Your calls always answered within 5 rings.
Excellent seats in Business pre-arranged by Curtis. All smooth until return from Mongolia but even then Curtis was on the case and noticed we had missed the connection in Istanbul & contacted me. Very impressive. We highly recommend him and DialAFlight and have put several friends his way in past years!
We were very grateful for Christian's expertise and swift response to all our questions during the booking process
Isaac provided an excellent service as usual.
Every time I requested help, whether by phone or email DialAFlight's response was virtually immediate. I was travelling a working day ahead of those I contacted in the UK, yet was never materially held up by the time difference. A similar service has also occurred when the reverse was the case. Service of the highest quality! Thanks to all concerned.
I was unable to register my miles and smiles on outbound flights despite several attempts, but registered the return flights. I would like to add the missing miles, but have gone around in circles on Turkish Airlines app and website. Please can you help?
So helpful, friendly and professional, big thanks to Howard.
The turnaround in Istanbul was very tight, especially on the return journey. I know these are connections are recommended by Turkish Airlines, but the reality is that two hours would be better and if it were longer it would not be a problem.
You guys are incredible - Charlie and his team are legends.
Warn clients that Aeroflot loses bags on transfers regularly. On the return my bag didn't make the transfer, so Business class means nothing. At Heathrow they told me I was lucky. During the summer 100 bags per flight was the norm.
The journey included transit via Beijing - this is not recommended if it involves changing terminals. In both directions it took more than 2 hours from leaving the incoming plane to reaching airside in the other terminal with endless queuing and bureaucracy and a 20 minute bus transfer in the real world.
We had problems on the return flight. Aircraft was unable to take off from Bishkek due to 'technical reasons'. Turkish did a good job with overnight accommodation but could have kept us better informed and looked after us better during the long wait
Wonderful trip from Ulaanbaatar, Mongolia to Manchester via Istanbul. Everything went according to plan and I was especially pleased to have had transportation going from and to the airport to a magnificent hotel. Many thanks to one and all especially to Noah!
Hotel in Istanbul a distance from the airport on a noisy road but very clean with helpful staff.