Your calls always answered within 5 rings.
Great service
Excellent organisation by Brody
Grant was very knowledgeable and amazing throughout the whole journey
Scott has been amazing. He is a huge credit to your organisation. He could not have been more professional, patient and helpful.
Many thanks to Jeff Lee and his team for excellent service
Amelia is very competent and attentive - as such we are very confident using DialAFlight services
The war in Middle East made me appreciate booking through DialAFlight more than ever. Gareth made it so easy to change flights and get home.
Another well organised trip through DialAFlight. Great communication, thank you Hannah
Tristan helped us get home when our flights were changed because of the war. He rebooked flights and did all the work. He phoned us in Thailand too to discuss the options, which we really appreciated. It was a very stressful time!
Everything was perfect and Darryll our coordinater was very helpful.
Everything went like clockwork. There were multiple flights with associated transfers and it was all incredibly smooth and stress-free.
After 30 years of holiday booking through Dave and his team they never fail to give me the best advice and service, above and beyond expectations. They managed to get us home from Thailand despite the current challenging situation. Professional, friendly and simply madness to book travel through anyone else!
Excellent customer service and support. They’ve always been there for me when needed. I always recommend DialAFlight to friends.
Very pleased with the service. Informed about everything. Would definitely use again
Neil was so helpful and efficient in booking us a tailored solution solution. We stayed at four locations, each truly amazing, and no issues with any transfers along the way. Our family are so grateful to Neil for making this happen
We can't thank Harry enough - our trip was all we wanted it to be and more.
Fabulous, well organised holiday. A big thank you to Deborah and Ellis
The app was helpful on our main flights but did t work for the internal flights. Otherwise all good
It is always a pleasure working with Eve as she knows us so well. We simply give a budget with a few ideas and our holiday is taken care of.
The Anantara hotel was hosting a large wedding and it did impact our stay. If we had known we would have chosen an alternative hotel. Otherwise everything was brilliant!
Great service from Finley Bee.
Excellent service from Deborah. Only feedback for improvement would be around small details like exact times of pickup in advance (on the itinerary). A few perks would have been nice in the hotels, but overall still wonderful!
Great holiday - all hotels were great and all transfers were on time
Thanks for a fab holiday, everything went like clockwork. I’ll be back in touch when we are ready to book our next holiday. I’ve recommended you far and wide, I should be on commission!
Really good - only issue with flights was the first one back home was delayed which meant we missed our connecting flight and had to wait for another. Airline was not helpful so won’t use them again
Wasn’t your fault but we got dropped off at the wrong hotel in Krabi. Everything else was perfect.
We had an amazing time and look forward to booking again with DialAFlight. Stevi was amazing throughout and it was a honeymoon trip to remember.
With DialAFlight, every trip exceeds expectations, thanks to a personal contact who knows exactly what we want and expect.
All very good - well organised and on time
Outstanding all round!
Trekking through jungles, snorkelling in a lagoon and lounging on the beach with a cocktail - they were all high on our 'things-to-do' list as we set off for Thailand on a chilly English morning.
But as we strapped ourselves into our plane seats, along with our 20-month-old daughter, the thought did cross my mind - maybe I should have done all this as a teenage backpacker rather than a first-time parent?
Could we really enjoy the best this fabulous South East Asian country has to offer with our toddler in tow? The answer, it turned out, was an unequivocal 'yes' - and it was far easier than we thought thanks to memorable stays at the Nai Harn in Phuket and the dusitD2 in Krabi.
The Nai Harn, Phuket's only member of the elite Leading Hotels of the World group, overlooks a sweeping bay of the same name.
Any pangs of regret my wife and I had about not doing Thailand on the cheap as students were quickly swept away as we explored our Grand Ocean View Room and walked out onto a private terrace with what must surely be one of the finest views in Phuket.
But with the luxury comes an extremely family friendly atmosphere. Staff go out of their way to make sure parents with young children have what they need for a comfortable stay.
They are happy to set up a parasol on the glorious sandy beach below and provide towels for the day while the swimming pool features a shallow section for toddlers.
Our little one spent hours splashing around in the pool and in the evening, with conditions a little cooler, we moved to the beach - fresh fruit smoothies in hand - to watch the sun go down.
The hotel also features magnificent restaurants, including the Rock Salt where we enjoyed cocktails, a beautiful seafood platter and Thai delicacies all just yards away from the beach.
Chefs at the hotel cure their own meats and make their own cheese while the wine list is drawn up by international expert James Suckling. Breakfast is an event in itself, with a dizzying area of options and plenty of space meaning there was no undignified scramble for the buffet.
For a dreamy sundowner, guests head to the Nai Harn's sprawling infinity-edged rooftop bar, Reflections. As well as cocktails, the area also features the Han-Sha sushi bar where dishes are prepared in front of you.
After an unforgettable stay at the Nai Harn, it was time for our second destination - Krabi to the south.
Rather than brave public transport or sea transport, we opted for the comfort of a taxi transfer. Before long we had arrived at our next hotel, the dusitD2 in the coastal tourist hotspot of Ao Nang.
The 173-room hotel is under 20 miles from Krabi International Airport, tucked away in lush jungle greenery on a hillside, yet within easy walking distance to the sweeping town beach and close to shops and restaurants.
It has been entirely refurbished and updated and is a rebrand of the previous Vogue Resort and Spa.
Our room on the top floor had superb views looking out over the towering, craggy limestone cliffs that define the area.
The newly-opened hotel has everything you need for a comfortable family stay - a great restaurant, an outdoor swimming pool with a separate children's pool, a fitness centre, a spa and a children's playground.
But the trump card for this well-run and friendly hotel is its location. Within ten minutes, you can find yourself setting sail on an adventure to tropical islands, looking for monkeys along forest trails, kayaking over turquoise seas or even rock climbing on some of the jagged cliffs.
On one day, we zoomed around the coast to glorious Railay beach - accessible only by boat - and spent a day lounging on the pristine crescent of sand in the bay.
We also hired one of the area's iconic long-tail boats and took a day trip to Hong Island - a tiny paradise island with a blissful lagoon, ample shade, great snorkelling and a nature trail.
Back on the mainland, the hotel's in-house tour desk also arranged for us to visit local hot springs - a cascading network of waterfalls leading to pools with bath-like temperatures hidden in dense jungle.
Another day trip took us to the stunning Emerald Pools. Our little girl was mesmerised as we explored the huge web of turquoise pools and towering tropical trees along the jungle path.
Our trip may not have been a backpacking odyssey - but as a family adventure, it was unbeatable.
First published in the Mail Online - February 2020
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