Your calls always answered within 5 rings.
One of our hotels was not to our satisfaction. Zoe our contact at DialAFlight did everything she could to change us to more suitable accommodation, even monitoring her emails after working hours. The new hotel was perfect.
Five stars.
As always perfect in every way, great holiday, fantastic hotel recommendation, caring communication - pre hols and post hols checkin.
Zac was amazing.
I am very happy with your service and hope to arrange it all again for next year
We would suggest that any future clients should be aware that there is a resort fee at the Royal Hawaii Resort charged at $42 per day per room which we were not aware of and this was charged whether or not the listed facilities are used also flights into and out of Hawaii carry a fee for luggage booked into the hold of the aircraft and the fee for our luggage was $105 each way for 3 pieces.
Very well organised as ever - great customer support
Great communication
Another hugely successful trip organised by the very reliable DialAFlight
Kept me informed throughout, even calling me when BA cancelled our flight. A great holiday safe in the knowledge that all our flights were secure.
Excellent dealings with James Martindale and the team.
Requested a last minute flight change which was accommodated by your helpful colleagues. Many thanks to Mason and his team. 10 out of 10
All very well organised and trouble free. Great recommendation of the Triton Hotel in San Francisco - perfectly placed. Very friendly and helpful with where to eat suggestions that we really enjoyed.
Not your fault but I’ll never travel via Heathrow again! From Maui to Manchester took 32 hours and starting with a night flight meant no sleep for 48 hours. Your bookings and communications were however brilliant and it’s a pleasure to deal with your company. Thanks Raj
Recommended flying Air Canada for my trip and have to say one of the best airlines I've flown with!
Wonderful service. Boris and Corinne were magnificent. We had a crisis in New York and Corinne was calm, very helpful and saved the day. We already recommend DialAFlight but will do so in future even more enthusiastically
Always happy with the service from DialAFlight
Everything went to plan. Thank you for all the assistance you gave us
Great telephone service and fast confirmations as usual. One small niggle - hotel booked for a one night stopover should perhaps be closer to the airport
Bruce and the team got exactly what we wanted, made suggestions that we hadn’t thought of and got us the best deal. Answered any queries we had quickly and efficiently. Would definitely use again.
We deal with Grant, receive information on time and are kept abreast of any changes.
Great customer care from the team - they assembled a perfect holiday for me and everything ran smoothly.
Hotel was OK but breakfast was basic and housekeeping only available every 5 days.
A special thank you to Malcolm for his excellent service throughout the booking and re-booking of our holiday. He has given us exceptional service
Overall a great deal, helpful staff and generally positive experience. I would mention that updating the app would be helpful, as we had to chase this a few times. Also some information about lounges would be great - we had business/first class tickets and had to pay for a lounge on one of our flights which was a bit annoying.
As always a brilliant service from Les
We were kept fully updated and any concerns were answered promptly. Great service and would definitely use again.
Our holiday was excellent. Adam arranged everything for us, kept us up to date with entry requirements. Nothing was too much trouble. A small hiccup in San Francisco but Adam replied to our email immediately and sorted everything out.
Guy is absolutely fantastic always but particularly since we have had to cancel / reschedule so much during Covid. He has been super supportive, reassuring and helpful throughout. Can’t recommend him enough. Have also referred various friends to him. Avis at multiple locations were disappointing. Thankful that we haven’t hired via them for our next trip though!
Jerry provided amazing service throughout. We got exactly what we wanted - flights, accommodation etc. Nothing was too much trouble. The personal service from DialAFlight is head and shoulders above ‘high street’ travel providers.
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