Your calls always answered within 5 rings.
Very happy with the service, thank you
Great service, thank you!
Very grateful for your support
Always great service and options offered
I always know that I get the best advice on availability and cost from Dennis at DialAFlight - it is my ‘go to’ travel agent.
Always satisfied with service. Daniel knows exactly what is right for me and I appreciate the time he takes to help me through all the decisions. Wouldn't go anywhere else
Chloe always goes the extra mile - would always use them and wouldn’t hesitate recommending
I would be reluctant to recommend Jetstar. Although cheaper, it fell short in terms of comfort and service.
Yet again Edward kept us informed up until the day we left, phoning several times to enquire and confirm things. Well done
You are so much better to book with. We appreciated the personal attention, the care, the way we could phone with queries as they arose. We will certainly recommend and use your services again. It is a joy to speak to your staff at the end of the line!
I only use this company, and always get good results, keep up the good work.
Excellent communication by Jonathan Greaves
As usual. Fantastic holiday. Thank you Des for all your help and support arranging supporting and recommending this fabulous hotel.
Marshall Fenimore, you are so good and helpful I won’t go looking anywhere else for my trips. Thank you for helping me change my tickets when needed urgently.
As always I have nothing but praise for your service. I will be back and am also spreading the word!
My plane's engine would not 'ignite' (the captain's wording!) on the runway at Gatwick. After three hours of engineering work this meant that I was going to miss my Dubai connection to Manila. I contacted the emergency number and spoke with Karina who was lovely and explained that nothing could be done at that stage, but she'd keep an eye out on any developments. She was very reassuring and later emailed to notify me that Emirates had put me on a later flight to Manila from Dubai. DialAFlight's emergency service is very impressive. I had a problem last year too and really appreciated the help I received.
I have used your agency for more than 12 years and found all your staff helpful and knowledgeable. Many thanks to Troy and Adam.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Great service…
Nicky made the whole process a breeze. Top class customer service.
Lee has been incredibly helpful and professional in organising my trip - best holiday ever!
Top job all round!
Very helpful
There was confusion over the itinerary but all was finally resolved by Justin
Poor service from Etihad airlines on 2 of 4 flights tarnished this trip. Still awaiting a response from Etihad
Everything worked out OK
I will never fly British Airways again. I got to check in at Singapore to come home and my seat was gone. I was placed on another flight with Singapore Airlines which actually was a better all round experience, so in the end it all worked out okay.....luckily. Everyone at the DialAFlight team were great.
Malaysian Airlines need to be more considerate towards transit passengers. No Malaysian personnel present at KL arrival gate on both outward & inbound journeys. Considering the distance involved between the terminals very poor customer care.
Excellent customer service
Can't fault the service - well done
The Cosmopolitan in Las Vegas is – like many hotels in the city – labyrinthine. It really is simply gigantic, with 3,026 rooms and suites and a 100,000-square-foot casino. There are myriad elevators and seemingly never-ending corridors and getting lost is not difficult.
A HOME AWAY FROM HOME
However, I discovered that it’s still remarkably homely. Our room, a ‘terrace studio’, was spacious and comfortable, with two plush queen-size beds
The hustle and bustle of Sin City was quickly forgotten and I felt quite reluctant to leave the room. The luxurious bathroom and its deep bathtub also had a magnetic effect.
Along with the terrace it’s here that I spent most of my time. It boasts a panoramic view of the Strip and overlooks the famous Bellagio fountains. Utterly mesmerising.
The hotel has plenty of other features that ensnared me – the 14 dining spots, for example.
These include award-winning Jaleo, the first Vegas location of David Chang's Momofuku restaurants, Masterchef judge Christina Tosi's milk bar and foodie fave Eggslut, which serves up wholesome egg sandwiches despite the rather risqué name.
We tried out two other restaurants in the city during our stay. Beauty & Essex is one of Manhattan's trendiest – and like the original, chef Chris Santos's first foray outside New York is entered through a pawn shop, leading to a gilded space with a 1920s Gatsby vibe.
ESTIATORIO MILOS
The following evening, we headed to Estiatorio Milos. The Greek restaurant is known for serving the freshest seafood – and every morsel we tried was more-ish, yet seasoned simply with just olive oil, salt and pepper.
The restaurant's signature dish, the Milos Special, consists of delicious paper-thin zucchini and aubergine, fried and seasoned to crispy perfection. It's presented in a tower that is disassembled to reveal a serving of tzatziki.
WHERE TO DRINK
For drinks, the Chandelier is an Instagram-worthy bar spanning three stories and shrouded by a shimmering, beaded curtain of light.
We also called in at Rose.Rabbit. Lie, a modern supper club where we skipped the food and instead enjoyed cocktails and live entertainment.
Tucked away inside is The Study, which pays homage to the classic speakeasy and gives cocktail fanatics a more relaxing environment in which to unwind.
Then it was time to visit the hotel's exclusive nightclub - Marquee.
Entry is complimentary for hotel guests but it’s not for the faint of heart. You'll find some reprieve from the ear-splitting music and flashing lights outside by the pool.
The following day, we went back to Marquee to experience the Day Club - a raucous pool party that instantly reminded me of Spring Break shenanigans you'd see in a movie. If that's not your scene, don’t worry - it's not the only pool on offer.
BEYOND THE CASINO
The Boulevard Pool is the place to go to sunbathe in a social space while the Chelsea Pool offers more secluded havens.
And after a night and day at Marquee, I enjoyed a much-needed massage at the Sahra Spa. The signature treatment combines Thai, Swedish and Shiatsu techniques – and left me feeling invigorated.
Seeing the Strip from the air is definitely something to consider. We splashed out on Maverick Helicopters' most popular tour – the Wind Dancer. The flight took us on a thrilling ride over the city to one of the greatest natural wonders of the world – the Grand Canyon in Arizona.
I sat up front next to the friendly pilot, who pointed out incredible landmarks including Lake Mead and the Hoover Dam before we landed in the canyon. Once there we were treated to champagne and snacks.
On the journey back, we spotted incredible red rock formations and enjoyed an exhilarating flight over downtown Vegas and the Strip. Sadly, our thoroughly enjoyable weekend came to an end all too soon. We’d found so many ways to entertain ourselves at the Cosmo that that we didn’t even set foot in the Casino – so left with pockets not so light as they otherwise might have been!
First published in the Daily Mail - June 2018
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