Magnificent support once virus problems arose. Their concern, advice and support were so reassuring at a difficult and worrying time.
We cannot thank Kylie enough for her constant help with our travel arrangements over 20 years. This year with the Coronavirus stopping so many flights Kylie put herself out to make sure we returned home from NZ safely and on time
Lily provided us with an excellent service, ensuring our safe return home in very difficult circumstances and supporting us throughout our trip.
Wayne and Kelly were beyond helpful. My future custom is assured.
Your assistance in rescheduling our return to the UK in a timely fashion is very much appreciated.
Just want to thank everyone who helped us get home from New Zealand especially Russell who was fantastic and we cannot thank him enough
Would like to personally thank Jordan for his wonderful service during such a difficult time. Had he not tried so hard to get our urgent return flight from Auckland to Birmingham we would probably be stranded somewhere. Cannot thank him enough. We wish all the staff at DialAFlight all the best for the future.
Could not have had better service to get us home from New Zealand.
Excellent advice, support and guidance provided.
Great service in these troubled times. Gordon put my mind at rest as I was on the last flight out from Christchurch. When things return to normal I will certainly book any upcoming flights with you.
Many thanks to Lucie and Lloyd for their help in getting us home from NZ early during the Covid 19 outbreak.
Excellent, going above and beyond to get me home as flights and countries shut down due to virus issues.
Whenever I use DialAFlight I am relaxed with knowing as a company you deliver a good service. Thanks to Riley for keeping me up to date with my NZ trip.
Pretty sure it was about the last scheduled flight to leave, so very relieved. Thank you Robin and your team for all your help, particularly with my visa
Very helpful in difficult times
As ever, exceptional service
Really appreciated the personal contact.
Ted is an absolute hero. He dealt with my (twice) daily panic calls like an absolute pro, advising and guiding me with the utmost professionalism. I am so committed to DialAFlight for all of my longhaul flights due to this one man.
We are so grateful for the support John provided in rescheduling flights and cancellation of hotels .. in spite of the 12 hour time difference! We got home ahead of the closure of Dubai for which we are very grateful and certainly will recommend once again the value of your company in planning travel.
Excellent service even in difficult times
We were extraordinarily grateful to Jerry who provided outstanding assistance to us when our return flight was cancelled
You got us on the last flight home by the skin of our teeth - what more can l say other than thank you. Now we are in 14 days self isolation
Cannot speak highly enough of your company. Got us back from New Zealand recently without a hitch. Would definitely use in the future and recommend you to all our friends.
In the Coronavirus pandemic I spoke to Jasper who sorted out our flight from NZ to LHR via HKG within the hour and we flew home the following day.
Thanks for the excellent support from Amy. Despite the unexpected challenge of being abroad in very difficult circumstances it was like having a fairy godmother look after us. The piece of mind and advice she provided was greatly appreciated
Brian has been a star from our very first conversation. He found us a good business class deal and handled our questions patiently throughout. When everything blew up with the coronavirus, he sorted out an alternative route home for us and took the initiative to check it was going ahead. He helped us manage what was quite a stressful situation with calmness, kindness and professionalism. We consider him amongst the best travel consultants we have dealt with
Kieran was great as always, very helpful and the trip was a success
Kieran (and his colleagues in his absence) are always so helpful and proactive - I would never risk a long trip without his help. Thank you for making several holidays which could have been disastrous into simple solutions and pleasures. And always a friendly and personal service. I recommend you widely!
Thanks Troy, everything went like clockwork.
Jasper and his team were brilliant. Will definitely be contacting when considering our next trip.
The breathtaking Mount Ngauruhoe looms over a wilderness of desolation.
Offset against the cerulean sky, this active stratovolcano has a dark, conical shape and clouds bubbling around its blood-red crater like dry ice in a lab experiment. It's the sort of volcano my son Edward would draw.
Also known as a composite volcano, a stratovolcano is one built up by many layers of hardened lava, pumice stone and volcanic ash - and known for periodic explosive eruptions, with the lava flowing from it cooling and hardening before spreading far due to its high viscosity.
Edward clambers on to the bus that will escort us to the start of our trek with a spring in his step. 'That's Mount Doom,' he says to the bus driver, just in case he didn't already know.
Edward has only just turned seven, but he has already watched Peter Jackson's The Lord Of The Rings trilogy and its prequel, The Hobbit. His bedtime reading is Tolkien's The Hobbit - illustrated but unabridged.
I suppose I shouldn't be surprised at his literary preferences, given that his father is both a movie buff and a voracious reader.
We are about to attempt the Tongariro Alpine Crossing in New Zealand's North Island. Apparently the best one-day hike in the country, it's a 12-mile adventure across the Tongariro National Park.
This is the setting for Mordor in the Lord Of The Rings trilogy, and Mount Ngauruhoe stars as Mount Doom, where Frodo, the hobbit entrusted as the ring-bearer, is tasked with destroying the ring.
The driver pulls Edward back by the hood of his waterproof. 'Hobbits aren't allowed on board,' he says, gruffly.
Edward gasps. 'I'm not a hobbit. I'm a child.' 'You know this isn't a child-friendly hike?' says the driver, concerned. This time, he's addressing us, not Edward. 'If it were easy-peasy-lemonsqueezy, it wouldn't be called Mordor,' pipes up Edward, before we can articulate an adequate reply.
I prefer glamorous heels to hiking boots any day of the week, so I harbour a secret wish that poor weather might mean the trek being called off. But I'm a little miffed to find that even a cyclone won't put daddy and Edward off visiting Mordor.
However, a delay while waiting for the weather to improve buys us time to explore the fascinating caves at Waitomo, where the luminous bottoms of glow worms create stellar constellations in the darkness. Also demanding our attention were the bubbling muds and jewel-coloured geothermal pools at Waiotapu as well as the bird sanctuaries inhabited by threatened species of fluffy, nocturnal kiwi birds in Otorohanga Kiwi House.
We cruised the Lake Taupo caldera (a caldera is a deep collapsed volcanic crater, which in this case has formed a lake) aboard a Romancing The Stone sailboat.
But a highlight for Edward, after a stay in a homely, picturesque farm, was a visit to Hobbiton, the film set of The Hobbit. He was totally at home among its undulating hills, enchanting vegetable patches, flowering gardens and quaint houses with hobbit-sized doors.
North Island is often skipped in favour of South Island, but it it needn't be. The Tongariro crossing averages eight hours and comprises steep, rope-assisted climbs to the 6,200ft summit.
It's not a trek for the faint-hearted, but the gritty volcanic landscapes, scorched crater ridges, gem-coloured sulphurous lakes and tussock grasslands merging into forests of mountain beech and kaikawaka are spectacular.
Never mind that I'll be stiff tomorrow. Even after the trek, Edward was still tingling with excitement and daddy was completely in his element.
'Even the hobbit made it?' says the driver, congratulating us at the end of our adventure.
Perhaps hobbits and children are not so dissimilar, after all.
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