Your calls always answered within 5 rings.
There was always someone available to answer any questions.
Mark Cushway looked after my needs perfectly
Our return flight was cancelled by Virgin however they booked us on the next day's flight with BA and will compensate with another holiday
My only comment is how inferior BA are to other airlines on these routes. However I suspect they were chosen as they are the only airline flying direct to Hyderabad. A great service overall by Owen and his team
Always prompt to respond and very helpful
Absolutely fantastic service as always
It’s not your fault, but my wife wanted to go directly so had to use Air India. Don’t ever recommend Air India to anyone, my worst experience ever. But I blame my wife for the biggest mistake I ever made!
Great service as always.
Superb as ever but shocked at the lowering of Emirates' standards of service since last used. As with current BA, would now look elsewhere
One of the best holidays we’ve had.
Always looked after by Stacey Rayner and her team.
So helpful - excellent service
Great service, as ever!
Never failed me yet
Our flights went well and there weren’t any problems
Everything worked out perfectly and I would like to thank Ralph and the team for a perfectly organised trip
Very helpful. Thank you
Declan McClean is incredibly helpful and knowledgeable. I would definitely recommend him.
Roger was proactive and helpful every step of the way and when we did face problems he fixed them
Seymour has been fantastic and would not hesitate to use again
Thank you to Dominic and his team for always being so patient and helpful. Always reassuring to have someone to actually speak to and never feel a nuisance.
We would definitely use DialAFlight again. Christian was very professional and nothing was too much trouble for him. He answered any queries we had and we felt confident dealing with him
Excellent service from booking to departure.
Excellent communication - won’t hesitate to use you again
Gavin is great - on the ball and gets us good deals and makes sure it all works.
Donovan a superb agent, responsive and efficient
DialAFlight created a once-in-a-lifetime trip to India for us. The trip was outstanding - perfectly judged, memorable and exciting. But more than that their service is what made our trip so incredible. There was always someone on hand (in particular Olivia) throughout the development and booking process. The local supplier was exemplary. Nothing was too much trouble and when we experienced a challenge they were quick and efficient in dealing with it. Would we recommend DialAFlight and Olivia? Yes we would. We already have.
Timing of our flights were brilliant
It’s been 7 years since we last used DialAFiight (health reasons). The team are just as friendly, professional and courteous as always. Their promise is to answer the phone within 5 seconds and they do. A courtesy call just before intended departure is always welcome.
We would recommend friends to DialAFlight but please avoid Delhi airport for transit and particularly if it involves terminal change from 3 to 1. Also avoid Virgin Atlantic upper class. I upgraded but the service wasn’t as promised and neither was the food. I was served the same menu as for premium.
The most famous of Portugal's Atlantic islands, Madeira is a gardener's heaven. Perched on windowsills or on steps up to the doors of even the tiniest houses, flowers are a constant welcome to visitors.
The semi-tropical climate means you are as likely to see an African flame tree, a jacaranda or a popcorn bush as a lupin or hollyhock. I was guided by landscape architect Dr Gerald Luckhurst, author of The Gardens Of Madeira.
Here is his pick of the bunch…
Belmond Reid's Palace Hotel
This is Madeira's most iconic landmark and Gerald helped design its peaceful and soothing gardens. Paved with pebbles, the terraced garden was the vision of hotel founder William Reid.
'I used to think cacti and succulents were something small boys collected – but since working in this climate, I have realised what beautiful forms they have,' says Gerald, showing me a crown of thorns set off by towering agapanthus.
Quinta da Boa Vista
High above red tiled roofs, a green door in a crumbly wall transports us into Madeira's orchid farm.
Originally a vegetable and then a flower farm, Boa Vista is run by Patrick Garton, whose late father, Group Captain Cecil Garton OBE, was British Consul in Madeira and founded the orchid garden in the Sixties.
Long staircases with Spanish moss and steep paths flanked by hibiscus lead to glasshouses, where rare orchids bloom.
Behind tall, iron gates in a faded ochre wall lies a handsome old mansion, a late 19th-century cream house with dark-green shutters – today home to a natural history museum.
The garden is divided into five parts and is known for its formal mosaiculture, or carpet bedding, an ornate purple and green patchwork with views over the city of Funchal.
Monte Palace Tropical Garden
This lofty garden is reached by cable car. It plummets from a Gothic structure housing African sculpture and an impressive gem and mineral collection. Archways, rails, bridges and pagodas are a vibrant Chinese red, accentuating the lush green around them. Waterfalls tumble into pools and lakes.
These best represent Madeira's flamboyant soul. They are mainly the work of the Blandy family, who bought the estate in 1885 from the Count of Carvahal.
They were neglected until the Eighties, when Mildred Blandy's Swedish daughter-in-law Christina re-invigorated them. 'Christina likes serendipity, rather than colour plans,' explains Gerald as we walk amid jasmine, calendula, birds of paradise, azaleas, camellias, pansies, dahlias, foxgloves and roses.
First published in the Daily Mail - October 2016
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