Your calls always answered within 5 rings.
Thank you Chris. Everything went very smoothly. I shall be in touch next time I travel
Food in hotel was disappointing, staff were brilliant
Private transfer was good. Hotel good and staff lovely. Shower was an odd design and leaked every time it was used. Food good. Lots of steep slopes and stairs so no good for anyone with a mobility issue although golf buggies were on call if needed. Lovely and quiet but walking distance to small town.
Scott was so helpful from start to finish. Everything was 100%
Hannah Kennedy provided an excellent service from start to completion of our holiday. We were provided with various different options and she was always available to answer any questions. We will certainly be using Hannah's services on our next trip.
Everything was well organised and location was perfect. Thank you
Ben Till was absolutely amazing in arranging the perfect holiday to Daios Cove. He was so helpful and made sure we had the perfect holiday yet again. We cannot thank him enough. We will continue to recommend him and DialAFlight
Seat allocation on the plane was bad. In future I would pay a fee earlier to book seats. Also a mix up with rooms meant that certain members of the family could not eat breakfast with the rest in the same restaurant Overall it was a fantastic place and a great holiday
Tristan was great - as always - thank you so much
Once again Annabelle delivered what she promised. Great hotel, transfers, location etc She has really taken time to know what we like and has delivered accordingly. Furthermore the team is always available 24/7 if needed. This gives great peace of mind just in case. This was our 5th holiday booking with DialAFlight
Everything worked out well, as usual.
Nothing too much trouble for Gino, always solved my concerns and questions . Phone answered quickly and returned my calls within the time limit given. I felt valued as a customer
Top marks, as usual.
We were surprised at a 49 euros charge per person when checking in at hotel.
As always you delivered and that's why I return to you year after year
Amazing customer service. Would highly recommend
Thank you for all your help in booking our trip and the late amendments to it. The flights and transfers went smoothly and The Asterion Suite and Spa was a perfect location and the service fantastic.
All worked out fine. Thanks very much.
Fantastic service. Couldn’t have asked for anything more. Informative, helpful and Patrick and Liam went the extra mile on the customer service. Even when I had to check something on day of departure from Crete. Both understood and listened to the specific requirements of our holiday and delivered this to perfection and we were very happy with the holiday including the private transfer organised. Overall 10/10 for our holiday and very pleased with the high levels of customer service that DialAFlight prides itself on.
Many thanks to Troy who has helped us many times in the past and continued to do so with this holiday, keeping us informed and up-to-date. Well done DialAFlight and Troy in particular.
We are so happy with all the help and advice we were given from DialAFlight for our recent break to Crete. The holiday was exactly what we wanted and your knowledge when booking was invaluable. Cannot recommend your services highly enough. This was our 4th or 5th time of booking with you and you have never failed us yet. Long may it continue.
Great service. Got us the flights we wanted and I appreciated the check in call just before the holiday. Thanks Oscar
Thanks all went well
DialAFlight have always looked after us very well indeed. Jeff is very friendly and helpful. Would highly recommend and so do our friends.
Great advice on holiday location and hotels from Ian, the hotel was outstanding. Ian has been our go to contact for 10 years, all aspects of holiday planning were covered perfectly. Thanks as always!
Thank you for your help.
This was our first booking with Theo and the whole experience was brilliant. He was very helpful throughout. The hotel he suggested was perfect. We had a lovely week away and wouldn’t change anything.
It is great to speak to one of the team about specific requirements rather than attempting to navigate a virtual IT program that is restrictive and pre-programmed on the basis of assumed needs. An amazing 5* Service.
Only slight issue was the connections were a bit tight - on the way out we missed our connection and on the way back we had to run and only just made it. Would have been fine with just adults but with kids and elderly parents think we probably should have gone for flights with longer connection times.
I highly recommend Eve as an excellent travel representative - she always delivers what we ask for in a very professional and friendly manner.
Having just re-read Victoria Hislop's novel The Island, my mind was full of images of olive groves and small fishing villages hugging rocky coastlines, with friendly locals offering food and drink to die for - and in Crete my literary-inspired imaginings came true.
If you take an early flight from the UK you can be eating Greek salad on the beach by lunchtime - and of course I'm used to being up well before the crack of dawn to host ITV's Good Morning Britain.
Enticed by the promise of exclusive elegance, we stayed at the Daios Cove Luxury Resort and Villas, less than an hour from Heraklion airport - from where we were whisked in an air-conditioned limo.
At Daios Cove, the first thing that hits you is the glorious view across the Aegean Sea. The resort is laid out beneath you - four different levels cut into the cliff-face, as well as an infinity pool and a private beach.
The resort was the vision of owner Dimitris Daios. His aim was to create 'luxury a different way', and certainly every detail has been thought through.
Each of the 39 villas has a private heated pool and they are set along one side of the cove, all with unspoilt views and privacy.
To get to our villa we were whizzed off in a golf buggy, which gave us the distinctive feel of being in James Bond's Moonraker. Our two-storey villa was so spacious we could have had a floor each. It had a pillow menu and even a choice of fragrance to have pumped into the air-conditioning system.
Delicious local food
Greek salads, grilled fish, seafood and souvlaki are my favourite holiday foods, and all were in abundance at Daios Cove.
The buffet restaurant, The Pangea, has a large selection of regional and international dishes, and several are cooked in front of you. There's also a formal Mediterranean restaurant, as well as Greek specialities at the Taverna Restaurant. However, my favourite meal was a private candlelit dinner served in the courtyard of our villa.
To help work off calories, there are plenty of watersports, including kayaking and paddle-boarding. You can also zip around the bay on an inflatable doughnut.
On land there's tennis, yoga and Pilates - but even that seemed too energetic as I was making the most of having a week of complete relaxation. The extent of my exertions was reading a book while floating on a lilo.
My excuse was that getting around the resort keeps you fit - being built over four levels means there are hundreds of steps, and we walked everywhere. If you don't fancy being so energetic, you can summon a golf buggy or use the funicular.
There's plenty to keep guests entertained in the evening. We went to a sparkling comedy show from the Feta Queen, Katerina Vrana, who poked fun at both the Greek and the British.
To help with the total relaxation process, there's a huge spa. I chose a bliss-fully relaxing massage as well as a facial.
Visiting the islands
We made it to Spinalonga, the former leper colony featured in The Island, on our final morning. The colony is a short hop across the sea from the village of Plaka. For anyone who has read the novel, it's a hugely evocative trip - you can imagine those who faced that journey for real as they were banished to the island and forced to leave their families behind.
Even for those who haven't read the book, you get a real sense of how those confined there for years had to create a community until a cure for leprosy was found in the 1950s. It feels even more eerie now that it's deserted, apart from tourists meandering around.
Back in Plaka there are quaint streets and buildings that haven't changed for years. Not to be missed is Giovanni's Taverna, where we received a delightfully warm welcome from the owner, Yanni.
The taverna is everything you would hope for, with a truly authentic feel. The marinated anchovies are delicious, and Yanni's tomato and olive oil dip made to his grandmother's recipe is exquisite.
I was delighted my experience of Crete lived up to expectations from reading The Island - and if you go, don't forget to pack it as a must-read holiday book.
First published in the Mail on Sunday - July 2019
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