Your calls always answered within 5 rings.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
British Airways need to fine tune things. We both have to have aisle seats. British Airways website is disappointing, confusing with conflicting information and frustrating to use.
All 10 out of 10
Really good service. All staff especially Jerry very helpful at all times. Have used several and the service is always excellent
Seats booked weren't the ones we were told and we had very little legroom which made the home flight uncomfortable.
Everything worked like clockwork as usual - well done
Edward Scudder is always very helpful and accommodating
You were brilliant when I was driving you mad changing my flights.
This is the first time I’ve used DialAFlight and the experience was excellent. Special thanks to Kennedy who arranged our booking. Excellent communication, clear instructions, friendly and would certainly use again. I tend to book online myself but Kennedy and DialAFlight have made me think differently
Very good as usual. Many thanks.
Have sent an email to Connie to say how well everything went.
The app provides full details, keeping everything in one place. This is ideal for me as a party leader as I don't have multiple emails and screenshots! It is always a pleasure to deal with Sam Nott, who goes above and beyond to assist me with my enquiries and trips. I thoroughly recommend DialAFlight.
Terrific holiday. Many thanks
All good - Mark does a brilliant job.
Great personal service. Thank you!
Very helpful on all areas - as always
Can’t fault the service.
Met all my expectations
Jamie is top class and an all round professional making booking easy and straightforward. I cannot recommend highly enough and wouldn’t use anyone else.
Top marks again
Very efficient as always
Charlie organised our flights to Cyprus for my son's wedding, including arranging for his brother’s flight from Peru to Paphos via Gatwick for the wedding. Although BA cancelled a couple of the flights, Charlie was on the other end of the phone with advice. Thank you from a grateful Mum
Michael was exceptionally helpful and couldn’t do enough for us. Will definitely use again
Great hotel. Good taxi service both ways.
The DialAFlight team provided us with a dream one week break in Paphos. Thanks to Simon and the team.
Once again Guy Foskin delivered and called before we flew to Cyprus to make sure everything was ok.
It is the first time we have used DialAFlight and it will not be the last.
Never book with anyone else
As usual Lucas sorted all my travel needs efficiently with courtesy and friendliness. Would recommend DialAFlight to anyone
First class as before. Many thanks
I have unashamedly high standards when it comes to pampering. Who better than me then, to test out the new spa treatments on offer from Cypriot ultra spa Anassa?
This place is what's known as a 'destination spa' - treatments aren't an 'add on', they're their whole reason for being.
On an isolated stretch of coastline about 45 minutes drive from bustling Paphos on the Akamas Peninsula, Anassa is a family-owned resort famed for its beautiful food and beach.
Delightful villas wind out across the property in a kind of mock Greek village with cobblestone streets and tumbling bougainvillea. It is utterly delightful.
But what about the all-important spa?
Day one, I trundle past a beautiful rustic Greek chapel in the hotel's grounds, down to the spa for an 8am yoga treatment. It's raining - rare in Cyprus at this time - so instead of performing our morning stretches on a balcony overlooking the Mediterranean, we take to a room overlooking tall fir trees with our teacher Simon.
The hotel has a fully equipped gym, and there are all manner of extras you can book - yoga, meditation, water sports or chartering a yacht out to the Blue Lagoon, about an hour's sail along the coast.
And then there's the treatments. As well as traditional thalassotherapy and Organic Pharmacy products, the spa at the Anassa has just taken on Ila products, which is music to my ears.
I've long been a devotee of the Ila brand. Created by hand in England, Ila goes to great lengths to be ethical. They describe themselves as 'beyond organic', an ethos very close to founder Denise Leicester's heart since she began the company in 2005. Ila at Anassa is the kind of pampering marriage that I knew would blow my socks off.
I began my Ila journey with a 60-minute Ku Nye massage, a combination of massage with kneading, acupressure and the use of hot stones and poultices.
I was pleased to hear that the divine smelling oil used actually comes from Cypriot roses.
If you're not a fan of the heat, try the Prana Vitality massage which doesn't use hot poultices, just long deep sweeping strokes to eliminate stress from the muscles.
Despite the Ku Nye being a brand new offering at the spa, my therapist was experienced and instinctive - unsurprising when you learn that Denise picks her therapists by hand and gives them one-to-one training.
I defy even the most battle-hardened insomniac to stay awake after this treatment. It was all I could do to drag myself back to my room and clamber into my marshmallowesque bed.
Next up; a bespoke Ila facial with renowned celebrity facialist Anastasia Achilleos. I almost do the treatment a disservice to call it just a facial, because it was so much more. Comprised mainly of meditative sweeping massage, it helps drain your lymphatic system and eliminate puffiness from the face.
Essence of sea lavender and sea lettuce improve your circulation, and bestowed me with a rosy glow. I truly felt this 90-minute facial was 'transformative' not only to my face but to my mind as well.
Lastly I tried what I have simply named 'The Jets'. It's hard to explain how much I loved The Jets. Want an instant slimming treatment, one that rids your body of its wobbly bits and improves the look and feel of your skin? Book in for the Ila Thalasso Jet Shower and Deep Tissue Massage.
You strip off and don a pair of paper pants. You enter a large tiled chamber with handles at one end of the room where you stand. Then, a lovely lady comes in and picks up what looks to be a fireman's hose attached to a contraption which heats seawater to just a bit warmer than your body - then she fires it at you, working up your legs from your feet and doing your tummy, chest and arms. You turn around and face the wall so she can do your back and the backs of your legs and buttocks.
The pressure is quite high although not uncomfortably so, and in under a minute the area being 'jetted' goes red where the circulation is rushing around. This is the aim of the treatment and so, when that happens, the therapist moves on to the next area.
After you're all red and completely drenched – soggy paper pants and all – you are taken to another room to shower, dry off and lay on the massage table to be slathered in super soft jasmine and tuberose moisturiser which is then massaged in.
So did Anassa live up to the most finicky spa reviewer in the world? Dear readers, it did. I really cannot recommend the Ila treatments at Anassa highly enough. Beg borrow or steal to get yourself there.
First published in the Mail Online - August 2015
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