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We had an absolutely fantastic holiday in Dubai, all thanks to Ian at DialAFlight. Every time we book with him, he ensures we get exactly what we’re looking for, from flights to accommodation. He is incredibly helpful, attentive and always goes above and beyond to make sure everything runs smoothly. We’ve recommended him to friends and family because he never lets us down. If you're looking for a reliable and knowledgeable travel agent, Ian is the one to call!
Five stars for service
Charlie is fantastic - been dealing with you for over 20 years and cannot praise him and the company enough. You have our business for life
All great - thanks to Freddie once again
From the time we arrived at Amman airport. a member of the travel company was waiting for us at customs who dealt with the visas very efficiently. The driver and guide were very helpful and supported my husband as he has disability walking. The hotels were very good especially Holiday Inn was excellent. Leo at DialAFlight was excellent at organising this private holiday for three of us taking our needs into account. Well done and thank you
Everything was what we expected from DialAFlight! Perfect trip to Cairo then onto Aswan via the Nile. Everything was as told to us by Conrad!
Outstanding service particularly when the flight was cancelled and an alternative flight was not acceptable. DialAFlight came to the rescue at 0200 hours and sorted the situation quickly and efficiently.
Excellent, speedy, efficient and attentive service although I'm not 100% convinced I ended up with the best flight option
First time I’ve used DialAFlight but would book with them again. Chris Coulter was excellent. Everything regarding the holiday was perfect
Kennedy is amazing - would never book a longhaul holiday with anyone else. She is a credit to DialAFlight.
Vinnie gives us fantastic service
We had an issue with our room not being available as promised by the hotel and were already en route to the airport when they emailed us. Ryan took care of everything! When we got to the hotel we were upgraded to a suite with a complimentary mini bar, and they also gave us complimentary food & beverage vouchers to the value of £250! Whilst staying at the hotel the service we received from all the staff was fantastic - they took care of our every request and made sure the rest of our stay was perfect. All thanks to Ryan
It was first time using your company and will definitely again
From your side I feel you did a fantastic job. A few issues with the hotel which you wouldn’t have known and I will bring you up to date with
Special thanks to Larry who did a great job. Everything worked out.
Quite simply, superb. Thanks Dominic, you made my 60th memorable.
Ryan suggested trying Etihad. Best ever
Souk Boutique Hotel in Doha was excellent. Superb service, great location.
Everything went very smoothly and the timing of arrival was perfect for me.
As always my travel manager was fantastic from start to finish. Very supportive and helped us every step of the way. We had a fantastic holiday and can't wait to book the next one with you
Big shout out to Ryan who always meets my holiday needs - as professional as always!
Another successful holiday to Dubai. Chris Coulter never fails to deliver my bookings with excellence and service. Would never book with anyone else! Top guy and recommend him to all friends and new acquintances!
Dennis and his team were professional, helpful and timely in supporting our changing requirements and very reactive to a potential issue (not caused by DialAFlight ) at the end of our trip. We will definitely be coming back to you for our next trip
I have used DialAFlightt numerous times over the years and found them to be fantastic, knowledgeable and able to arrange and manage all my group and individual bookings. Cameron Bleasdale was excellent, He gave sound advice and ensured we were clear on all details for the holiday. I wouldn't hesitate to recommend him.
Excellent as usual. Would always recommend Dominic when booking
Excellent service - Philip Bardsley is exceptional ensuring all details are as they should be
Harriet and her team never fail to deliver quality, competitive prices and keeping you updated as well as being extremely approachable and catering to our every need as a family with young children. Thoroughly recommended.
A huge thank you to Curtis as he is very patient and organises everything I ask him to do. Once again your company delivered
Cameron was extremely helpful as always and the trip worked out perfectly. It was everthing we were looking for - all transport services were timely and the resort itself was brilliant.
Great holiday! Peace of mind booking with DialAFlight. Communication with Bradley was excellent. Very professional organisation.
Italy makes me greedy. Florence is awash with deliriously good art, Milan is Italy's fashion and design hub, and both of them have outstanding food scenes.
However, it turns out that you don't have to make a choice when it comes to a long weekend break. These two cities are only a 90-minute train journey apart, so it's possible to explore both in one trip.
By happy coincidence, both cities have airports nearby. It is a just a 20-minute journey from Peretola airport in Florence to our hotel, the Helvetia & Bristol, in the heart of the city.
Opened in 1848, this former palazzo is the oldest hotel in Florence and is still a charmer, with deep colours, marble bathrooms and ingrained atmosphere. We sip aperitivos beside a log fire while elegant Florentines mill around us.
However, with just 67 rooms, the Helvetia & Bristol hasn't got attitude. Rather, it's as friendly as Tom Hanks (the Hollywood star stayed here while filming 2016's Inferno) and it's also handily central - the Uffizi gallery and the Duomo are just minutes away.
The view from my window is pure E.M. Forster, although there are signs that Florence is becoming hipper.
In Piazza della Signoria is the Gucci Garden. The Italian fashion house has taken one of Florence's palazzos and turned into an arty showcase, with slogans on the wall and where a box of pencils, made in China, costs an astonishing 90 euro.
Offering more of a bargain is Desinare, just off Via dei Serragli. It's a reclamation yard, restaurant and cookery school, where Maria has us making fresh tagliatelle with a saffron sauce, bruschetta with kale pesto, and a delicious flourless chocolate cake.
For a more rural experience, but just 15 minutes outside Florence and still with amazing views of the city, is Il Salviatino hotel. This is a beautifully restored 15th century villa in the rolling Tuscan hills. It has original frescoes, lush organic gardens - and offers the opportunity to go truffle hunting in the hotel grounds, as well as winery tours and family-style Tuscan dinners. This is an authentic, magical, Italian escape combined with sheer luxury, perfect service and a setting of pure grandeur - and Florence in easy reach.
Also in the stunning countryside near Florence is the Belmond Villa San Michele, a 14th century former monastery that's now recognised as one of the country's finest small boutique hotels. It's surrounded by lush woods and terraced gardens of lemon trees and fragrant roses, with stunning views.
The hotel is steeped in history - and seeing medieval architecture perfectly blended with modern luxury is fascinating. First, savour superb Tuscan cuisine on the alfresco loggia...then take lessons in Tuscan fusion cuisine at the hotel's famed cookery school.
A day or two later we clamber aboard the train and head north, and glimpses of glorious Tuscan hills give way to tunnels and finally to Milan.
Our hotel, the Rosa Grand, also has a prized location. From here you can see every knobble of the city's spiny Duomo.
If Florence is joyously tied to the past, Milan is a city that works. It feels sure of itself. There are crowds and paparazzi as we start to explore - it turns out that one of Italy's top chefs is getting married.
Staying so centrally brings all sorts of pleasures, mostly of the lazy sort.
I get to wander into the Reale Palace to catch an exhibition of Caravaggio and costumes from opera house La Scala, peruse mind-bogglingly expensive vegetables in Peck (a grocery story that displays its wares like art) and then slip into the Galleria Vittorio Emanuele, the imposing glass and steel shopping arcade built in 1877.
In the middle is Marchesi. Milan's most famous pasticceria recently opened a branch here. Now owned by Prada, it's part cafe, part art installation. And wholly delicious - as are both of these cities.
First published in the Mail on Sunday - August 2019
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