What 2049 customers think of DialAFlight customer service

Had a mixture of flights and connections for onward travel and everything went like clockwork there and back. So glad you were able to book me on an airbus for all the long hauls - so roomy and solid for someone who hates flying

Fantastic flights and great seats.

Great service. Even with a perceived problem while in Singapore I was sent a reassuring email from Andrew. Best travel agents I have ever used. Would not hesitate to use them again.

Excellent service from DialAFlight . Everything was perfect

The journey was very smooth and our pre-travel questions answered thoroughly and knowledgeably.

Thanks to Carter for putting this trip together for my son - he had a wonderful time

Everything went well.

First class service

The food on all flights was very poor. The seat space Gatwick to Doha was far too cramped so unlikely to fly with Qatar again

Your company helped me book tickets to NZ when I needed to leave in 24 hours for family reasons. Your efficiency and swiftness were very helpful.

Amazing service. Would definitely use DialAFlight again and recommend to family and friends. I was organising a flight for myself to go to New Zealand which I was very nervous about and decided to use DialAFlight. I am so glad I did as Tim made it all stress free.

Nicole and supporting staff have been brilliant in organising our trips. Many thanks, it makes life so much easier working with people who know what they are doing.

I had as good or better prices than I could get by searching myself which is what I usually do. Great communication. And although I had to change one of my bookings a simple email and everything was put in place for me. Takes out the stress for sure

Excellent service form start to finish, friends have already used them and received the same superb service

Anton at DialAFlight who I dealt with was super helpful, thank you so much. All went very smoothly and flights were excellent. Would recommend DialAFlight to all my family and friends.

Just returned from a trip around the world. Justin was very helpful is arranging and keeping me up to date with my flight, hotel and car rental bookings

Thanks so much for all your help. Will use you again

Very easy and will use next time. Brilliant

All good thanks

A big thank you for all the last minute changes and help for my sudden trip to New Zealand. Gratefully appreciated all your care and attention

Everything worked out extremely well for our long trip. Thanks for organising all of the flights so well.

Vinnie, we had a great trip thanks for all your help

We are repeat customers so can’t say better than that!

I travelled with a three month old baby, a teenager and two adults, and DialAFlight helped us at every stage. The app was very helpful and informative so thank you to Jacob and Leo. You guys certainly know what you're doing.

Using the app to remotely update my schedule and check-in was a great boon.

Thank Gerry for all he has done, I won't hesitate to book with you for next year!

Great service thank you, flights went really well.

Everything booked and arranged as requested. No problems. Great service. Thanks.

Useful 'out of hours' help following loss of Qantas flight due to AKL being fogbound.

DialAFlight were fine, British Airways were below par

Step into a scene from The Hobbit

A true Hobbiton adventure

On a true Lord Of The Rings Adventure, Alice Bianchi-Clark visits New Zealand's spectacular and enchanting Tongariro

The breathtaking Mount Ngauruhoe looms over a wilderness of desolation.

Offset against the cerulean sky, this active stratovolcano has a dark, conical shape and clouds bubbling around its blood-red crater like dry ice in a lab experiment. It's the sort of volcano my son Edward would draw.

Also known as a composite volcano, a stratovolcano is one built up by many layers of hardened lava, pumice stone and volcanic ash - and known for periodic explosive eruptions, with the lava flowing from it cooling and hardening before spreading far due to its high viscosity.

A hobbit house in Hobbiton, Waikato

Edward clambers on to the bus that will escort us to the start of our trek with a spring in his step. 'That's Mount Doom,' he says to the bus driver, just in case he didn't already know.
Edward has only just turned seven, but he has already watched Peter Jackson's The Lord Of The Rings trilogy and its prequel, The Hobbit. His bedtime reading is Tolkien's The Hobbit - illustrated but unabridged.

I suppose I shouldn't be surprised at his literary preferences, given that his father is both a movie buff and a voracious reader.

We are about to attempt the Tongariro Alpine Crossing in New Zealand's North Island. Apparently the best one-day hike in the country, it's a 12-mile adventure across the Tongariro National Park.

Hike to Ruapehu, an active stratovolcano

This is the setting for Mordor in the Lord Of The Rings trilogy, and Mount Ngauruhoe stars as Mount Doom, where Frodo, the hobbit entrusted as the ring-bearer, is tasked with destroying the ring.

The driver pulls Edward back by the hood of his waterproof. 'Hobbits aren't allowed on board,' he says, gruffly.

Edward gasps. 'I'm not a hobbit. I'm a child.' 'You know this isn't a child-friendly hike?' says the driver, concerned. This time, he's addressing us, not Edward. 'If it were easy-peasy-lemonsqueezy, it wouldn't be called Mordor,' pipes up Edward, before we can articulate an adequate reply.

I prefer glamorous heels to hiking boots any day of the week, so I harbour a secret wish that poor weather might mean the trek being called off. But I'm a little miffed to find that even a cyclone won't put daddy and Edward off visiting Mordor.

However, a delay while waiting for the weather to improve buys us time to explore the fascinating caves at Waitomo, where the luminous bottoms of glow worms create stellar constellations in the darkness. Also demanding our attention were the bubbling muds and jewel-coloured geothermal pools at Waiotapu as well as the bird sanctuaries inhabited by threatened species of fluffy, nocturnal kiwi birds in Otorohanga Kiwi House.

We cruised the Lake Taupo caldera (a caldera is a deep collapsed volcanic crater, which in this case has formed a lake) aboard a Romancing The Stone sailboat.

But a highlight for Edward, after a stay in a homely, picturesque farm, was a visit to Hobbiton, the film set of The Hobbit. He was totally at home among its undulating hills, enchanting vegetable patches, flowering gardens and quaint houses with hobbit-sized doors.

North Island is often skipped in favour of South Island, but it it needn't be. The Tongariro crossing averages eight hours and comprises steep, rope-assisted climbs to the 6,200ft summit.

It's not a trek for the faint-hearted, but the gritty volcanic landscapes, scorched crater ridges, gem-coloured sulphurous lakes and tussock grasslands merging into forests of mountain beech and kaikawaka are spectacular.

Never mind that I'll be stiff tomorrow. Even after the trek, Edward was still tingling with excitement and daddy was completely in his element.

'Even the hobbit made it?' says the driver, congratulating us at the end of our adventure.

Perhaps hobbits and children are not so dissimilar, after all.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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