Your calls always answered within 5 rings.
As always you did a fabulous job.
Bradley and team as excellent as ever. Emirates are excellent to be fair but like every economy seat it's scandalous how people are travelling like sardines.
Prompt and helpful advice. Good to know we had you to call if we got into difficulties.
Taylor was realy good and helpful
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Brilliant Itinerary put together by Luke. Faultless throughout.
Jim was excellent in helping plan and organising the hotels and flight to suit our budget and timetable. Everything was meticulously planned and we had a wonderful holiday
Fantastic tour of Sri Lanka ending with a stay at Bandos in the Maldives. DialAFlight were excellent, the entire holiday was perfect and thanks to Damian we had all the information to hand on the DialAFlight App. Thank you for a wonderful holiday
Everything went as booked. No issues. Looking forward to.booking next holiday with Greg.
All the flights worked well however there were a few that we couldn’t check in to using the app. Luckily this was resolved in time to check in for our flight home
Fantastic service. Spot on. Etihad Airlines one of the best and connections were perfect at a very good price
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Very frustrating the way Vietnam Airlines cancel and amend flights
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Alan White did his usual excellent and very personal job looking after us. My wife needed wheelchair assistance this year. Alan sorted it all out for us. Everything was very slick and went 100% according to plan. Vistara Business class was fine - good value. Not quite as smooth as Etihad or Emirates but perfectly acceptable for a much lower price.
Great team - always use DialAFlight
Other than the changes with the flights everything else was great
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Great communication. Clear and accurate
Unable to check in with Qatar as we had two internal flights on the booking with Bangkok Airways. This caused frustration as we couldn’t get seats together in Business.
Excellent service as always
Both our bags arrived with us this time. New passport control at MAN quick and easy.
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Our honeymoon was amazing. The staff at DialAFlight are very accommodating and I will definitely use them again in the future. Everything went very smoothly and we even had representatives out there to greet us and help us with any information and book trips.
The flights, hotel and location were excellent. Many thanks Glen
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Italy makes me greedy. Florence is awash with deliriously good art, Milan is Italy's fashion and design hub, and both of them have outstanding food scenes.
However, it turns out that you don't have to make a choice when it comes to a long weekend break. These two cities are only a 90-minute train journey apart, so it's possible to explore both in one trip.
By happy coincidence, both cities have airports nearby. It is a just a 20-minute journey from Peretola airport in Florence to our hotel, the Helvetia & Bristol, in the heart of the city.
Opened in 1848, this former palazzo is the oldest hotel in Florence and is still a charmer, with deep colours, marble bathrooms and ingrained atmosphere. We sip aperitivos beside a log fire while elegant Florentines mill around us.
However, with just 67 rooms, the Helvetia & Bristol hasn't got attitude. Rather, it's as friendly as Tom Hanks (the Hollywood star stayed here while filming 2016's Inferno) and it's also handily central - the Uffizi gallery and the Duomo are just minutes away.
The view from my window is pure E.M. Forster, although there are signs that Florence is becoming hipper.
In Piazza della Signoria is the Gucci Garden. The Italian fashion house has taken one of Florence's palazzos and turned into an arty showcase, with slogans on the wall and where a box of pencils, made in China, costs an astonishing 90 euro.
Offering more of a bargain is Desinare, just off Via dei Serragli. It's a reclamation yard, restaurant and cookery school, where Maria has us making fresh tagliatelle with a saffron sauce, bruschetta with kale pesto, and a delicious flourless chocolate cake.
For a more rural experience, but just 15 minutes outside Florence and still with amazing views of the city, is Il Salviatino hotel. This is a beautifully restored 15th century villa in the rolling Tuscan hills. It has original frescoes, lush organic gardens - and offers the opportunity to go truffle hunting in the hotel grounds, as well as winery tours and family-style Tuscan dinners. This is an authentic, magical, Italian escape combined with sheer luxury, perfect service and a setting of pure grandeur - and Florence in easy reach.
Also in the stunning countryside near Florence is the Belmond Villa San Michele, a 14th century former monastery that's now recognised as one of the country's finest small boutique hotels. It's surrounded by lush woods and terraced gardens of lemon trees and fragrant roses, with stunning views.
The hotel is steeped in history - and seeing medieval architecture perfectly blended with modern luxury is fascinating. First, savour superb Tuscan cuisine on the alfresco loggia...then take lessons in Tuscan fusion cuisine at the hotel's famed cookery school.
A day or two later we clamber aboard the train and head north, and glimpses of glorious Tuscan hills give way to tunnels and finally to Milan.
Our hotel, the Rosa Grand, also has a prized location. From here you can see every knobble of the city's spiny Duomo.
If Florence is joyously tied to the past, Milan is a city that works. It feels sure of itself. There are crowds and paparazzi as we start to explore - it turns out that one of Italy's top chefs is getting married.
Staying so centrally brings all sorts of pleasures, mostly of the lazy sort.
I get to wander into the Reale Palace to catch an exhibition of Caravaggio and costumes from opera house La Scala, peruse mind-bogglingly expensive vegetables in Peck (a grocery story that displays its wares like art) and then slip into the Galleria Vittorio Emanuele, the imposing glass and steel shopping arcade built in 1877.
In the middle is Marchesi. Milan's most famous pasticceria recently opened a branch here. Now owned by Prada, it's part cafe, part art installation. And wholly delicious - as are both of these cities.
First published in the Mail on Sunday - August 2019
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