Connie gave me a first class customer service, thank you
Air France fantastic. Only gripes revolved around Delta charging us extra for an internal flight and the very different landscape revolving around Uber. Chances of securing a car when you need it not as secure as it once was. Many thanks again to Niall who always retains his sense of humour and goes that extra mile. Will be back in touch soon
Everything was fab, except Avis
Best holiday ever! Christian has always been brilliant and always comes up with the goods. Used him for 6 years now. Couldn’t ask for better .
I found it confusing that United Airlines seemed to be implying it was obligatory to upload documents onto their Travel Center, whereas in fact there’s no need to (at least, not all of them) and they can be quickly shown at the airport . Conversely, even though my address in the USA had already been entered, I had to do it again at a machine in the airport. It would be helpful if you could make it clearer what one absolutely has to do. This isn’t your fault - it’s to correct the unclarity of at least the UA site).
Yet another excellent trip with DialAFlight
Bill Naylor is always open, patient, and very helpful with my requests and concerns.
Vinny has been brilliant throughout the whole process. Booking was quick and easy and everything worked out as expected.
BA need to take and learn from your customer service.
My agent is amazing - he does all my travel plans
Excellent, thank you Sally for all your help. The booking was really easy, no hidden costs, would definitely recommend to others and will be using next time we need flights. I have previously booked my flights myself but it was hassle free, price was competitive.
Smooth sailing! The car hire you arranged was excellent - no pressure sales to upgrade the package. Flights were all fine.
Elizabeth Lidbury was professional, friendly, efficient and I can't thank her enough for making our trip happen, despite the obstacles of the last two years. Everything went smoothly and we had an incredible holiday.
I thought Rupert was fantastic and dealt well with all my questions.
It was a total disaster flying with Aer Lingus. Flight cancelled after sitting on the plane for hours and then the following day missed connecting flight due to their check-in staff incompetence
Thankyou for getting us there - all went to plan
Only problem was American Airlines not putting our bags through as priority even though we were travelling club! Minor issue on an otherwise perfectly organised trip
Approachable, helpful and knowledgeable. The team and especially Stuart really helped our booking and provided assistance real time during our holiday.
Great service from Richard Stump once again. He organised a great holiday and was always on hand to help.
All aspects of our holiday were dealt with with the utmost care and efficiency. We have used DialAFlight and Jarvis for many years and have always been very happy.
Billy is a real star
DialAFlight staff are always very helpful and take the stress out of travelling!
All went well, happy with hotels. Will use again for future trips
You booked a car hire for me at Avis San Francisco. They were terrible and dishonest. I recommend that you never use them again.
As always, great service all round. Thank you Bill and Fiona
Pete was absolutely brilliant. He was very patient as we had to change dates. He was also very professional and friendly.
Greg Mountford was brilliant!
Kylie has been outstanding throughout and amazing on communication and information. Thanks to Kylie, the holiday was painless and really enjoyable.
Make sure we get calls in advance to confirm rather than us chasing.
Your service was excellent but the airline very poor