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You should consider removing The Chalcedony Hotel Hanoi from your recommended accommodation. It needs a complete refurbishment top to bottom
Been using DialAFlight for at least 20 years. Amazing service always. I’ve had great deals, with convenient flights. Also good advice and would highly recommend them. Honestly very worth it.
Everything worked perfectly - your representatives in India, Tamarind Global were outstanding. They looked after us extremely well, "held our hand" at every airport, hotel, railway station and ensured we found the right platform, train seat and guided us through airport customs and security!
Worth warning customers that Virgin is not what it was. The configuration and design of my seat was insane, the communal area at the back of the Upper Class section is no longer a festival of treats, instead drab and dull, offering only the likes of crisps and unripe pears. This is not to deny that Virgin was still best choice for my particular trip.
Wonderful organisation - efficient and very helpful. We mostly deal with Jenson who is superb but in his absence the other staff are also extremely helpful.
Amazing choice of hotels for our special trip. Great communication and planning led to a stress free trip.
Lauren was extremely helpful when we needed to book new flights. She found the best alternative option for us, gave us all the right information and made what we thought would be a tricky situation, far more manageable. We will definitely use your service in future
The local agents were brilliant and having DialAFlight on 24/7 access was reassuring. Excellent all round.
Kitty and Jeff were helpful and will use again
More information on the itinerary ...
Roger is always super helpful
Times and seats totally changed
Thanks for all your help when I was returning from North Goa after being stranded for 3 wks. Tony was so helpful and arrranged a hotel overnight and a flight for a lot less than people were paying to travel back. Really helpful team who get things sorted out really professionally
Robert is excellent. His customer service provides warmth, help and reassurance. I have been buying tickets via Robert for many years
All very good, thank you.
Thanks to Tristan for another great trip. And special thanks to Austin who, on what must have been a very stressful Sunday, rebooked at short notice our flights because of the war in the middle East.
Yet again I am so glad that I chose DialAFlight. The situation in Kerala was fraught as anyone travelling home via Middle East were faced with flight cancellations due to the war with Iran. I was one of the only people who had a travel agent to actually talk with and I took the amended flight I was offered.
Charlie was extremely helpful, met all my requirements and even helped me with a check in issue that I had for my return journey
We have used Deborah on several occasions and recommended her to several family and friends who have used her to help them with their holidays which have been very successful.
Deborah was brilliant. We wanted to cancel our Emirates flights because we didn't want to go through Dubai. She quickly got us a full refund and sorted out our internal flights which also needed changing. In addition she arranged our transfers to and from our new hotel at a much better price than offered by the hotel. It was first class service from DialAFlight
A great holiday - thank you Deborah for your hard work
Cody Phillips listens, suggests and looks after every booking we make. He ensures we are fully appraised of flight changes too! We have always found there is no nonsense or delays in requests…
From leaving home for India, to returning, our journey was seamless. Everything was perfect and, given that we flew with Emirates and the war broke out in the middle of our holiday, that is an astounding achievement. Thank you Jack Sulliman.
Gino delivers every year. He is extremely professional and goes out of his way to help. Many thanks
Always excellent service, but this time Austin was amazing and calm in organising my repatriation from the Middle East, after three flights were cancelled. Huge thanks
Great trip, well looked after by company in India. Couple of minor suggestions for future customers of yours but as usual Karl did a great job.
Zoe is very helpful, friendly, pleasant and ready to help and advise you.
All aspects of our booking and follow up was excellent.
Great help and good service, as usual. Thanks Ivor
Brilliant supportive service during the issues in the Middle East. The team at DialAflight worked incredibly hard to get us home and were in regular contact throughout. Thank you all so much for your help - think we'd still be in India without you!
Some of us simply can't do a whole English winter any more. For me, there is the added business every December and early January of being on the panto treadmill, three shows a day, in Guildford.
What's more, this year, the Grim Reaper had been scything like Poldark through my address book. I needed a break. I needed sun. Then someone suggested Goa is a goer. 'Goa?' said our son. 'Isn't that where you take stimulants and rave?' Well, excuse me if I rave.
THE LEELA HOTEL
The Leela Hotel is wonderful - despite the fact that Putin visits. Sir Mark Tully, the BBC's voice of India, stays, as does Sonia Gandhi, who arrived shortly after we left.
My wife Kate and I flew there non-stop and then had an easy 75-minute transfer.
Many of our fellow passengers were heading for package hotels up the coast, rather than sweeping into The Leela's discreet gates at the end of the peninsula.
A BIT OF BACKGROUND
The Leela was built 26 years ago and has benefited from less strict planning controls than exist now. It was able to secure a private beach then, not possible now, so that means it can put as many sun loungers on the sand as it wants.
Hotels now, fronting public beaches, can park no more than a dozen loungers. But for Leela guests, there are more than enough loungers for everyone.
Croquet is the only nod to the Raj, but the guests nevertheless are 50 per cent English: you can tell by their Boden linen. An elderly lady archaeologist from Pimlico, an accountant from Bromley, a yoga teacher from Hampstead. All regulars for decades. 'What makes this place,' they chorus, 'is the staff.' The astonishing ratio is 3.5 staff to each guest, lifting your finger before you're even aware that it needs lifting.
Of the rest? Russians (in bling), Euro-randoms (Italians leading the charge) and wealthy Indians. Their children are perfect: well-behaved and virtually invisible.
AT THE BEACH
The beach is perfect, too – no lacerating coral, the breeze cooling without sandblasting. At sunrise, there are dolphins. Sea eagles frame themselves beautifully between palm trees.
Sandpipers dart. Beach guards keep hawkers away. At night, you watch the lamps on the fishing boats and owlets hunting.
The huge rooms are scattered around 75 acres, overlooking lagoons where pink lilies bloom.
There are private villas, too, within the – yet more exclusive – Club, for Bollywood stars and Mr Putin. Silent buggies convey the elderly from joy to joy.
Conferences are discreetly arranged, wedding pavilions erected and down by morning. Indian ceremonies are welcoming and their tribute bands do a creditable Radio Ga Ga.
We attended not one, but two, Punjabi weddings of radiant couples we had never seen before, nor shall again, but may blessings rain upon them. My meditation class was too singsong to be intelligible, but the four-year-old Indian boy in front of me had it sussed. The gym is so deserted that the trainers are truly personal. In the top-flight spa, Kate had a magnificent holistic massage, with oils, bells and probably whistles.
CULINARY DELIGHTS
All You Can Eat was never like this. Thyme-scented lentil soup with roasted walnuts? Goan kingfish? A bewildering vegetarian menu, creamy dhals, dhingri palak? Desserts? How about rabri (cardamom condensed milk) and dates in soft, white fudge?
Trips to the Goan capital Panaji with your own driver are astonishingly inexpensive and you can shop there for textiles, paper and incense.
Ten miles on and Old Goa, with its Portugese churches, is unmissable. 'Another day in Paradise,' says the daily Leela newsletter. Nonsense. Paradise can't compete with this. Paradise won't have so many staff.
First published in the Mail Online - July 2018
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