Your calls always answered within 5 rings.
Reggie was amazing from start to finish
Bobby was first class
Extremely professional and responsive service
Ellie and Liam were both excellent in their handling of our bookings and the various complications. I also really appreciate the fact that someone answers the phone whenever you call!
Excellent service from the team and Steve Merrels. I’ve been using DialAFlight for years and have never ever been disappointed! Great communication, good prices, and stress free travel! If you haven’t used them please do. It’s worth it.
Fabulous again Gordon.
You can definitely only visit India with a guided tour, madness to try it yourself
It would be useful to warn people trying to get into Delhi airport for check in, that you don’t need a boarding card, but proof of your flight details is essential. It was very chaotic and if you were short of time, very stressful.
DialAFlight have been brilliant (Ellie and Lewis) from the first time I contacted them. They continued to provide support during the trip which was very helpful and their contacts in India were also excellent. I would definitely recommend them
Excellent service again. I wouldn't even think of contacting anyone else to book flights and other services. You see people stressed at the airport regarding who they used - I know this will never happen to us!
Delighted with the service and attention to my requests. I would particularly like to thank Ray Taylor for his assistance.
I would definitely use DialAFlight again and recommend to family and friends. Tony and Eve were so very helpful and informative, supporting with flight bookings with patience and expertise.
Great trip made easy
Smooth as silk, thank you
Rob and Stevie were particularly helpful. When I telephoned DialAFlight the phone was always answered promptly.
Holiday was totally seamless. Quality of the transfers, tours and hotels were to an exceptional standard. Big thanks to Gavin for making this an amazing holiday, we’ll definitely be looking to book again!
It’s a simple, straightforward way to book flights. Finn has been brilliant over the years, sorting out flights and hotels where needed. The app keeps you updated and is simple to use.
Everything went perfectly. Our tailormade trip to India with your partner SITA was excellent. Great hotels, excellent in-country guides, wonderful driver and all round attention to detail. A special shout out to Tammy Church and her team.
I get excellent service with DialAFlight. Alfie and Edward do their upmost to help
Jordan and Jensen are wonderful and the trip was very special as a result of their support. Thank you too to Tamarind your agents in India whose arrangements and staff were superb
I am always pleased with the support I get from DialAFlight - the only issue I had on this occasion relates to Air India, who changed the flight times at a very late stage, causing difficulties with rearranging the other plans we had made at the end of the trip.
For more than 20 years DialAFlight have consistently excelled in the service they have provided me. If you want a service that exceeds expectations as standard, look no further.
The assistance in booking and changing flights due to a visa issue was absolutely excellent. Edward Scudder provided an incredible service. My starting point for any holiday/flight bookings will always be DialAFlight.
Trip to India exceeded my expectations! Thank you for recommending Exodus Travel
Second flight cancelled due to technical issue with plane but nothing to do with DialAFlight
Problems at the Pullman on 9th October night, drilling in conference room above my room at 1am! Had to keep calling reception
All of your arrangements were excellent - as they have been on past occasions. Your provider let you down in one respect when, on the first game drive the vehicle provided was obviously in need of attention (or scrapping) and on the second game drive the appointed uniformed guide was of very poor standard or ability.
Riley Ransom is first class, our go-to travel booker and a great ambassador for DialAFlight. One to emulate across your employee spectrum. Long may he continue to remain our point of contact.
Damian always caters for our flights and holidays as we need excellent service
Our holiday overall was absolutely amazing, and special thanks to Tamarind Global for their outstanding service during an unexpected travel hiccup. It’s rare to see such commitment to customer care, and for that, I’m very grateful.
Some of us simply can't do a whole English winter any more. For me, there is the added business every December and early January of being on the panto treadmill, three shows a day, in Guildford.
What's more, this year, the Grim Reaper had been scything like Poldark through my address book. I needed a break. I needed sun. Then someone suggested Goa is a goer. 'Goa?' said our son. 'Isn't that where you take stimulants and rave?' Well, excuse me if I rave.
THE LEELA HOTEL
The Leela Hotel is wonderful - despite the fact that Putin visits. Sir Mark Tully, the BBC's voice of India, stays, as does Sonia Gandhi, who arrived shortly after we left.
My wife Kate and I flew there non-stop and then had an easy 75-minute transfer.
Many of our fellow passengers were heading for package hotels up the coast, rather than sweeping into The Leela's discreet gates at the end of the peninsula.
A BIT OF BACKGROUND
The Leela was built 26 years ago and has benefited from less strict planning controls than exist now. It was able to secure a private beach then, not possible now, so that means it can put as many sun loungers on the sand as it wants.
Hotels now, fronting public beaches, can park no more than a dozen loungers. But for Leela guests, there are more than enough loungers for everyone.
Croquet is the only nod to the Raj, but the guests nevertheless are 50 per cent English: you can tell by their Boden linen. An elderly lady archaeologist from Pimlico, an accountant from Bromley, a yoga teacher from Hampstead. All regulars for decades. 'What makes this place,' they chorus, 'is the staff.' The astonishing ratio is 3.5 staff to each guest, lifting your finger before you're even aware that it needs lifting.
Of the rest? Russians (in bling), Euro-randoms (Italians leading the charge) and wealthy Indians. Their children are perfect: well-behaved and virtually invisible.
AT THE BEACH
The beach is perfect, too – no lacerating coral, the breeze cooling without sandblasting. At sunrise, there are dolphins. Sea eagles frame themselves beautifully between palm trees.
Sandpipers dart. Beach guards keep hawkers away. At night, you watch the lamps on the fishing boats and owlets hunting.
The huge rooms are scattered around 75 acres, overlooking lagoons where pink lilies bloom.
There are private villas, too, within the – yet more exclusive – Club, for Bollywood stars and Mr Putin. Silent buggies convey the elderly from joy to joy.
Conferences are discreetly arranged, wedding pavilions erected and down by morning. Indian ceremonies are welcoming and their tribute bands do a creditable Radio Ga Ga.
We attended not one, but two, Punjabi weddings of radiant couples we had never seen before, nor shall again, but may blessings rain upon them. My meditation class was too singsong to be intelligible, but the four-year-old Indian boy in front of me had it sussed. The gym is so deserted that the trainers are truly personal. In the top-flight spa, Kate had a magnificent holistic massage, with oils, bells and probably whistles.
CULINARY DELIGHTS
All You Can Eat was never like this. Thyme-scented lentil soup with roasted walnuts? Goan kingfish? A bewildering vegetarian menu, creamy dhals, dhingri palak? Desserts? How about rabri (cardamom condensed milk) and dates in soft, white fudge?
Trips to the Goan capital Panaji with your own driver are astonishingly inexpensive and you can shop there for textiles, paper and incense.
Ten miles on and Old Goa, with its Portugese churches, is unmissable. 'Another day in Paradise,' says the daily Leela newsletter. Nonsense. Paradise can't compete with this. Paradise won't have so many staff.
First published in the Mail Online - July 2018
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