Your calls always answered within 5 rings.
Very well organised as ever - great customer support
Mnaged our itinerary perfectly and kept fully informed on any changes. Very helpful with information and desired alterations
Kept me informed throughout, even calling me when BA cancelled our flight. A great holiday safe in the knowledge that all our flights were secure.
Requested a last minute flight change which was accommodated by your helpful colleagues. Many thanks to Mason and his team. 10 out of 10
All very well organised and trouble free. Great recommendation of the Triton Hotel in San Francisco - perfectly placed. Very friendly and helpful with where to eat suggestions that we really enjoyed.
Sebastian was brilliant
Not your fault but I’ll never travel via Heathrow again! From Maui to Manchester took 32 hours and starting with a night flight meant no sleep for 48 hours. Your bookings and communications were however brilliant and it’s a pleasure to deal with your company. Thanks Raj
Recommended flying Air Canada for my trip and have to say one of the best airlines I've flown with!
Wonderful service. Boris and Corinne were magnificent. We had a crisis in New York and Corinne was calm, very helpful and saved the day. We already recommend DialAFlight but will do so in future even more enthusiastically
Always happy with the service from DialAFlight
Everything went to plan. Thank you for all the assistance you gave us
Great telephone service and fast confirmations as usual. One small niggle - hotel booked for a one night stopover should perhaps be closer to the airport
Gary Patel is always helpful and supportive. A great travel agent.
Bruce and the team got exactly what we wanted, made suggestions that we hadn’t thought of and got us the best deal. Answered any queries we had quickly and efficiently. Would definitely use again.
Great customer care from the team - they assembled a perfect holiday for me and everything ran smoothly.
Hotel was OK but breakfast was basic and housekeeping only available every 5 days.
Overall a great deal, helpful staff and generally positive experience. I would mention that updating the app would be helpful, as we had to chase this a few times. Also some information about lounges would be great - we had business/first class tickets and had to pay for a lounge on one of our flights which was a bit annoying.
As always a brilliant service from Les
We were kept fully updated and any concerns were answered promptly. Great service and would definitely use again.
Guy is absolutely fantastic always but particularly since we have had to cancel / reschedule so much during Covid. He has been super supportive, reassuring and helpful throughout. Can’t recommend him enough. Have also referred various friends to him. Avis at multiple locations were disappointing. Thankful that we haven’t hired via them for our next trip though!
Larry is the best
We had to change our flight back home because of the covid19 situation. I phoned the emergency number and a very nice young man named Shane sorted out our change of flights. So glad I booked with DialAFlight.
DialAFlight go over and beyond their customer service.We had an issue with lost luggage - you immediately traced it and fed back the information to us. Very impressive.
Excellent as always
The only negative is the connecting flight to Hawaii with Delta was awful seating and staff were very poor indeed
A huge thank you to Vernon and Jo who were so helpful and patient in planning our dream holiday to Hawaii. You have so much knowledge and experience and you put a whole package together for us with flights and amazing hotels in Honolulu, Maui and a stopover at San Francisco. You also helped to book us the very best seats! Made all the difference. Our holiday was utterly perfect and we shall never forget it. We loved every second.
Jasper was brilliant. I was struggling to find a competitive price for my flight to Hawaii so Jasper found me the best deal and flight times based on my connections. They kept me informed of any changes via email and the app. I can not recommend this company enough
As ever we were very happy with the service provided by DialAFlight.
Excellent service as always.