Outstanding service throughout as expected from previous experience. I would recommend DialAFlight to anybody looking for timely professional and friendly help with travelling
Everything was well organised, hotel was wonderful and transfers were punctual
All good and arrangements went exactly as advised - this is about the 10th time we've used DialAFlight and every trip has been faultless.
DialAFlight performance is excellent - just a shame the car company that was booked wasn’t good.
Joe Orton is always efficient and on hand if help is needed.
Unfortunately there was a building site at the back of our hotel, the noise started at 8am and finished at 6pm. It didn't interfere with our holiday as such, just had to keep your patio doors closed when you were in the room.
Best service and prices. Our go-to guys.
Excellent service and very friendly and professional team making sure customers get a well deserved service
Dave Probert always organises so well
The whole trip went well - very happy with your work and organising
Jarvis excellent as always.
Orlando is a star.
You delivered again which is good to see.
Thank you Sadie for another lovely trip. Hopper transfer did arrive late but worked out OK with the flight delay due to French air traffic controllers strike.
You did an excellent job as always. It may be worth warning clients that Schipol airport is currently chaotic, everything in Milan was running late and we almost missed the second flight. Several people did miss the flight and several of us arrived at Cardiff with no luggage!
I was concerned that I would have to cancel my trip following my flight being cancelled, but DialAFlight quickly found replacement flights for the same dates saving me the stress and hassle of dealing with the airline. Very happy I booked with DialAFlight.
Dave is the best
Greg gave great recommendations, sorted out amendments quickly and was always available to help when necessary. A perfect honeymoon
Have dealt with Craig for years and found him to be very helpful. Nothing seems too much trouble and his customer service is fantastic.
On the busiest day of the year at Rome Airport, all worked very well. I can fully recommend your flight finding and booking service.
Everything perfect as always. Thank you, Jarvis.
Best travel organisers by miles
All the arrangements were perfect. I had to change return flights on two occasions and both were done without any fuss or difficulty. Excellent service as always.
Every time I have contacted DialAFlight and spoken with Keiran I have been very impressed as I have been cared for, given professional service and always a great deal to support my vacation. I recommend this company all the time to everyone I speak to
Fantastic service as ever from Roray and the team. Much appreciated!
Frank is superb. Helpful and great at finding hard to get flights at competitive prices.
Great trip and good follow up
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Every detail worked out perfectly. Very happy with Jake's services and would gladly use him and DialAFlight again
Excellent service by Jonathan. Definitely will be forwarding his contact information to friends
Italy makes me greedy. Florence is awash with deliriously good art, Milan is Italy's fashion and design hub, and both of them have outstanding food scenes.
However, it turns out that you don't have to make a choice when it comes to a long weekend break. These two cities are only a 90-minute train journey apart, so it's possible to explore both in one trip.
By happy coincidence, both cities have airports nearby. It is a just a 20-minute journey from Peretola airport in Florence to our hotel, the Helvetia & Bristol, in the heart of the city.
Opened in 1848, this former palazzo is the oldest hotel in Florence and is still a charmer, with deep colours, marble bathrooms and ingrained atmosphere. We sip aperitivos beside a log fire while elegant Florentines mill around us.
However, with just 67 rooms, the Helvetia & Bristol hasn't got attitude. Rather, it's as friendly as Tom Hanks (the Hollywood star stayed here while filming 2016's Inferno) and it's also handily central - the Uffizi gallery and the Duomo are just minutes away.
The view from my window is pure E.M. Forster, although there are signs that Florence is becoming hipper.
In Piazza della Signoria is the Gucci Garden. The Italian fashion house has taken one of Florence's palazzos and turned into an arty showcase, with slogans on the wall and where a box of pencils, made in China, costs an astonishing 90 euro.
Offering more of a bargain is Desinare, just off Via dei Serragli. It's a reclamation yard, restaurant and cookery school, where Maria has us making fresh tagliatelle with a saffron sauce, bruschetta with kale pesto, and a delicious flourless chocolate cake.
For a more rural experience, but just 15 minutes outside Florence and still with amazing views of the city, is Il Salviatino hotel. This is a beautifully restored 15th century villa in the rolling Tuscan hills. It has original frescoes, lush organic gardens - and offers the opportunity to go truffle hunting in the hotel grounds, as well as winery tours and family-style Tuscan dinners. This is an authentic, magical, Italian escape combined with sheer luxury, perfect service and a setting of pure grandeur - and Florence in easy reach.
Also in the stunning countryside near Florence is the Belmond Villa San Michele, a 14th century former monastery that's now recognised as one of the country's finest small boutique hotels. It's surrounded by lush woods and terraced gardens of lemon trees and fragrant roses, with stunning views.
The hotel is steeped in history - and seeing medieval architecture perfectly blended with modern luxury is fascinating. First, savour superb Tuscan cuisine on the alfresco loggia...then take lessons in Tuscan fusion cuisine at the hotel's famed cookery school.
A day or two later we clamber aboard the train and head north, and glimpses of glorious Tuscan hills give way to tunnels and finally to Milan.
Our hotel, the Rosa Grand, also has a prized location. From here you can see every knobble of the city's spiny Duomo.
If Florence is joyously tied to the past, Milan is a city that works. It feels sure of itself. There are crowds and paparazzi as we start to explore - it turns out that one of Italy's top chefs is getting married.
Staying so centrally brings all sorts of pleasures, mostly of the lazy sort.
I get to wander into the Reale Palace to catch an exhibition of Caravaggio and costumes from opera house La Scala, peruse mind-bogglingly expensive vegetables in Peck (a grocery story that displays its wares like art) and then slip into the Galleria Vittorio Emanuele, the imposing glass and steel shopping arcade built in 1877.
In the middle is Marchesi. Milan's most famous pasticceria recently opened a branch here. Now owned by Prada, it's part cafe, part art installation. And wholly delicious - as are both of these cities.
First published in the Mail on Sunday - August 2019
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