Your calls always answered within 5 rings.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
The Bay of Naples and the Amalfi Coast conjure up romantic imagery - panoramic drama, glittering beauty and film-star chic. Jude Law, Gwyneth Paltrow and Matt Damon louchely draped around the crumbling stucco and cobalt waters of Procida and Ischia in The Talented Mr Ripley.
A digital, bus-riding Audrey Hepburn unwrapping her chocolate bar in the picturesque village of Atrani. The Mediterranean backdrop to Sixties paparazzi shots of Richard Burton and Liz Taylor.
It was this sort of thing I had in mind when I suggested we should honeymoon there. A bit of class, a dash of romance and some good restaurants – the perfect destination, we surmised. Well, it pretty much was.
HIGH-END HOTEL
Our first stop was the little town of Ravello, where we arrived well into the evening after an hour’s drive from Naples airport. The entrance, on a narrow street off a tiny piazza high up in the old town, which rambles along a lofty ridge above the Amalfi Coast, is discreet and easily missed.
There are just 43 rooms at Palazzo Avino. The upper landings of the central atrium are balustraded by slender marble columns, which together with the floor’s tilework and white plaster walls give it a Moorish-Andalucian feel.
Rooms are decorated with classic tastes and understated opulence: white paintwork, green and gold furnishing, wooden fixtures and a clean, cool and airy feel. Ours had a honeymoon present – a bottle of sparkling wine on ice.
But we had to leave the bubbles in the bucket to catch last orders at the family-run Cumpa' Cosimo restaurant in the town.
The palazzo - mostly 18th century but with some parts dating back to the 12th - is not the only high-end hotel on this stretch of coast, but it must rank as one of the finest and most spectacularly set.
Wisteria-bound terraces spill down the hillside, housing pool, spa, restaurants and bars that look out over the Med and south-eastwards past Maiori to the Gulf of Salerno.
DINING IN STYLE
The loftiest vista is from the rooftop terrace where late in the afternoon our bottle of fizz, freshly chilled, is sent up as a sundowner
One of the two restaurants is the renowned, two-Michelin starred Rossellini’s where executive chef Michele Deleo creates tasting menus that emphasise the catches of local fishermen. Highlights include an exquisite codfish tartare and a larded diamond fish with clam foam.
Together with a Costa D’Amalfi Tramonti white, attended by staff exuding professionalism and charm, it's hard to think of a more exceptional restaurant experience.
The hotel even has a beach. A fifteen-minute shuttle bus away is the Clubhouse by the Sea, where guests can lounge all day at a series of waterside sunbathing areas.
Ravello is certainly the coolest option to stay in both senses of the word. If you want to be down by the sea, Atrani is a laid-back option. There are peaceful hotels all along the coast, including Hotel Villa San Michele and Sant'Agata sui Due Golfi, atop the Sorrentine Peninsula, from where you can see the Amalfi Coast in one direction and the Bay of Naples and Vesuvius in the other.
For restaurant choices, there are many great value possibilities. There's an exceptional fixed menu at Hotel Villa San Michele. Other good choices include Ristorante Savo in Atrani and Taverna degli Apostoli next to the Duomo in Amalfi.
ADVENTURE FOR TWO
We’d read about the Path of the Gods and decided it had to be done. The trail starts at Bomerano, high in the hills above Amalfi, and progresses south-westwards for about five miles, before finishing high above Positano.
You are rewarded with a bird’s-eye look down on Praiano, and then the clear and well-marked path scratches along the cliffside.
First published in the Mail Online - June 2017
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