Your calls always answered within 5 rings.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
We were disappointed with our seat allocation on Iberia
As always, very efficient and helpful.
Tristram as always was excellent. I always recommend
Trailing vines and creepers brush my face as I scramble over tangled roots and fallen logs. The rainforest is hot and steamy, and the only sound is the shrill cries and hoots of birds calling to each other high up in the treetops.
Suddenly I hear a rustle of leaves and look up to spot black faces peering down at us. Vervet monkeys are checking us out before they leap off through the branches and disappear into the dense vegetation.
Earla is leading me along a nature trail at Stonyhill on the tiny Caribbean island of Nevis. Some 3,000ft above us, the summit of the dormant volcano, Nevis Peak, is lost in cloud.
It takes a gruelling five-hour trek to reach it so I have opted for a shorter hike, learning about the healing properties of plants and trees.
As we pick our way across narrow ravines, Earla points out the prickly soursop fruit (anti-carcinogenic) and the creeping charlie ground ivy (good for high blood pressure). She picks up large brown and white leaves lying beneath my feet.
'They are from the trumpet tree,' she explains.
'We make tea with them to cure coughs and colds.'
Nevis itself is quiet and unspoilt but is easily accessible with direct British Airways flights to St Kitts, its larger sister, followed by a short speedboat transfer. The only traffic jams here are caused by herds of sheep and goats.
I am staying at the Nisbet Plantation, a former sugar plantation and the only one situated right on the beach. Its rocky groynes are used as diving boards by pelicans on the lookout for breakfast.
Pretty clapboard cottages are scattered among the palm trees and dinner is served in the Great House, where guests are greeted by Patterson, the flamboyant maitre d', who has a collection of 6,000 ties. Afternoon tea is served on the terrace beside the croquet lawn, and with friendly staff who all address you by name, it is easy to see why guests return time and again.
The ruins of a sugar mill stand at the entrance and the old stone oven is still intact with a plaque in memory of Fanny Nisbet, whom Horatio Nelson met here and eventually married in 1787.
Their wedding took place at the Montpelier Estate, now the deluxe Montpelier Plantation Hotel situated in the mountainous interior, and you can learn more about his life in the Nelson Museum in the capital, Charlestown.
The remains of sugar plantations are dotted across Nevis. The New River Coconut Walk Estate was the last to close in the 1950s and will soon become an open-air museum.
Others have been converted into hotels. My favourite is Golden Rock, which has fantastic gardens and panoramic vistas of neighbouring Monstserrat.
For an authentic Caribbean meal, head to Sunshine's on Pinney's Beach. I opt for spicy jerk chicken with rice and peas, and the owner's signature Killer Bee cocktail. Back at the hotel I flop into a hammock strung between the palm trees.
Most who venture to Nevis also take in the white-sand beauty of big sister St Kitts, which lies just 50 miles - but a breathtaking world away - from the glitzy enclave of Antigua.
Little St Christopher, as it's sometimes called, was the first Caribbean island to be spotted by Columbus and he gave it the name of his patron saint and namesake. Visually, it's a seductive fairytale island of dark forests and cloud-capped mountains, a tiny landmass in a crystal clear sea.
Columbus showed a little more imagination when he named Nevis because he thought the clouds surrounding its peak looked like snow. Its original name was Nuestra Senora de las Nieves (Our Lady of the Snows).
Less touristy than Nevis, St Kitts has a down-to-earth feel and in its quieter spots you're more likely to encounter wildlife than you are humans. There are more monkeys on St Kitts than people. The Green Vervets brought here by the French as pets look cute but they can be tricksy, with thieving a problem.
Key sites on St Kitts include Brimstone Hill, the island's one-time fortress. Play soldiers at this former British stronghold and you'll be rewarded with stupendous views and a site so pristine that the troops could just have moved out.
When night falls, head to the famous Strip for a rum punch stumble; home to Mr X's Shiggedy Shack and a string of other beach bars. Drink, dance and enjoy the stars in the big skies above.
And the perfect way to shake off a night on the tiles Caribbean-style? With one of those hammocks strung between palm trees, of course…
First published in the Mail on Sunday - June 2016
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