Your calls always answered within 5 rings.
Nicholas Brew has been on top of things all the way through.
Very helpful and informative regarding flight information.
Finley was excellent! Responsive and helpful from booking right through to when we were away and I requested some assistance. Top class service and will definitely use again..
Brilliant service
We wouldn't hesitate to book with DialAFlight again. The pre holiday advice regarding visas was spot on. Our flight was suddenly cancelled at 11:30pm at night and the after hours support was outstanding. They rebooked us and dealt with all hotel and transfer communications. Really pleased we chose this company
It was amazing and a very smooth trip. Thank you Elizabeth for helping us to find the right flights and for pre booking our seats - it was greatly appreciated. Already excited about booking our next trip with you.
Brilliant company - definitely will use again
Kieron has been superb. DialAFlight have always been efficient, professional and a pleasure to deal with
Always so helpful. Great service
Excellent trip as always
Excellent service and care.
Special Assistance at LGW was dire. Not your fault but you should know.
Very, very helpful
All went very smoothly
Ongoing updates and communication from Ray Taylor at Dial AFlight from point of booking for our India Tour was good and he was very patient with my numerous anxious queries. Easy to get hold of and will always return calls.
We weren't prepared for changing terminals at Mumbai on the way out. It wasn't easy to find out what to do. It would be helpful to have more advice about tipping EVERYONE, especially the guides.
Thanks to Orlando, another great job
The plane from Bahrain was 18 hours late. I would never have known what to do but Connie sorted alternative flights. I will highly recommend her to friends and will be booking my next trip with Connie
Every part of our trip went as planned, we couldn’t have asked for a better experience. Massive thank you to Brody and the team for a perfectly smooth trip. Will be 100% booking with you again and recommending friends.
Vinnie's care at the time of booking, prior to leaving and on this occasion dealing with the Heathrow closure, was fantastic.
Danny Perez was brilliant, quick and efficient with a friendly ‘can do’ attitude. I love DialAFlight because they pick up the phone! A rare occurrence these days.
Online check-in with Indigo was hopeless. They didn’t send necessary information until very late and then it didn’t work.
Very happy with the service given by Sam
Joey's insights always helpful added bonus!
Excellent service as always. I have used DialAFlight for at least 15 years .. smooth easy bookings .. any problems have been dealt with professionally and with sympathy. Highly recommended!
Excellent service. Friendly and efficient.
I had trouble checking in for my outward flight and staff at DialAflight did it for me. Philippa also did the check in for my return flight which was very reassuring
Madness not to book flights with DialAFlight. Wonderful service.
As always Gino delivers. A pleasure dealing with him
Booked Golden Triangle Tour with extension in Goa with Donovan. It was a fantastic experience for 4 of us, private tours were perfect, all guides booked through Tamarind in India were professional and hotels were gorgeous! Loved every minute of it!
Some of us simply can't do a whole English winter any more. For me, there is the added business every December and early January of being on the panto treadmill, three shows a day, in Guildford.
What's more, this year, the Grim Reaper had been scything like Poldark through my address book. I needed a break. I needed sun. Then someone suggested Goa is a goer. 'Goa?' said our son. 'Isn't that where you take stimulants and rave?' Well, excuse me if I rave.
THE LEELA HOTEL
The Leela Hotel is wonderful - despite the fact that Putin visits. Sir Mark Tully, the BBC's voice of India, stays, as does Sonia Gandhi, who arrived shortly after we left.
My wife Kate and I flew there non-stop and then had an easy 75-minute transfer.
Many of our fellow passengers were heading for package hotels up the coast, rather than sweeping into The Leela's discreet gates at the end of the peninsula.
A BIT OF BACKGROUND
The Leela was built 26 years ago and has benefited from less strict planning controls than exist now. It was able to secure a private beach then, not possible now, so that means it can put as many sun loungers on the sand as it wants.
Hotels now, fronting public beaches, can park no more than a dozen loungers. But for Leela guests, there are more than enough loungers for everyone.
Croquet is the only nod to the Raj, but the guests nevertheless are 50 per cent English: you can tell by their Boden linen. An elderly lady archaeologist from Pimlico, an accountant from Bromley, a yoga teacher from Hampstead. All regulars for decades. 'What makes this place,' they chorus, 'is the staff.' The astonishing ratio is 3.5 staff to each guest, lifting your finger before you're even aware that it needs lifting.
Of the rest? Russians (in bling), Euro-randoms (Italians leading the charge) and wealthy Indians. Their children are perfect: well-behaved and virtually invisible.
AT THE BEACH
The beach is perfect, too – no lacerating coral, the breeze cooling without sandblasting. At sunrise, there are dolphins. Sea eagles frame themselves beautifully between palm trees.
Sandpipers dart. Beach guards keep hawkers away. At night, you watch the lamps on the fishing boats and owlets hunting.
The huge rooms are scattered around 75 acres, overlooking lagoons where pink lilies bloom.
There are private villas, too, within the – yet more exclusive – Club, for Bollywood stars and Mr Putin. Silent buggies convey the elderly from joy to joy.
Conferences are discreetly arranged, wedding pavilions erected and down by morning. Indian ceremonies are welcoming and their tribute bands do a creditable Radio Ga Ga.
We attended not one, but two, Punjabi weddings of radiant couples we had never seen before, nor shall again, but may blessings rain upon them. My meditation class was too singsong to be intelligible, but the four-year-old Indian boy in front of me had it sussed. The gym is so deserted that the trainers are truly personal. In the top-flight spa, Kate had a magnificent holistic massage, with oils, bells and probably whistles.
CULINARY DELIGHTS
All You Can Eat was never like this. Thyme-scented lentil soup with roasted walnuts? Goan kingfish? A bewildering vegetarian menu, creamy dhals, dhingri palak? Desserts? How about rabri (cardamom condensed milk) and dates in soft, white fudge?
Trips to the Goan capital Panaji with your own driver are astonishingly inexpensive and you can shop there for textiles, paper and incense.
Ten miles on and Old Goa, with its Portugese churches, is unmissable. 'Another day in Paradise,' says the daily Leela newsletter. Nonsense. Paradise can't compete with this. Paradise won't have so many staff.
First published in the Mail Online - July 2018
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