Your calls always answered within 5 rings.
Glen was extremely knowledgeable, helpful, efficient, professional and patient and made my first long haul trip for many years a lot easier and stress free. Can't recommend highly enough.
Matthew and his team always on hand to help with any queries and questions. Amazing service. I will definitely recommend you
Very pleased with your service and the people I spoke to.
Owen was amazing and kept us updated throughout the holiday. We will be definitely returning to you. Thank you for your support
Reggie kept us updated throughout. Brilliant, and the app was great as well
The options presented helped us plan a fabulous holiday.
Brilliant and so helpful
Really top notch customer service and in the middle of a war too! Thank you and will recommend DialAFlight. In fact, I have already been doing so!
Everything was fantastic we had an amazing time, thank you
Brilliant service especially when one of our flights was cancelled as we sat at gate for boarding - we were checking in to a new flight within 10 minutes of phoning DialAFlight. Thank you
We had a brilliant trip and will definitely be using DialAFlight again. Thanks to all your team.
Amy and Harry were exceptional, under present circumstances, in making the changes for our return journey from NZ to Gatwick
My flight was delayed and I missed a connecting service. The emergency out of hours team were phenomenal in reorganising flights for me and I am very grateful.
Everything worked perfectly thank you. Great communications, excellent app and superb service from Shelley.
Can’t thank your company enough for re-arranging another flight to New Zealand after closure of Dubai. All done efficiently with no worries to myself so appreciated.
Very pleased with our 'once in a lifetime' holiday. Everything worked perfectly and we were very pleased with the accommodation. We had to stay 2 extra nights n Melbourne due to the events in the Middle East and that was also sorted out very quickly. Well done to everyone involved
Thanks again, another great holiday.
Matthew was absolutely excellent and very professional in difficult times
Cathay Pacific was excellent and it was such a relief not to be flying via Dubai. Will be happy to use again.
Our flight from Sydney to Christchurch was delayed by an hour hence we missed the last shuttle at 3.15pm for transfer to Britz Rental cars which we were not notified and had to take a cab.
Paige and her colleague were fantastic. They very helpful, informative and very professional.
Hotel in Melbourne was below expectations and very disappointing
Fantastic arrangements with excellent back up throughout. So pleased we chose DialAFlight and for the support and advice from Tristan.
Whilst a mistake was missed on the original itinerary, the emergency hours phone line meant it was sorted smoothly with minimal stress. When we use DAF we know that everyone who picks up the phone will be responsive and helpful. We are long term customers
Ray was super helpful and always on hand. We had a 24 hour delay on our outgoing flight and DialAFlight worked hard to make sure we had seats on our connecting flight to Aukland. I highly recommend and would use them again.
Simply brilliant! Thank you so much. Lloyd was amazing - very helpful. Will definitely use and recommend you again
Perfect customer service. No problem too small. Polite, courteous, helpful and prompt. What more do you need?
Micky and team are amazing. Their insights and recommendations are invaluable. Equally for us this time getting stuck in the Middle East as a result of the war, their care, support and hard work were exemplary.
The trip was well designed and overall well executed. We had three instances where the DialAFlight itinerary was different to the local providers itinerary, which was less than ideal.
The holiday was lovely, just as advertised. We would definitely recommend your company to family and friends. When our flight home was cancelled you couldn't have been more helpful, keeping us up to date and always at the end of the telephone. Then finding us further accommodation and rebooking our flights home.
Sir Howard Arriving at our Thames B&B, we're told by the landlady that in the event of an earthquake, we should assemble at the cattle grid.
We're not in England's Thames Valley - this is the historic town of Thames, 90 minutes' drive south-east of Auckland on New Zealand's North Island.
SO MUCH TO SEE & DO
This country's spectacular, exotic beauty was forged by earthquakes and volcanoes over millions of years. The South Island looks and even sounds like the Scottish Highlands. Parts of the North Island resemble Jurassic Park.
It's no surprise that Kiwi filmmaker Peter Jackson used his native country as the backdrop for The Lord Of The Rings. About a third of New Zealand's four-and-a-half million people live in Auckland, with the rest spread over a country slightly bigger than the UK.
Our trip was part normal holiday and partly to follow the British Lions rugby tour.
Arriving in Christchurch, we found it still scarred by the tragic 2011 earthquake - a constant reminder of how this lovely land came into being.
Driving south to Dunedin - so Scottish we had haggis and whisky for breakfast - we spent a glorious day exploring the craggy Otago Peninsula. We saw rare royal albatrosses with wings like wind turbines crash-land on a cliff to feed fluffy chicks too fat to move; we watched baby-blue penguins waddle up the beach at dusk for a cuddle, honking amorously; and we nearly tripped over a snoozing sea lion on windswept Allans Beach.
SWEET REMINDERS
New Zealand's endless miles of neat wooden bungalows, with pretty Victorian ornamentation, white picket fences and soporific verandas, filled me with nostalgia for my childhood in a wooden bungalow by the River Thames near Windsor.
There are two sets of initials a visitor to New Zealand should know: the All Blacks rugby team are the ABs - and SBs are sauvignon blanc wines.
VINEYARD TOURS
The New Zealand SB boom is exemplified by the Woolshed Vineyard, which produces Mud House wines in the Marlborough region at the top of the South Island. The Woolshed ranch was once a sheep farm, but the sound of shearing has been replaced by that of SBs being swirled round the palate by brilliant young winemaker Cleighton Cornelius.
Mud House was sporting enough to sponsor the British Lions - another reason to buy its excellent wines, including sauvignon blanc and pinot noir. After sipping several, we took a ferry to the North Island, passing many hidden sandy coves glinting in the moonlight.
Next we headed north to Rotorua, New Zealand's unofficial Maori capital. The Maoris came to New Zealand some 500 years before Captain Cook landed here in 1769, but no one is sure where from. Guesses range from Hawaii to Indonesia.
Maori chiefs handed sover-eignty of New Zealand to Britain in the 1840 Treaty of Waitangi.
A WARM WELCOME
Some say that NZ has made a greater success of integrating two ethnic groups with starkly contrasting cultures than any other country.
A fun way to experience New Zealand's natural underfloor heating is at Hot Water Beach, on the Coromandel Peninsula. Dig a hole in the beach, let the cold waves dilute the boiling sand and you have your own bubble bath. But beware: get the mix wrong and you'll be scalded where it hurts.
A FUN FINALE
We ended our tour in Auckland, where we joined thousands of British rugby fans who swapped beer, banter and ballads with the locals in harbourside bars and restaurants.
We stayed in Auckland's Ponsonby district, a kind of mini-Notting Hill with yet more quaint bungalows. They make for a novel skyline, with skyscrapers and the ocean right behind them.
We twice bumped into ex-Irish and Lions rugby pin-up Brian O'Driscoll in Ponsonby as well as AB star Beauden Barrett - though a friend laughed off our celebrity sightings, saying: 'There are so few people in New Zealand, you soon get to meet them all!'
First published in the Mail on Sunday - October 2017
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