Your calls always answered within 5 rings.
Always satisfied with service. Daniel knows exactly what is right for me and I appreciate the time he takes to help me through all the decisions. Wouldn't go anywhere else
Chloe always goes the extra mile - would always use them and wouldn’t hesitate recommending
I would be reluctant to recommend Jetstar. Although cheaper, it fell short in terms of comfort and service.
Yet again Edward kept us informed up until the day we left, phoning several times to enquire and confirm things. Well done
You are so much better to book with. We appreciated the personal attention, the care, the way we could phone with queries as they arose. We will certainly recommend and use your services again. It is a joy to speak to your staff at the end of the line!
I only use this company, and always get good results, keep up the good work.
Excellent communication by Jonathan Greaves
As usual. Fantastic holiday. Thank you Des for all your help and support arranging supporting and recommending this fabulous hotel.
Marshall Fenimore, you are so good and helpful I won’t go looking anywhere else for my trips. Thank you for helping me change my tickets when needed urgently.
As always I have nothing but praise for your service. I will be back and am also spreading the word!
My plane's engine would not 'ignite' (the captain's wording!) on the runway at Gatwick. After three hours of engineering work this meant that I was going to miss my Dubai connection to Manila. I contacted the emergency number and spoke with Karina who was lovely and explained that nothing could be done at that stage, but she'd keep an eye out on any developments. She was very reassuring and later emailed to notify me that Emirates had put me on a later flight to Manila from Dubai. DialAFlight's emergency service is very impressive. I had a problem last year too and really appreciated the help I received.
I have used your agency for more than 12 years and found all your staff helpful and knowledgeable. Many thanks to Troy and Adam.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Great service…
Nicky made the whole process a breeze. Top class customer service.
Lee has been incredibly helpful and professional in organising my trip - best holiday ever!
Top job all round!
Very helpful
There was confusion over the itinerary but all was finally resolved by Justin
Poor service from Etihad airlines on 2 of 4 flights tarnished this trip. Still awaiting a response from Etihad
Everything worked out OK
I will never fly British Airways again. I got to check in at Singapore to come home and my seat was gone. I was placed on another flight with Singapore Airlines which actually was a better all round experience, so in the end it all worked out okay.....luckily. Everyone at the DialAFlight team were great.
Malaysian Airlines need to be more considerate towards transit passengers. No Malaysian personnel present at KL arrival gate on both outward & inbound journeys. Considering the distance involved between the terminals very poor customer care.
Excellent customer service
Can't fault the service - well done
As usual, everything arranged impeccably
Perfect trip - well planned and just as described.
Gino was excellent as always
Having a person to speak to and explain everything put my mind at ease. Great company to deal with.
Superb, just superb!
There are many beautiful, majestic tombs, from the Taj Mahal in Agra, to the Pantheon in Paris, to the Valley of the Kings in Luxor, Egypt. Then there's the tomb of Fredric J. Baur.
Mr Baur was the proud inventor of the Pringles can and his ashes are buried in one in the suburban cemetery of Springfield, Cincinnati, Ohio.
The Pringles mini-mausoleum of Mr Baur (1918-2008) tells you something about his home town.
It's a quirky, diverting place. It's also a brawny, historic, sometimes handsome, deeply American city of 2.2million friendly people. What's more, it's just become super-accessible thanks to a new direct British Airways route.
The first thing a traveller should learn is that the city is divided, physically, emotionally and politically, by the grand Ohio River. On the south you're actually in Kentucky, even if it feels like you're in a suburb.
In the early 19th century, this gulf twixt Ohio and Kentucky was huge, because Kentucky was a slave state and Ohio 'free'.
Slaves would sometimes flee across the river — a drama reimagined via impassioned murals on the southshore riverside by the prettily antique iron Roebling bridge. Check out the excellent Freedom Museum. Hugely sobering, seriously moving.
Otherwise, southside is great for sightseeing — and fun. It harbours some of Cincinnati's loveliest 'burbs, like Covington, where you'll find a refurbed Victorian pleasure zone.
Called Mainstrasse, in honour of the first impoverished German migrants, it is now chocka with beer gardens, restaurants, ice cream cafes, tattoo parlours and a bar — Cedar — that does the world's most satisfying Bloody Marys, which come complete with a king prawn garnish. You're meant to have them with brunch. Some might conclude they actually are brunch.
Southside is also where you'll find the best bourbon (for which Kentucky is famous, along with bluegrass and horses).
An example is the New Riff distillery. Take a tour, sit down for a tasting and finish by filling your own bottle of the good stuff.
Then retire to a great southside hotel, like the Covington (a restored 1900s department store) and have dinner at Bouquet, a block away with its succulent wagyu meatballs and pink-perfect Maple Farm duck.
Now it's time to head north, between the soaring stadiums that oversee the river like mighty fortresses: here are the homes of the famous Cincinnati Reds in baseball and the almost-as-famous Bengals for football.
If you want an authentic Cincinnati experience, buy a ticket for a game — the entire riverfront throbs with life, laughter and excellent craft lager (the city has 50 breweries) when the teams are in town.
Chunks of central Cincinnati are your standard American downtown, but there are still multiple gems. Head to Over-the-Rhine, another historic, boozy, gritty yet up-and-coming quarter named for German migrants. It's like Shoreditch meets boho Berlin with more hot dogs and some fine boutique hotels, such as Symphony, whose name denotes the grandiose music hall next door.
Not far away you'll find Findlay, a pretty, engaging, iron-roofed Victorian food market. This is a good place to try the famous, or infamous, Cincinnati chilli, which is spaghetti covered with chilli covered with cold shreds of cheddar with added cumin, vinegar, chocolate and perhaps several frankfurters. Go on, give it a go.
Where next? If you want, after your weekend in surprising Cincinnati, you could tour the rest of America — being so central, it's an ideal base for American road trips.
Alternatively, if you desire something eccentric yet entertaining, go to the American Sign Museum — a seven-buck Uber ride from downtown. It sounds boring but it's brilliant in a pure Americana-in-neon way. And it's unique, as befits the town that buried the Pringles guy in a Pringles tin.
First published in the Daily Mail - October 2023
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