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Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Superb planning with myself and husband going on different flights but arriving and departing at similar times. Highly recommend
Everything went really well. Hotel in Bali fantastic. All hotels great. Liked the one in Sydney as well - quite quirky
Great service from Nicole. Would use your company again and would certainly recommend to friends.
Once again Jerry and his team went beyond what they needed to do with care concern and great customer service and communication plus friendliness and trustworthiness
Fabulous holiday and the help and guidance from Reggie was invaluable.
Jordan's advice was excellent, down to earth and very helpful. Will use again in the future.
Olivia’s service was outstanding. We will be using you again. Thank you.
Service 100% as always
Great service will book with DialAFlight every time.
Great service - will definitely use next time we need a flight.
It was so reassuring to get a call from you making sure everything wasOK a couple of days before the flight. Much appreciated, thank you
Riley was great with communication throughout the booking
I would like to say a huge thank you to Sally for all the help she gave me when my plans had to change. She was very professional and patient and made my issues so much easier to deal with.
Really helpful with a great personal touch
Archie and his colleagues are fabulous! I look forward to using you again soon
Morgan was ace. As always
Excellent, friendly staff
We will never fly with Emirates again
Qatar flight delayed 5.5 hours
Great service from Simon and the team resulted in a fantastic trip.
Really appreciate the personal touches, making sure our trip was as smooth as possible. Often something that gets lost these days with everything done electronically. Thank you to Monika for a great service.
Amazing trip to our daughter's wedding in Bali. Flights by Singapore Airlines, hotel The Stones and the wedding venue The Fairmont Sanur, stunning.
The work you guys did was great.
Howard and his team were very helpful as always and everything went perfectly. Thank you for all your valuable input.
Lily has been exceptional from the start to the finish of my planning of this holiday. It was a big birthday so it was important everything went to plan and that it did! I most definitely will be recommending to others and personally we continue to use yourselves for future holidays as I felt we got great value for money and the quality was amazing.
Roray was superb during the process. He was able to answer every question I asked as well as advise us where best to go on our travels. The hotels were outstanding and we had the best time. Can't thank you enough. Excellent customer service.
Wesley and Charlie were the best in helping me arrange a fantastic and seamless trip to Bali. Holiday of a lifetime
Helped out with a complicated arrangement. Very good service and very helpful.
From start to finish the service was professional yet personal and I felt confidence in DialAFlight. Great prices and everything ran smoothly!
Austin organised everything with 3 day’s notice! The resort he recommended was perfect and we could not have been happier
We had only just set off white-water rafting through the jungle gorges of the Ayung River when our guide began flinging water over us with his paddle.
The water was too calm for his liking – this was his way of livening up the trip.
We retaliated in kind until we were all soaked, but then, just to make sure we were fully drenched, he beached the raft under a pipe ditching a small stream into the river and made us stand beneath it for photographs. They like a giggle in Bali.
SETTLING IN
By then, we'd been in and around Bali for a week and had acclimatised to the warmth, the drifting scents of incense sticks, the greeting of everyone with a hands-in-prayer Namaste gesture, and the gaiety of the little temples that peek over the walls of family compounds, their pillars decked out in bright fabrics.
And we were getting hooked on sambal, the tangy, spicy tomato dip that comes with crackers wherever you order drinks. We had also learned that not taking things too seriously is a way of life here, even in the tranquil, opulent surroundings of the Four Seasons at Sayan, set in the jungle just outside Ubud in the middle of Bali.
SO MUCH TO LEARN
I thought our cycle tour guide, Agus, was joking when he suggested we stop for a cat-poo coffee. We had been deluging him with questions as we pedalled through open countryside north of Ubud. How many rice crops did this green and fertile island yield each year? Four.
What were the tall, frondy bamboo decorations going up outside every house? Penjors, to celebrate the national festival of Galungan.
The cat-poo-cino turned out to be for real. It's made with coffee beans that have been eaten, and excreted, by a sad, fierce-looking creature called a Luwak, which makes the beans milder in flavour, once they have been washed, roasted and ground. Oh, yes.
A TOUCH OF LUXURY
The Four Seasons at Sayan is an extraordinary building that clings to the steep side of a river valley, like some retro James Bond baddie's lair.
You sashay across a treetop-height walkway towards a large lily pond that appears suspended in mid-air. The hotel is beneath said pond, with a stupendous view across the river valley. The Obamas stayed here last year.
I knew from friends who honeymooned here in style that Bali is not just for backpackers, though even in the luxurious hotels lining the Ayung, the vibe is relaxed. Everyone is friendly and laidback.
WHERE TO VISIT
Most people hang out on the pale-sand beaches at its southern tip. They might get as far inland as the hippyish town of Ubud but, with its yoga centres and art studios.
We started on the beach. Steering clear of Kuta – the Magaluf of Bali – we stayed in the beachy, more upmarket Seminyak district.
Then, in search of an island paradise of the sort that brought the first hippies here in the Sixties, we ventured across the Lombok Strait to the Gili Islands. Gili Gede, off the south coast of Lombok (the next Indonesian island to Bali), boasts the super-chic hotel Kokomo Gili Gede
Back on Bali, my husband Matthew had a massage using milk and honey scrubs at Sayan. Then he agreed to spend our final afternoon enjoying a three-hour 'Blessings of Bali' ceremony.
A BIT OF PAMPERING
By now we had moved on to another Four Seasons hotel, at Jimbaran Bay on Bali's southernmost tip, where the blessings take place in the seafront pavilion. We did aerial yoga, we meditated. We 'bathed' in the reverberating din drummed up by the massage ladies on 3ft gongs.
After a muscle-probing massage, we donned sarongs and sat, eyes closed, as the priest chanted prayers – and concluded the ceremony by tipping a litre of blessed water over our heads. It was my turn to giggle – respectfully, of course.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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