Flights were changed from BA flight numbers to AA flight numbers (for the same BA flights). This is probably why our BA Club Card numbers (which were given) were lost. This meant that our flights did not appear on the BA app or website. It was quickly resolved once we realised what had happened
Stuart and the team are great! We had an emergency with our car booking and the out-of-hours team was great.
Your professional and helpful service was overshadowed by poor service provided by BA. Whilst the compensation which they have promised to make is welcomed I would have expected and certainly preferred to have experienced a better service from them.
Excellent service, would definitely use you again.
Could not have been more helpful. An excellent service.
The whole process was simplicity. Adrian Crolla saved us a lot of money by finding a cheaper flight AFTER we had initially booked. Many thanks
Oil de Bernier dealt with everything for me, excellent service, regular updates, will definitely be back with you next time
We experienced checking in problems which were mitigated by your kind assistance. It would be helpful for BA to be contacted to improve their systems.
Booking exactly as agreed. Service is always excellent from Ian, Justin and the team! Next booking incoming probably this week!
I would like to thank Reggie so much for his friendliness and professionalism in arranging our fantastic holiday to NY. He provided hints on what to do and places to eat. NY is now one of our favourite cities and DialAFlight our favourite travel experts!
As usual, Mason very helpful and polite when booking my flight.
Thanks for arranging my flights at such short notice - really appreciate all your help
Everything worked exactly as planned and excellent app. Many thanks
Always helpful - Michelle negotiates the best deals and I get support if needed whilst away. Can’t recommend you more highly - used for the last 15 to 20 years
Best trip ever as airport was great - not too vast a hub, delightful support staff and American immigration procedures done on Irish soil! All travel timings worked well too - thanks for your help as ever!
Really appreciate all your help sorting things out after Karen's fall.
Easy to get assistance when needed. Extremely helpful.
Once again DialAFlight came to the rescue. My trip to the US last week was beset with cancellations but as a result of their quick intervention I was able to get to LA in time for my appointments with a minimum of disruption.
Excellent service. I even got an upgrade on my return.
I wanted to express my gratitude for the excellent service provided by Liam Rush in managing our family trip. Everything went as expected, and we will definitely be using his services for any future bookings.
Timely, efficient, friendly and professional service
Great service, excellent central hotel in NYC, most definitely a once-in-a-lifetime holiday
Thank you Ivor for fantastic service and for organising a perfect New Year’s Eve holiday to New York! Everything worked out perfectly
Excellent service and help from Shelley Dimes
I appreciate the immediate response to a phone call. You are not listening to an AI generated humanoid asking you to wait, repeat something or press various buttons, you get connected to a real person immediately. This has to be a rare phenomenon in today's world.
Have been using DialAFlight for a few years and deal with Des Wing who is excellent and always gives me the best deal possible
Toby and team were great as usual
Abbi advised me and when she moved offices Molly continued to guide me until my flight
I was unable to check in online for the ourward flight, but I think that was probably the fault of Aer Lingus. Thank you for keeping in touch.
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