Joey and his team were very professional and kept in contact regularly throughout our booking process. The team was even courteous enough to walk us through all the intricacies of flying during the pandemic.
Watch out for airline seats that seem the same size as others but are actually smaller and awkwardly placed. The seat I ended up in was off centre.
Staff are always polite, friendly and helpful
Logan as always was excellent and really quick to sort things out.
Very efficient and helpful
All staff are very helpful above and beyond. Excellent service which is why I continue to book with you.
Very grateful for your help in amending my flights home from the USA several times recently under difficult circumstances,
We had very good service
Adrian was brilliant
Great customer service and very helpful with questions - love using DialAFlight
Five Star performance, with special mention of Shane, who was on call 24/7 to help with covid-related travel questions. Flights were cancelled four times and yet each time support was provided professionally and with grace.
Excellent communication at all times, reassuring to know someone is always on the end of the phone if needed. Very professional service
Many, many thanks for getting us home early - you always do what you say
Thanks for getting me home Owen
Stepped up to the plate in difficult circumstances
The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight
Doug was excellent as always
Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks
Very happy with the service. Many thanks to Kelly who made me feel at ease. In future all my travel will be booked through DialAFlight.
We’ve “shopped” with you for years and never doubted your professionalism, commitment to your customers and your very competitive prices. However, when we recently had to abort our travelling and get home, from the USA, you came into your own. Sean was wonderful and got us new flights in minutes. It made a very stressful time much more bearable and manageable. This was whilst a friend was simultaneously trying to get information and change her flights with on online provider. She was on the phone for 5 hours!
Cannot rate you highly enough. Got us home from USA with minimum fuss in these troubled times. Will tell all far and wide how good you are.
After finding out twice that our flights were cancelled and offered a flight home by Delta and an unsuitable alternative we contacted your emergency department. They could not have been more helpful in sorting out an alternative flight. I would like to thank all your staff especially Rory who we have contacted for all our travel arrangements for the last three years.
Excellent service in a difficult situation returning from the States early because of CV. Again DialAFlight have ‘come up trumps’.
Reid and his team are marvellous
As usual DialAFlight have been excellent. Due to the Covid 19, our return flight from Tampa was cancelled and BA referred us to you. Thank goodness they did as Nick was absolutely outstanding in getting us on connecting flights from Tampa to Miami and then on to Heathrow. Absolutely first class customer care and when the crisis is over we will use nobody but yourselves for future trips.
Excellent staff and that’s why I keep using DialAFlight. I just give them my dates and location and they take care of it all.
Teddy is a star. We had many difficulties whilst in US for a cruise/trip. These were dealt with calmly and sensibly.
Great service in unprecedented times. As soon as Samuel was given the go ahead by the airline, he had us booked on flights home very quickly.
In spite of the circumstances Samuel did everything he could to get us home having had our first flight he rearranged cancelled just hours after we had booked. Hopefully he will be able to bring the rest of our party home. He is a credit to your company.
Joseph, as usual,you were very efficient. Many thanks.
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