Billy was fantastic and very patient
Professional, courteous service.
About to ring you for another flight...
I like that you contact your customers without prompting. It gave me a sense of security on a big trip.
Ryan was brilliant - I do recommend you to all my friends
I have a disabled husband and Paula and Peter made sure everything worked. Excellent service and advice.
As we stopped off in Singapore for a couple of days on the way to Sydney we were surprised we hadn’t been informed that Singapore now require an electronic type visa entry to be completed.
Once again Gareth was faultless
The Hilton Garden Inn Terminal 3 is well located for pre-departure stays from Heathrow. Passengers should be warned that there is another Hilton Garden Inn, serviced by a Heathrow hotel shuttle bus, which is less conveniently located and easily confused. Cathay Pacific flights from London to Sydney, via Hong Kong, worked well and landed on time. But from our experience, the "pecking order" is 1. Qatar, 2. Emirates, 3. Cathay Pacific.
Thank you for being helpful and friendly. Much appreciated
Samuel kept me informed and helped when it was needed
The food on Malaysian Airways definitely needs improving
Problem with our flight seating but it was out of your control. Otherwise a great holiday
Booked with Des which we have done for a lot of years. Service was great.
Qantas wasn’t the best, a few problems on the flights and trying to check in. Air crew not as good as some other airlines.
What your staff did was excellent from start to finish. Unfortunately Emirates Airline failed in a couple of aspects. In flight service was fine. 14 hours from Dubai to Sydney with seat which would not recline was bad. Their lactose free meals were awful.
Prompt and helpful - every time!
Time between flights just 1 hour. Usually you give me 2 hours. Flight landed 20 minutes late so had mad dash for connection. Not good at our particular age. Just made it.
The staff are always very helpful. I have used DialAFlight a number of times
As always a great service provided by a superb professional team.
The usual great service on all levels including pre-flight arrangements, alterations to flight schedules before departure and reassurance that contactable during my several weeks abroad. All arranged through Lucas Moore. Many thanks
Very helpful aranging early flights to return us back home to UK to visit my 93-year-old mother in hospital after a fall. Highly recommended, great service.
Edward was so easy to talk to and really looked after me, finding earlier flights due to a bereavement. He was on the ball and worked with the time differences and my lack of internet on my road trip. He upgraded me for a reasonable fee and it made the end of my trip so very comfortable!
We were helped in organising our trip to Australia and Abu Dhabi by Shelley Dimes, who guided us patiently through every detail of the travel and hotel arrangements. She organised our seat bookings, car transfers and hotel accommodation and we have had the very best holiday experience-
Keeley was extremely helpful and efficient, we found the whole process very straightforward and enjoyed our trip very much.
Frustrating that Qantas changed the flight and then reinstated it, but then we could not pre-reserve our seats, which meant that we didn’t know whether we could have 2 seats together. The Qantas planes looked tired, with certain items not working properly. The Qantas staff were very pleasant and so were the DialAFlight staff. Thank you for your assistance in organising our flights.
Just returned from a 4 week holiday which I booked through Kennedy - a wonderful trouble free experience. I would recommend to anyone.
As always great service and experience.
Really good service and communication from Colin Barlow and his team.
Never used DialAFlight before but Gavin was so helpful and patient. Will definitely book again.
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