Your calls always answered within 5 rings.
All went like clockwork
Will definitely book with DialAFlight again
We've been booking with DialAFlight for over 10 years, specifically with Jenson but others alongside. They're always efficient, very friendly and knowledgeable. We'll continue to use them ongoing
Hope was very helpful much appreciated
All smooth and efficient.
Your service was impeccable as always. Lufthansa lost the luggage again! Hotel was a bit hit and miss.
Thanks for organising our flights. It has now been 21 years that you have been arranging our flights and resolved any issues to our complete satisfaction.
As always Kylie was attentive and helpful.
Have booked several holidays with Leah. Excellent service thank you. Recommended you to my friends
No problem, thanks
Excellent customer service from Seymour
I have used DialAFlight for many years - they always deliver excellence. So whenever I book that’s what I now expect
Thank you so much Kylie. Excellent vacation and very helpful advice
We were looked after by Joe who was extremely helpful, professional and always did what he said and returned any calls or information promptly. Definitely highly recommend and look forward to talking to Joe and booking our next holiday.
Samuel Jalloh always provides excellent customer service. I love to deal with him
Owen was extremely helpful and caring - his attention to detail really made our trip excellent.
Great itinerary and well thought out and suggested by you guys. Would definitely look at ferry from St Lucia airport to hotel next time - a long dreary journey by car
Everything went like clockwork.
I would be happy to use the service again.
Quick response, listened to the needs of my group and our travel plans, found us a great deal.
First time using DialAFlight and I was very impressed with the service I received - will definitely be using again!
Great trip, well organised - thanks.
Matthew Price brilliant as always!
I specifically asked for a hotel that was vegan friendly and I was told this hotel was. It wasn’t. They did not even know what a vegan is which caused us major problems regarding food.
Excellent communication, advice and guidance throughout, thank you! Small suggestion regarding currencies for the Caribbean - advise clients that Barbados has its own currency linked to the US dollar and the rest of the Caribbean has another currency linked to the dollar and on certain islands linked to the Euro!
Lovely unexpected call from Ryan the day before our flight wishing us all the best for our holiday.
Riley was fantastic and the journey was great, thanks again!
Our flight was cancelled and Elliot rearranged our trip home very efficiently. We were so grateful and impressed with his problem solving.
Thank you Nicky. Excellent personal service
Trekking through jungles, snorkelling in a lagoon and lounging on the beach with a cocktail - they were all high on our 'things-to-do' list as we set off for Thailand on a chilly English morning.
But as we strapped ourselves into our plane seats, along with our 20-month-old daughter, the thought did cross my mind - maybe I should have done all this as a teenage backpacker rather than a first-time parent?
Could we really enjoy the best this fabulous South East Asian country has to offer with our toddler in tow? The answer, it turned out, was an unequivocal 'yes' - and it was far easier than we thought thanks to memorable stays at the Nai Harn in Phuket and the dusitD2 in Krabi.
The Nai Harn, Phuket's only member of the elite Leading Hotels of the World group, overlooks a sweeping bay of the same name.
Any pangs of regret my wife and I had about not doing Thailand on the cheap as students were quickly swept away as we explored our Grand Ocean View Room and walked out onto a private terrace with what must surely be one of the finest views in Phuket.
But with the luxury comes an extremely family friendly atmosphere. Staff go out of their way to make sure parents with young children have what they need for a comfortable stay.
They are happy to set up a parasol on the glorious sandy beach below and provide towels for the day while the swimming pool features a shallow section for toddlers.
Our little one spent hours splashing around in the pool and in the evening, with conditions a little cooler, we moved to the beach - fresh fruit smoothies in hand - to watch the sun go down.
The hotel also features magnificent restaurants, including the Rock Salt where we enjoyed cocktails, a beautiful seafood platter and Thai delicacies all just yards away from the beach.
Chefs at the hotel cure their own meats and make their own cheese while the wine list is drawn up by international expert James Suckling. Breakfast is an event in itself, with a dizzying area of options and plenty of space meaning there was no undignified scramble for the buffet.
For a dreamy sundowner, guests head to the Nai Harn's sprawling infinity-edged rooftop bar, Reflections. As well as cocktails, the area also features the Han-Sha sushi bar where dishes are prepared in front of you.
After an unforgettable stay at the Nai Harn, it was time for our second destination - Krabi to the south.
Rather than brave public transport or sea transport, we opted for the comfort of a taxi transfer. Before long we had arrived at our next hotel, the dusitD2 in the coastal tourist hotspot of Ao Nang.
The 173-room hotel is under 20 miles from Krabi International Airport, tucked away in lush jungle greenery on a hillside, yet within easy walking distance to the sweeping town beach and close to shops and restaurants.
It has been entirely refurbished and updated and is a rebrand of the previous Vogue Resort and Spa.
Our room on the top floor had superb views looking out over the towering, craggy limestone cliffs that define the area.
The newly-opened hotel has everything you need for a comfortable family stay - a great restaurant, an outdoor swimming pool with a separate children's pool, a fitness centre, a spa and a children's playground.
But the trump card for this well-run and friendly hotel is its location. Within ten minutes, you can find yourself setting sail on an adventure to tropical islands, looking for monkeys along forest trails, kayaking over turquoise seas or even rock climbing on some of the jagged cliffs.
On one day, we zoomed around the coast to glorious Railay beach - accessible only by boat - and spent a day lounging on the pristine crescent of sand in the bay.
We also hired one of the area's iconic long-tail boats and took a day trip to Hong Island - a tiny paradise island with a blissful lagoon, ample shade, great snorkelling and a nature trail.
Back on the mainland, the hotel's in-house tour desk also arranged for us to visit local hot springs - a cascading network of waterfalls leading to pools with bath-like temperatures hidden in dense jungle.
Another day trip took us to the stunning Emerald Pools. Our little girl was mesmerised as we explored the huge web of turquoise pools and towering tropical trees along the jungle path.
Our trip may not have been a backpacking odyssey - but as a family adventure, it was unbeatable.
First published in the Mail Online - February 2020
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