet if we were to go again.
Cristiana went over and above to ensure that we had stress free travel and sourced fabulous hotels that meet our exacting requirements and she made herself available for us to contact her if we encountered any problems. Great holiday. Thank you
Freddie was really helpful
Everything went to plan and it was reassuring to know that we could contact the team at DialAFlight at any time if there were any issues. Jarvis was really professional and personable to deal with and his communication was excellent.
Vietnam is tricky to pin down. It's colourful but austere; hard-working but playful. And it's impossible to ignore the war that has left an indelible mark, culturally and historically.
This long, slim country of incredible natural beauty has a coastline groaning with inviting sandy stretches and tropical islands off the south-west and southern tip.
'War tourism' is part of the experience, and Americans make up the greatest proportion of Western visitors. But the country has been rebuilt, the trees replanted and the Vietnamese look to the future, not the past. It has one of south-east Asia's fastest-growing economies and has set its sights on officially becoming a developed nation during the course of 2020. The atmosphere is vibrant and the welcome is smiling.
In the capital Hanoi, where my trip begins, the foggy city is brightened by sprays of peach blossom and kumquat trees.
There's plenty to see – and not nearly enough time to take it all in. Walking solemnly past Ho Chi Minh's body in a glass box guarded by four uniformed men is strange. Visiting the Hanoi Hilton prison, where communists and then GIs were interned, is horrifying.
The late Senator John McCain's jumpsuit, kit and parachute are on show. He was shot down flying a Skyhawk in 1967 and imprisoned in Vietnam until 1973.
There are pictures of GIs eating Thanksgiving dinner, playing pool or cards, smiling. A former PoW, who was held here for nearly six years, told me these photographs were set-ups. This was no holiday camp.
But for many years McCain, who died in 2018, had made a habit of returning to Vietnam and staying in the same room at the Metropole Hotel. On one of my visits a few years ago, I even saw him in the hotel bar.
This wonderful colonial hotel, with its prettily lit outdoor pool, is in the heart of the old city just a short walk from his former prison.
Hanoi is the place to try street food – and it's cheap. The '36 streets and 36 wares' in the Old Quarter, which dates from the 11th century, brim with markets and delicious-smelling brews.
Pop-up food stalls line the pavements. People sit on tiny stools eating from bowls.
We travel further south, to Hue and Hoi An on the central coast. In Hue, you can see the remnants of Vietnam's past when emperors ruled and grand palaces such as the former Imperial Citadel – a Unesco World Heritage Site – and mausoleums were built in their honour. The Tu Duc and Khai Dinh tombs from the Nguyen dynasty are ornate, elaborate and dripping in gold.
At the Tu Duc tomb, there's a large stone tablet with the lament of the emperor, who had 150 concubines yet never managed to produce an heir.
Hoi An is relaxed and bars are filled with gap-yearers. This is the place to have a suit whipped up.
Then it was on to Ho Chi Minh City, still commonly known as Saigon. This sophisticated city is home to millions of scooters that navigate the streets like dancing ants.
There's more war tourism here – from the harrowing War Remnants museum, which focuses on the grisly effects of Agent Orange and the Cu Chi tunnels outside the city.
The prospect of crawling on my hands and knees in the dark puts me off going inside. Just being at the entrance to this extraordinary network system, 124 miles in length, used by the Viet Cong during the war, gives me the shivers.
Back in town you can wander hassle-free, day or night. The market is hot, sticky and heady. In the surrounding streets, you can have a pedicure for a few pounds.
But Saigon also does high-end pampering beautifully. The Park Hyatt has city glamour. The wonderful swimming pool, three floors up and surrounded by trees, is long enough to do decent laps.
If you want to feel the sand between your perfectly manicured toes, Saigon is any easy jumping-off point for islands off the South and South-West coast such as Con Dao and Phu Quoc.
At Con Dao the Six Senses resort is perched discreetly on a mile-long beach. Con Dao was once a prison island, set up by the French in 1861, and you can still visit the great, eerie buildings in the main town.
You can walk, run, swim, cycle, do all manner of water sports and even learn how to cook the fragrant Vietnamese delicacies we've been enjoying.
Relaxation is the theme. By the end of the week, I feel well-nourished in mind and body – and more than ready to sing the praises of this captivating country.
First published in the Daily Mail - January 2020
More articles below...