Second time running flying back from Houston my bike bag did not make the flight with me. Rubbish baggage handling.
As usual, flawless.
Always a pleasure to deal with Sally.
Very good experience, really good deal on flights and car hire. Queries were dealt with in a timely manner
Wonderful service, would certainly use them again and again. Jerry B was great. It's really reassuring to speak to a person who then checks with you before your trip just to make sure that you have all the paperwork you need.
Flights perfect, service from Sean excellent but all assistance services booked for airport (for disabled person) did not happen. No wheelchair, no buggy, no assistance!
The fact that I could speak to a person was key! Not everyone can master the complexities of a fully automated system, me included! The help and support received was excellent and no question was irrelevant. When I next wish to fly I will be returning to use a service that's professional, supportive and is there for you!
Excellent service, friendly yet professional. Full information and good advice given from booking stage through to departure.
Excellent service as always
Shelley was super efficient and helpful as always.
I very much appreciate having a named person dealing with my bookings and will always come back to you in future.
Very good service
Great service and attention to detail.
Very good service
Rupert always goes above and beyond. My questions, no matter how small, are always answered fully and with respect putting my mind at ease. My holiday was seamless from airport to cruise and back. I always book my flights with Rupert now I will be booking my cruise as well.
Very helpful young lady gave me peace of mind that my trip to USA would go as planned without any problems
Thanks for all your help Roy
A great family trip - everything worked out really well.
You provided us with very good service. We will definitely recommend you. Thank you for looking after us
Everything went to plan. Thank you. Singapore Airlines are also very good.
Michael in Manchester was quite right about Singapore Airlines - they were fantastic. Excellent service, food and cleanliness on board and checking in was so easy. Would travel with them again in a heartbeat.
Excellent personal service and travel advice
Many thanks to Billy who made everything perfect.
Connie has always been terrific. She is knowledgeable, helpful and keeps us up to date with all specific requirements for the USA. We sometimes ask silly questions but Connie always takes time to put our minds at rest.
Your service was excellent, however due to delays on the way over I finally arrived in Houston over a day late and my luggage arrived 3 days late.
Sorted out my return flight when I had to stay on a week longer in the US. All sorted in 7 minutes. Excellent service.
Super friendly helpful staff, thank you
Eve went above and beyond for me - I was really struggling with my pre-flight antigen test and she helped me sort out what I needed to do
A big thank you to Tyler. You always go that extra mile. Helpful, reassuring and a pleasure to deal with again and again.
I wanted to thank you and your colleagues for your assistance and support over the last few weeks. I’ve not had to worry about anything as you have responded quickly and effectively with the cancellations and my own personal requirements. This was a difficult trip for me in more ways than one and you made my travel plans easy for which I’m very grateful.