Fergus was brilliant! Holiday was just what I needed. I’ll certainly remain a customer
Always reliable, friendly, professional and super helpful.
Very good all round and I can only make one suggestion for improvement and that is to make your 24 hour helpline number a bit more visible on your email communication - maybe include it in your signatures.
Our contact Devon was very helpful and professional throughout giving us all the information we needed to book our trip. Kind, attentive and always called back when we had questions that we were unsure about. He is a credit to your company.
Dillan always looks after me
It was a great service as usual
Very last minute request but the team were so thorough and patient; a massive thank you.
Max was as usual brilliant.
Excellent process from start to finish. Oli was a joy to work with
Des gave excellent service. l always recommend him to my friends.
Use DialAFlight for short and longhaul flights and are always very pleased. We generally book with Manny but if he isn’t there all the staff are very helpful.
Everything went smoothly. I liked the fact that I was contacted just before leaving to ensure everything was OK.
As always, superb service
Airline cancelled flight but Donovan found a great alternative solution in minutes. Fabulous service, as always.
As usual, first class
Dexter is always very helpful, more so this time when changes had to be made to my return flight.
A reliable reassuring service. Thank you DialAFlight for all your help.
Very efficient and friendly service. Thanks to Roy in particular.
Everything fine apart from the inefficiency of Lufhansa, who after starting 10 minutes late, left us on the tarmac at Heathrow for 20 minutes, took 25 minutes to get us onto the tarmac at Frankfurt, before making us wait again before they brought a ladder to get us off the plane. Unlike British Airways, who tend to be worse, they did at least apologise. Good to see national stereotypes broken after all this stuff you hear about German efficiency. At least DialAFlight did a good job.
Nothing to do with you, but I thought it was pretty awful flying with BA to Frankfurt. OK not to serve any drinks or snacks for free on the flight, but not OK that BA do not accept cash if you want a bottle of mineral water!
As an anxious traveller (anxious about making connections) I really appreciated the personal call before travelling.
You are so reliable, so understanding and always manage to arrange my challenging travel needs. Thank you.
As ever Tara was excellent.
Please don't book me to fly Lufthansa again. They were delayed and didn't inform us until quite late in proceedings. The delays happened flying out and returning.
I have already told several people about your service. No waiting for phone to be answered, no music or automated response and excellent advice and support. Friendly attitude etc. brilliant. Keep up the good work
Always very pleased with the results when we use DialAFlight.
Excellent as always. I couldn't ask for anything more.
Catherine was outstanding, as always
Anthony as always delivered the goods. Excellent!
We particularly appreciated the courtesy call just prior to the trip to ensure all was OK. A nice personal touch.
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