Gavin was great as usual. Warning of change of terminals and getting alternative flight details quickly when we thought we might have to come home early.
Advise passengers to arrive in plenty of time at Heathrow Terminal 5 as it was absolutely packed and long queues for check in and security .
Well thought out and delivered
Had to change my flight from Sweden because of Covid. One telephone call to Christian and everything done immediately.
It’s great being able to speak to a real person
Scott is always polite, friendly and professional. Excellent customer service.
Great service and help with travel arrangements that made all the difference to our holiday. I cannot speak too highly of the way DialAFlight looked after us
Excellent care and follow up.
Very swift process
Excellent booking from flights to hotel. Really great
Vinnie gave great service as always
Perfect, from my first call
Loved the call pre departure. That's a rare and appreciated level of care and service. Also asked for seating to be sorted and it was. One thing we could do is to get any frequent flier numbers loaded into the system. Overall very happy with my first experience. It's a very welcome throwback to the old days of having a travel agent with a screen to sort things directly and not have to faff around with booking sites and all the rubbish of online bookings.
Thank you to Stan for excellent organisation and a very personalised service. We would definitely use again personally and professionally and recommend to family and friends.
Very helpful telephone assistance when our flight home was cancelled on Sunday night and unable to rebook online.
Hope we live long enough to go again
All staff were extremely helpful
Thank you for your helpful and efficient service, will definitely recommend you and use again. Very satisfied and happy customers.
As always Dennis gave excellent service, even calling me the day before to ensure I had everything and to wish me a safe trip and an enjoyable vacation, reminding me that he was available during my trip should it be necessary to reach him. It is so lovely to get such great customer service, given that I work in the service industry, and often find it lacking.
Hotel Story in Stockholm was very noisy at night and with no air conditioning had to sleep with windows open
Very prompt and friendly when answering telephone enquiries. A great help
Great customer service.
As usual your service was excellent.
Excellent service, as always
Arrangements perfect but Hilton Gatwick is horrible & will not stay there again.
Connie has never failed to provide the best and easiest travel arrangements for us!
Will use DialAFlight every time
Everything Shane arranged for us was amazing... we loved Stockholm. The location of the hotel was perfect.
Spot On - Thanks Ashley
Excellent as always