Your calls always answered within 5 rings.
Added charge for seat allocation after purchasing travel, not really acceptable. I did not think Virgin was going to follow the Michael O'Leary attitude to their customers.
Absolutely fantastic. Could not ask for any more. The service you receive just gets better every time
Excellent service from Dennis - everything went smoothly so will definitely book through him in the future.
Wayne looked after us and took care of everything as always. A few of my friends are now using him too.
Zoe is always great to work with, very efficient and knowledgeable
Was disappointed that Virgin charged an extra £900 for changes made to fly dates that took less than 5 minutes to alter
Matthew was great as always
Very responsive, personable service and quick and easy to speak to advisors. Ian Newton was extremely helpful in resolving issues for us whilst on holiday.
Excellent service from start to finish. This is the third time we have used DialAFlight and would thoroughly recommend them. A pleasure to deal with.
I would like to thank Connie for her patience with my continuous questions and nervousness! I still don’t understand why Virgin badger us to check in online when they do so anyway when we arrive at the airport.
Great resort and the beach was just there
Staff are wanderful
Excellent support throughout. I had the utmost confidence in the process and great communication with Dennis. Would use again and highly recommend to others.
Seats fine but disappointed with their positioning as we thought we would have middle aisle ones
Excellent service and the agent really seemed to care about getting me the best flight.
You are the best travel agent and that’s my reason for staying with you all these years
I’ve used DialAFlight for several years booking to Barbados - they have always been very efficient and the service is excellent. I always recommend them to friends and family
Well done Noah for checking in to make sure I was prepared for the journey.
From the beginning to end the customer advisor was very helpful and professional.
Sean Furnival is amazing! Such a friendly travel manager who went above and beyond to ensure everything about our trip to Barbados was perfect. I'll definitely be booking with DialAFlight again!
Everything was good except we had to pay for our bags from Miami to Antigua, we were told all baggage was included.
Leo is excellent to deal with
As always you were fantastic - thank you very much.
Always a first class service
Perfect service from Natasha, first time using and won’t book another holiday without. Made booking a holiday hassle free
Always deliver smoothly. No problem
Over and beyond expectations, top notch.
From the first phone call customer service was professional and friendly. Emails were responded to promptly and every question answered in great detail. Nicole made me feel fully at ease about the whole process. I would definitely use again
Room was in furthest corner and above restaurant with aircon 24/7 - annoying so we got moved. We booked kosher food, but were told it was not available for return trip - annoying otherwise all great
Professional service as always.
Just when you thought it was safe to order another coco loco and settle into snooze on the lounger, along come the wellness warriors to liven up your holiday.
Healthier holidays are booming as travellers demand more from their vacation. Yes, there are still lazy beaches, rum-laced happy hours and multi-course meals. This is the Caribbean after all.
But my particular hideaway has added new activities including floating fitness classes, happy hour sketching sessions and mindfulness from an in-house psychologist, inspired by health-conscious guests.
And while this is definitely not a boot camp kind of break - it’s still perfectly acceptable to get busy doing nothing if that’s more your thing - the fact that there are some ‘good for you’ options available is good to know.
I stayed at Galley Bay resort in Antigua, an Elite Island Resort - and this is how a typical day panned out...
8am We wake to the sound of waves and birds. With most of Galley Bay’s 98 rooms and villas being directly on the beach, for anyone looking to use their holiday time to connect better with themselves and nature this is a beautiful way to start the day.
8:30 It’s the first tough choice of many: whether to blow the cobwebs off with a paddle beside the pristine beach, a jog around the palm trees and turtle sanctuary, or a quick gym session.
9:30 A relaxed breakfast at the beachside restaurant where the healthier options include fruit, yoghurt, eggs and fresh juice. If you intend to leave Antigua fitting into the same jeans you arrived in some willpower will be required as this all-inclusive has a knack for knocking up devilishly moreish pancakes and French toast. We're trying to take it in turns - one day on, one day off from the most naughty things. Because life should be about balance, right?
11.00 Getting physical with the new floatfit classes in the pool (or the sea if you’re staying at the St James’s Club on the other side of the island). The class is a 20 minute HIIT (High Intensity Interval Training) workout including burpees, lunges, squats, mountain climbers and planks on a floating ‘aqua base’ board (like an inflatable surfboard) and is a brilliant way to get a bit fit while topping up the tan and having a giggle (the poolside sunbathers watching us wobble into the water are definitely getting a laugh).
The class is free (all activities at Elite Island Resorts, including daily yoga, hiking and watersports, are included in the price of a stay) and working out like this on the water offers a low impact activity that is suitable for all ages and fitness levels.
12 noon Lunch in the Gaugin restaurant, which features romantic thatched cabanas and serves up delicious grilled seafood.
15:00 A spot of sunbathing, on a private lounger near the room, a hammock by the pool or a rocking chair on the deck.
17:00 Back to the pool for a short stretch class on the aquabase boards. This time I fall in only once.
18.00 A chance to reflect on the day at Happy Hour. Every hour is technically Happy Hour at the all-inclusive Galley Bay bars, but this is when guests like to congregate before dinner. And now the resort is serving up bespoke ‘Ink & Drink’ sketch books alongside the sundowners to offer visitors the chance to colour themselves calm with designs by Puffin illustrator Adam Stower and mindfulness tips by psychologist Dr Nicole Gehl.
A good colouring session has been linked to relieving stress and anxiety and Adam’s sketches of the property’s views and nature are a great way to be mindful of the jaw-dropping location we are in. We also love Dr Gehl’s simple tips on taking the qualities of a great holiday home with us.
20:00 A quick visit to the Rum Shack, where it's possible to taste more rum than is decent before dinner.
21:00 We finish the day with dinner at Ismay’s. This is the resort’s most charming restaurant, named after the longest-serving member of staff, and the perfect place to celebrate a special occasion. As we settle at one of the romantic tables on the beach we decide to practice some of Dr Gehl’s methods, focusing on the feeling of the sand underneath our feet, the sound of the gentle waves and the taste of cold champagne as we toast this beautiful place.
First published in the Mail on Sunday - April 2017
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