Flexible and quick to respond
Oli didn’t tell me how expensive New York was. I spent more money than I had anticipated.
Would use DialAFlight again for my next long haul trip
Very helpful abd proactive over the BA pilots' strike, booking us onto another flight.
Everyone was very helpful
Considering my demands, Darryll met all expectations. This is the second holiday booked through DialAFlight and could not recommend enough. Every time all information sent through and explained - both were big trips and with no complications. I can't wait to book my next one.
Had upgrade going out - excellent!
Dylan is superb as usual, will always use him for my flights!
My wife and I would like to thank Lloyd, Chloe, and Graham for their help in getting our flight arrangements changed (without extra charge) to enable us to avoid landing in a potential hurricane zone. It was a shame to lose our holiday in Florida, but better to be safe than sorry! Your help was much appreciated and the matter was handled very efficiently.
Pleasant and efficient in every respect. Virgin Atlantic were equally good but would like to see reclining seats taken out unless more room is provided for passengers knees. Both hotels were good, although the breakfast at the Hampton Inn was mediocre.
Our favourite travel agent
Your help in changing our flights during Hurricane Dorian was invaluable, it made the situation so much easier just being able to talk to you about the rearrangements. We will definitely use you again.
Very helpful and efficient
Very good service and kept in contact
Thank you. Anton was very helpful from start to finish. I will use you again
Very happy with DialAFlight but not happy with United Airlines pre booked seat allocation.
Once again a massive thanks to Robert Maclean, he never fails to deliver always sorts everything out for us, just as we like it.
Very impressed with the service and will be using the company again. Oli was really helpful throughout.
My agent Ian Newton is outstanding. Nothing is ever too much and he personifies excellence in customer service.
Always helpful and friendly. Making sure you have everything in place for your trip and that you are ready. This may seem trivial but it's reassuring and nice to know they are on the end of a phone at all times should you need help.
Michael was excellent and very supportive. Highly recommended.
The service provided by Mark and his team is always excellent. They are all very helpful, knowledgeable and professional.
Nightmare start with BA delays and overall service from BA was shambolic. Dial AFlight were excellent in sorting alternative flights and general assistance. Many thanks.
Will need your help again with claim against BA
Can’t fault your efficient and helpful customer service. Would definitely use you again
Always helpful and finds good deals. Provides personal contact.
Robert knew the good hotels in New York and that was really reassuring. Also he called pre-trip to check everything was OK. Top marks again!
Great company. Harrison made the whole process so easy and reassured me at all times and even phoned just before trip to see everything was in order