Prompt answering phone call. Friendly, helpful and very reassuring. Nothing too much trouble, goes out of the way to be helpful. All staff excellent and offer fantastic customer service
Amazing staff, extremely helpful and friendly. Very efficient. Keep you up to date with any flight changes. Go above and beyond to help you get the best from your flight and holiday. I would highly recommend them to anyone.
Excellent service. A couple of issues but it was the airport and change of plane so seating was a nightmare. Nothing to do with the service from DialAFlight.
Kennedy is always straightforward and happy to help.
Thank you for all your help and patience. Trip went well with no problems.
Great communication especially in a time of uncertainty. Flights booked then changed very easily.
Harvey was excellent.
Wonderful service as always. Very helpful and nothing too much trouble.
Fantastic and efficient Service. Would definetely recommend
We had a great time and could feel so much sympathy for Thomas Cook without our own worry
Appreciated the call from Larry before flying.
Keep up the good work.You have the right approach to your customers.Well done!
My flight to Istanbul was delayed and missed my connection flight but this was by no means the fault of DialAFlight, in fact they telephoned me when I was in Turkey to make sure I got there ok - very considerate I thought, and they suggested I apply for some compensation!!
As always the trip went smoothly and had no issues. I know I can always rely on DialAFlight and Karl! Thank you so much.
The strength of your services relies on first generation communication, i.e verbal and as a result more reassurance.
Very smooth and good response - well done
I hope never to travel with Thomas Cook airlines again!
All really easy and I was very pleased with all the help
Always helpful with any queries and check before you fly that everything is all right. Nothing too much trouble
Always a pleasure to deal with DialAFlight as nothing is too much trouble. Staff go out of their way to be helpful
Thank you once again for making our travel plans easy for us.
Like the personal service I received
A very big thank you to Joe for keeping us up to date on the Lufthanasa industrial situation. Also for re-routing us home safely and efficiently avoiding a very inconvenient extended stay in Turkey ( and probably missing a very enjoyable day at Tickenham!)