Your calls always answered within 5 rings.
Excellent service. The ability to speak to a UK agent to clarify any queries or confirm details is a standout level of service that differentiates you from other players in the market. This type of service has almost disappeared. I would usually ignore feedback requests but your service is excellent and I think you need to know how much your customers value it. Thankyou to Philippa and the other staff.
As ever Annabelle Chadderton was amazing from start to finish. We would never book with anyone else and have recommended her to many people who have shared our experience. We really couldn’t have asked for more. Once again thank you and time to get working in our next holiday!
The service from Tristan Chatburn is second to none. DialAFlight are highly recommended. Excellent personalised service.
Had a fabulous holiday. Everything was as promised by Craig and his team. Amazing 5* service as always.
Although you rightly said a house reef unfortunately we had to go by boat and pay so a little miffed but did not spoil a fantastic holiday
All went well with no problem whatsoever
Joe helped us to change resorts and this was the reason why I always book longhaul travel with DialAFlight in case something goes wrong. Excellent service and they saved my holiday
Excellent, as I expected it to be.
Oscar was amazing. Great service
Excellent service again. Lucas Moore was brilliant. Very patient with all questions and changes and made sure flights and prices were best available. Will be using you and recommending for future holidays.
Great experience, would use again.
Ryan from DialAFlight delivered a first class service from start to finish
Great team
Yet another faultless trip from Austin
Darryll is brilliant!
Excellent service from Howard and his team as always
The staff went to great lengths to help us in a very difficult situation. Can’t thank them enough. Great service
Amy was as good as ever.
Ryan booked us an amazing holiday and sorted out the special assistance with Emirates. This helped tremendously. He helped us pick a really great hotel in Seychelles. Thank you so much.
It was a delightful experience - although to be fair and completely honest, I am used to only delightful experiences when I book through DialAFlight. I have come to expect this every time and my expectations have always been met. ALWAYS!
Bradley Edy was efficient and easy to reach via email when I had any questions and I was kept in the loop. On return journey when there were flight times changes I was advised in good time. Would use again.
Adrian Crolla did a great job helping organise everything - flights, transfers, hotel all great.
Each time I deal with DialAflight I have had excellent, friendly and very efficient service at a fair cost. Highly recommended by me.
Alll went smoothly and we were delighted with your service. Thank you very much.
As always a first class service.Thank you
We had an amazing, all inclusive deal which Ivor Savage tailormade for us and it all worked out fine. Although our destination was 'Winter Season' the weather was mixed but sunny most days with showers, but always a pleasant 23-24* - warmer than our summer in most of June. Nice to come back to a heatwave!
Loved every minute of the holiday which went like clockwork - thank you Ed
Calvin sorted every single detail for me. Seamless experience as usual. Thank you
Just perfect. Good service, good price, easy comms. Will definitely be back.
Great service and follow up pre trip. Ray's help was much appreciated
The scream is shrill and unexpected. It echoes across the almost empty restaurant, making the waiter jump. I drop a forkful of Arctic char into my lap.
A young woman rushes to the windows, presses her face against the glass and stares into the darknessbeyond.
The Icelandic sky is alive. Ignoring the sub-zero temperatures, we sprint outside and stand in ankle-deep snow watching the emerald bands of the Northern Lights swirl.
A honeymooning couple embrace each other tightly, tears staining their cheeks. ‘This is a dream come true,’ says the new bride. I know what she means.
The spectacle playing out in the skies over Ion - a remote and luxurious hotel deep in the Icelandic wilderness - is a wonder. And it isn’t the only reason to visit this enthralling part of the world.
I am on a self-drive along Iceland’s Golden Circle trail, which takes in a number of sights just outside Reykjavik.
Most visitors tick off Iceland’s waterfalls, tectonic plates and spouting geysers on an organised tour - but there’s another way.
After two busy days in the capital - feasting on puffin at cosy restaurant Prir Frakkar and sipping brennivín (a local schnapps made from fermented potatoes) at Boston, Bjork’s favourite bar - the open road beckons.
And they don’t get much more open than Iceland’s Highway 35. It’s possible to do the whole 170-mile Golden Circle circuit in four hours, but what’s the rush?
Poring over a map, I plot my route in the reverse order to the one that the coach tours take. The city fades away, vanishing into the rear view mirror replaced with green valleys and brown mountains.
I pull over beside a farm and the Icelandic horses take a break from grazing to wander over and say hello.
A big draw on the Golden Circle tour is the volcanic crater Kerid, the last stop on the normal coach tour, but the first one doing it the opposite way.
The crater was formed when a large magma chamber collapsed.
The piercing blue colour of the water surrounded by the red lava rocks is a breathtaking contrast of nature.
Gullfoss Waterfall, the next destination, is quiet. The day trippers from Reykjavik are yet to arrive, so we take the trail down to the gentle Hvítá River and watch it pick up ferocity as it plummets over the 70ft drop, cascading with a thunderous roar down two levels into a narrow canyon.
A thrilling afternoon follows: criss-crossing the Langjokull glacier on a snowmobile, at high speed - Beyonce and Jay-Z did the same shortly afterwards - and onwards to another of the Golden Circle’s main spots, the Strokkur Geyser.
This is Iceland’s most iconic natural attraction. We smell the geyser long before we see it; a stench of sulphur among the steaming geothermal pools.
A crowd gathers for the next performance, which takes place roughly every ten minutes.
Eventually, the earth shakes slightly and the piping-hot puddle bubbles before surging skywards 100ft into the air.
With the late afternoon light beginning to soften, we head for Ion Hotel, superbly located near Thingvellir National Park, where the North American and Eurasian tectonic plates collided.
Having met, the plates pulled apart, forming a rift valley on the shores of Iceland’s biggest natural lake, Thingvallavatn. It is a UNESCO World Heritage site and also stood in for Westeros in scenes from Game Of Thrones. The Icelandic Parliament, Althing, was established at Thingvellir in 930, and remained there until 1798.
It is the world’s oldest parliament and the national park (‘the perpetual property of the Icelandic nation, never to be sold or mortgaged’) was established in 1930 to mark the parliament’s 1,000th anniversary.
The Ion hotel, with 45 rooms, has a bizarre industrial-style appearance and has a power plant next door. But don’t be put off, you barely notice it - and inside all is luxury.
The hotel is raised on stilts and decked out with driftwood and exposed concrete, and has the surrounding mountains, lakes and meadows to itself. It describes itself as a luxury adventure hotel and many guests use it as a base for treks across the glacier or for days of fly-fishing in icy rivers. It is a serial winner of awards for design and sustainability.
After our dinner is interrupted by the appearance of the aurora borealis, we get in our bathing suits and out to the plunge pool, where the nocturnal performance shows no sign of a curtain call.
We wallow in the warm waters, sipping cocktails under a night sky heaving with stars and the speckled bands of the aurora.
First published in the Daily Mail - August 2016
More articles below...