Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
It was around 80 years ago that Margaret Mitchell, huddling next to a radiator for winter warmth in a chilly Atlanta apartment, wrote the final chapter of her one and only novel, Gone With The Wind.
Full of Civil War drama, passion and romance and set in the colourful southern state of Georgia, it was an instant best-seller and the subsequent Hollywood film became the biggest blockbuster of all time.
And if unlike Rhett Butler, the story's hero, you do 'give a damn' when choosing where to go in America for a perfect holiday, you would be well advised to experience the southern comfort of Georgia.
Amid the oaks and pines dripping with Spanish Moss, the antebellum (pre-Civil War) mansions, the beautiful beaches, and the historic cities lies a peach of a state where the hospitality is second to none.
Georgia has it all. From the sophistication of drop dead gorgeous Savannah to the Olympian edifices of downtown Atlanta, the sunny barrier islands, majestic homes that escaped the ravages of General Sherman and swathes of forests and cotton fields.
I arrived in Georgia from the south on Interstate 75. My first stop was the unassuming town of Thomasville, steeped in history and with a grand old quarter. I was soon chatting to friendly locals about everything from sport to politics over fried chicken, green tomatoes and grits.
The next day I drove east for two hours through fragrant Georgia pines, for a memorable stay on the most famous of the barrier islands, a playground for the rich and famous.
Jekyll Island has four magnificent golf courses, quirky restaurants serving fantastic seafood - and the Jekyll Island Club, where I stayed for two nights.
It's said the likes of the Rockefellers, Vanderbilts and J.P. Morgan used to fix the American economy over cigars and brandy here.
The place I most wanted to visit in Georgia was Savannah, that Grand Dame of southern cities, and after an hour on the freeway from Jekyll Island I was driving around the 21 historic squares in the city looking for my B&B accommodation, the quaint Azealea Inn and Gardens in the Victorian District.
Established in 1733, Savannah is the oldest city in Georgia and has one of the largest National Historic Landmark districts in the country. It's an eccentric place and beguiles with stunning architecture, Old World romance, culture and entertainment.
The best way to see it is to just stroll or take a tram around the squares, all in a fairly compact area between the Victorian District and Savannah River.
If you have read the book or seen the film Midnight in the Garden of Good and Evil you will enjoy a visit to the Mercer Williams House on Monterey Square - the scene of a real life murder - and if you want to get into the spirit of the story take a short trip out of town to the eerie Bonaventure Cemetery or nearby Tybee Island.
I spent two days in Savannah, but I could happily have stayed for two months. There's never a dull moment day or night, whether exploring the historic areas, taking a ghost tour by lamplight or enjoying the more brash entertainment along the buzzing riverside.
Musts include an ice cream at Leopolds and a complimentary glass of sherry on the rustic porch back at the Azealea Inn, as the setting sun forms rainbows over the fountains of Forsyth Park.
It's also worth driving over the border into neighbouring South Carolina to visit lovely Charleston, where the Painted Ladies (colourful Victorian villas) add to the feeling that you are back in a picturesque part of old England.
The road to Atlanta was calling, with a stop on the way at the lovely historic town of Madison. It's at the heart of Georgia's antebellum trail, with beautiful Gone With the Wind style homes that the locals are proud to show off. More grand houses and superb museums awaited at Milledgeville, where comedian Oliver Hardy grew up.
Yankee General Sherman burned Atlanta to the ground before his famous March to the Sea during the Civil War. But when the world of Scarlett O'Hara went up in flames it paved the way for a brand new shining city, with lots of green parks and the Olympic park built for the 1996 Games.
A tour of the giant CNN building is a mind-blowing must, the World of Coca Cola is a fun diversion, and a Gone With the Wind experience at the Margaret Mitchell house is eye-opening. The Underground is great for shopping and the views over the city from the top of amazing Stone Mountain, which you can access by cable-car or on foot, are quite something.
Georgia, sweet Georgia, you'll always be on my mind!
First published in March 2015
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