Very responsive. Great to speak to on the phone
We were very pleased with the excellent service provided by Joel and all the arrangements he made for us worked smoothly
We had a great time, lots of lovely views, wildlife and hotels. The only issues we had were out of the control of DialAFlight, such as British Airways promising to deliver luggage to Cusco but leaving it at Lima.
Always impressed by the service. Will continue to use for all my trips to Ecuador.
Unfailingly good service over the many yearsI I have used you
Many thanks to Ethan and Spencer
All worked out beautifully - no problems at all.
Well done - great trip!
Everything worked out just fine!
One of our connecting flights was cancelled, you informed us very quickly and we were able to resolve it with the airline at Heathrow before starting our outbound journey. If we'd found out later it would probably have resulted in losing a couple of days of our holiday. The hotel you sorted out in Quito was excellent (apart from the broken lift!)
Brooke and her team were always available when required.
Zoe is excellent
Usual excellent service!
Booking through you, we did a lot better than those who booked direct with Noble Caledonia
Great communication by your staff - always keeping me up to date with any changes, regardless of who brought them about. I will definitely use your business again.
Alway very helpful and friendly service. Takes the hassle out of online booking and always find competitive prices Thanks to the whole of the DialAFlight team
Always very pleased with the service. Have recommended DialAFlight and Gavin to several friends already. Thanks for making things easy!
Many thanks for organising a wonderful holiday!
Excellent customer services from the moment I called enquiring for flights to the customer service agent making sure everything was ready for the trip. Well done guys.
Pre booking child's meal an excellent choice. Avianca underated.
Always good service - never been disappointed. This is my fifth or sixth time I've used DialAFlight. It's so nice to speak to someone who can answer all your questions and know you can ring at any time for support from a pleasant and efficient team member.
Always good to speak to a real person when booking flights. Avianca are a really good airline - nice food.
We forgot to check In online for the return journey. Assumed we couldn't, only to find all 6 seats apart from 2 dotted all over the plane for flight from Bogota to London.
Don't use Iberia for long flights. It was very poor.
Gavin always understands exactly what I want, and delivers. Quick, no fuss, good price and the reassurance of actually talking to a real person! Recommended flights were excellent (Avianca) though some people may find the food limited - good quality, but not a great quantity. As I have a small appetite, this wasn't a problem for me. Otherwise, perfect.
Fantastic experience throughout. Thank you so much!
I was looked after very well by Sophie again.
Very helpful and efficient. Many thanks.
Great service. Thanks. Will recommend.
You did more than expected. There were difficulties booking and I could not do what I had hoped which was just as well because what was arranged for me was even better. Thank you team. I always recommend you
Ominous, moody, desolate.
These were the three words that sprang to mind when I touched down on the Galapagos islands after a flight from the Ecuadorian capital Quito. But on stepping out on to the scorched terrain, far from being desolate, I quickly found a myriad of wildlife waiting to greet me.
Dozens of crabs scuttled out from the rocks, giant pelicans swooped in all different directions, giant tortoises traversed the undulating greenery, while sea iguanas sat basking under the equator-fired sun.
I'd been in the Galapagos - some 600 miles from the mainland - less than an hour but it was long enough to see why Charles Darwin described the archipelago as being 'a little world within itself'. Never before have I witnessed such an abundance of wildlife.
I had joined nine other people on an excursion endorsed by famed naturalist Jane Goodall.
Some were drawn to the region after watching David Attenborough's series, while I had developed a fascination with the islands after receiving numerous recommendations from explorer-minded friends.
A LESSON IN HISTORY
Throughout our nine-day trip - which would take us to three of the 18 major islands - we were accompanied by naturalist Alex Arregui, who grew up on the islands.
He revealed how much the islands had changed and how the area had become easier to navigate, with speedier boat services connecting the islands.
Catering to this influx there is Wi-Fi across many of the islands, allowing visitors to Instagram to their heart's content, and there is even a sushi restaurant on the busy island of Santa Cruz, inhabited by 12,000 people. But the Galapagos still retains something extremely special.
On the island of Santa Cruz, we spent the first day visiting the Charles Darwin Centre, which has a turtle breeding programme. Walking back we came across the port-side fish market with giant sea lions pestering fishmongers for off-cuts. Giant pelicans also waited in the wings.
The food was delicious and homely but don't expect five-star cuisine. Some of the tastier treats included fresh coconuts and succulent roast chicken.
On Santa Cruz we stayed in an extremely comfortable hotel, with fantastic views over the harbour with the water glistening in the pink sunsets.
After a night in the small town we embarked on a two-hour boat ride to the more remote - and mysterious - island of Floreana. As we chased the dying sun a pod of bottlenose dolphins danced before us - at one point I spotted seven in the water, with one leaping into the air and performing a balletic twirl.
Floreana has just 150 inhabitants. The 32 children attend a tiny school just yards from the black sand beach.
On Floreana I had one of my most memorable wildlife encounters - swimming with sea turtles and a speedy penguin!
Making our way along a path made of lumps of lava rock, Alex took us to a sheltered cove where the snorkelling was amazing. Dozens of stingrays lurked on the white sandbeds, while sea turtles glided by. My finger constantly clicked my GoPro as things popped up left, right and centre.
Venturing into the cloud-covered hills we visited a giant tortoise sanctuary to watch the incredible creatures lumber through the undergrowth, craning their wrinkled heads in search of food. The word Galapagos is said to come from the Spanish for saddle, because the first settlers thought the giant tortoises looked like crawling saddles.
WHAT TO EXPECT
The history of the Galapagos is fascinating - tales of pirates, love affairs and, of course, Darwin's nature discoveries.
Next was another two hour boat journey, to Isabela. She admitted that island life takes a bit of getting used to and you 'definitely have to be comfortable with your own company'.
This island is brimming with sea lions, the air punctuated with the sound of them grunting and splashing around.
In the words of Darwin 'the natural history of these islands is eminently curious, and well deserves attention' but let's hope that this attention doesn't get out of control.