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Brilliant as usual! Helen and team are the best!
Great support from Owen throughout.
Brilliant. Great recommendations and caring efficient service once again. 10/10
Cameron and team did a truly brilliant job. Just great to hand our dream itinerary to true professionals and then just get on with enjoying our offbeat holiday in South Africa.
Everything worked perfectly. Eve at DialAFlight was very attentive and helpful. I would always recommend her, plus everyone else I have spoken to in the company.
Thanks Teddy - great service
Raj always does an outstanding 'customer focused’ job.
My experience with Kelly was excellent. Advising, supporting all the way until the end of the trip. I felt safe and enjoyed my special trip with my daughters. Thank you so much and I hope we will have other wonderful trips to plan together in the near future
Excellent support from Justin
DialAFlight were brilliant but I cannot say the same for British Airways who were awful. On the trip out from Manchester - Heathrow -Cape Town (premium economy) they ran out of choices and offered us Gnocchi. The stewardesses were obviously in training and were quite useless. They ran out of choices for us at breakfast too. On the return journey we went to check in at Cape Town and were told the plane had been overbooked and they didn't have any seats left but they would ring London but we may have to fly the following day. After half an hour wait we were told we did have seats, one in premium and one in economy. The World's Favourite Airline? I don't bloody well think so. We will never fly British Airways again but stuck to KLM or Air France in future.
Yet again Larry pulled out all the stops and arranged our trip to South Africa at short notice
Troy came up trumps as always
We had asked for specific rooms at The Marine Hotel and the Cellars Hotel, but when we got there, neither room was booked for us. In both cases they were very obliging and we got nice rooms, but I am not sure where it went wrong! Otherwise the whole trip was beautifully organised by Cameron and we are very grateful to him.
Hannah was exceptional on point from the beginning to the end. I love your personal touch as always. Keep up the good work.
Fantastic job done by you. Big thanks. Food on flight home was DREADFUL. Not your fault
Owen Burrell was a reassuring contact and is highly recommended by me. DialAFlight was recommended by a friend and proved to be great advice.
Michael was amazing. 100% booking my next holiday with him.
Fab service, will definitely use again
I would like to take this opportunity to thank Samuel for the efficient way in which he dealt with me throughout. He kept me updated every step of the way. He was always polite and courteous even when I made changes and because of his efficiency my trip was a pleasant experience
Been using your service for past 8 years and never have any issues. Will be booking for my next trip soon.
Turkish Airlines was recommended but we were disappointed with them this year. On the outward flight there was a 5 hour delay. On the return trip the plane was very old and we didn’t like the business class seat arrangement.
Sadie deserves a promotion. What a girl !
Amazing service as always from Larry and Reece! Thank you- we had a wonderful holiday.
I have been using DialAFlight for over 5 years for my flights and holidays because they always provide a curated service. Jim who has been my agent has always got me great deals and when I do ring and he is not available the rest of the team have been as amazing. 100% recommend
Excellent trip. Thank you Troy for putting it all together.
I would always use Donovan and his team. They look after us so well every time
You can’t do anything different because you are doing everything correctly. Keep it up
Wonderful person. Marshall was a superstar Highly recommend him to all.
Tony was great
Great support and advice from Micky at DialAFlight. Very reassuring to go through itinerary and hotels with an expert. Amazing trip to South Africa, which exceeded our expectations. Will definitely use DialAFlight again.
Few countries have experienced such a rapid change in fortune and character as Cambodia, so recently a victim of the Pol Pot regime and now firmly established in the tourist firmament.
Our guide Vin introduced us to the 21st century charms of Siem Reap, in the north-west of the country.
'Now we are a peaceful people and the situation is different,' said Vin. 'I wish you a pleasant stay in Cambodia.'
It turned out to be very pleasant indeed. And Vin was right about the people: wherever we went, they were indeed peaceful and unfailingly courteous.
Siem Reap is enjoying its second coming. Following the 'rediscovery' of the temples of Angkor by French archaeologists in the 1860s (altogether the country is said to have about 4,000 temples), the town became a beacon for wealthy travellers.
It continued that way until the late Sixties, when the likes of Charlie Chaplin and Jackie Kennedy came to call. Then war, famine and fear kept outsiders well away right up until less than 20 years ago.
Everyone says you have to see Angkor Wat at sunrise to capture its full glory, but we felt relieved when Vin said we would start our tour at 10am. We were then amazed to find we practically had the place to ourselves.
'Where are all the people?' I asked as we drove around the massive moat.
'On the other side,' he replied. He meant we had approached via the East Gate, a grand ruin of a lodge leading to a gravel drive that takes you up to the main temple. With dappled sunlight foraging through the swaying trees and a crumbling building in the distance, we could almost have been visiting a stately home in Gloucestershire.
What took me by surprise was the perfect symmetry, the motifs, the detail on the bas-reliefs – and we hadn't even set foot inside yet.
Vin ushered us into the shade and asked us to sit on giant pieces of sandstone. We didn't move for the next 40 minutes as he went about his lecture, producing maps and plans and dealing patiently with interruptions from us that tended to start with: 'But how ...?' or 'So, why ...?'
Our questions were all trying to make sense of such an extraordinary feat, one that took 37 years to complete and involved stone either being dragged from a quarry 50 miles by elephant or on bamboo rafts 100 miles by river. No wonder King Suryavarman II is such a hero.
As we moved from one level to the next, getting closer to the central shrine, Vin pointed at scaffolding and explained that tourists were not allowed access to the highest point. He said the reclining Buddha was a sight to behold – but sadly one that would elude us.
'Do people ever just climb up when no one's looking?' I asked. 'There doesn't seem to be much security.'
'You want to go up?' he said. Vin made a call from his mobile. Ten minutes later, a man with a walkie-talkie appeared. 'Come,' he said. We made a dash for the scaffolding, ducking under some tarpaulin and climbing the steep steps. My new guide had two lookout men posted near the top. 'We have five minutes,' he said. We rushed here and there and, yes, I got to see the reclining Buddha looking majestically calm and serene.
It was almost 2pm by the time we got back to our town centre hotel. La Residence d'Angkor is the place to stay - it's lush and luxurious.
Vin also wanted us to see Ta Prohm (the jungle temple where Tomb Raider was filmed) and the mysterious Bayon, where the shapes of gigantic faces are etched into stone towers, before taking our positions high above the plain to watch the sunset.
We ate spectacularly well at La Residence, but we also came up trumps at the Rina Rino restaurant on Pub Street.
Next morning, we did watch the sun rise over Angkor Wat – along with a few thousand other spectators from all over the world.
Later, we drove 45 minutes to Tonlé Sap, the largest freshwater lake in South-East Asia and home to entire villages built on stilts. Houses are erected on rafts that can be towed to different areas depending on water levels. Families can move ten times a year.
We hired a dragon boat and explored some of the channels leading to the main lake. It was utterly enthralling. Men fish at night and spend most of the day beating the whitebait from their nets before selling it for next to nothing.
It showed us the authentic Cambodia - but tough as life on the lake is, it has, like the whole country, changed so much for the better in such a short time.
First published in the Daily Mail - October 2019
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