Your calls always answered within 5 rings.
So helpful, efficient but friendly at the same time
DialAFlight says what it does and does what it says. Having used DialAFlight for a number of years, we have had peace of mind knowing that if there is ever a problem they are at the end of a telephone line to help from anywhere in the world.
Many thanks to Raphael in particular, but to the whole team. You helped us out of a very difficult situation and took all the worries away so that we had a stress free and very enjoyable trip. Can't thank you enough.
Exceptional flight with outstanding service and lovely staff. Will book again very soon. And you found us the best deal!
Excellent communication from DialAFlight staff - thanks Harvey.
I've booked with DialAFlight multiple times and have always been very happy dealing with them and getting the best dates and times to suit my requirements. They are always friendly and answer the phone very quickly with no annoying pre recorded messages or push button navigating. They are reliable and you can always phone again to check any concerns.
Deborah was absolutely amazing with her help when I needed flight changes in Dubai due to the flooding. I wouldn’t have got back to the UK so quickly without her.
Becky was my link for the holiday of a lifetime. She did an excellent job of keeping me updated and although we didn’t have to call on her for help it was a big reassurance that someone was there at the end of the phone.
Thank you to Daryll and his team at DialAFlight who allowed me to travel with complete peace of mind!
All the flights were really good. However coming back home from Auckland to Shanghai, I wish I’d been made aware that my suitcase would need to be collected at Shanghai and then rechecked in. It wasn’t a pleasant or particularly easy experience. Anyway it all worked in the end.
You are not to blame for the poor service I received on my business class flights from LHR to AKL via Dubai but I will not be booking Emirates in the future
No issues from your end but Dubai airport and Emirates were very poor as far as communication went during our six and a half hour delay.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service and prompt attention
Great service as usual. Excellent phone pick up, good prices and wonderful advice about which airlines, stopovers and timings.
Zoe always delivers.
Annabelle C is amazing and I'd book again with her!
Lloyd was very helpful at all times
Thank you for an excellent service
You guys are great….will return to you when (all being well) we head back to Kiwi in 3 years time. Lots we didn’t get to do!
Thanks so much to Jim for his consistent help with my trip!
Again you excelled. Hotels were fantastic, close to all amenities and attractions. About to book again with you.
Great service as usual.
I appreciated the prompting and information regarding online check-in and luggage. The cherry on the top was the personal call to confirm all was in order for my trip.
Good service as usual. Just the one small hiccup
Our journey with Emirates went smoothly & the flight timings worked very well for us to minimise our jet lag.
Fantastic as usual, superb communication throughout.
I had to change my flight at the last moment because of a family emergency and the staff could not have been more helpful.
We were unimpressed with BA cabin service. The cabin staff were grudging and slipshod compared with ANZ and other Asian airlines. I will take this up with them separately; and second, transiting through Shanghai is pretty awful with lots of uncertainty and unnecessary bureaucracy which made many of us on my flight pretty fed up. Not a patch on Singapore, Hong Kong or Seoul.
Always an excellent service. Very professional in all aspects of the travel industry. Would always use and will always recommend
It's hard not to feel like a VIP when you arrive at an exclusive island hideaway on a private 62ft yacht with a glass of champagne in hand.
So it's little wonder that One&Only Hayman Island, in the heart of Australia's Great Barrier Reef, is beloved by A-listers from Oprah to Johnny Depp who are looking for a sanctuary from the outside world.
Being able to reach the remote island only by seaplane, helicopter or yacht adds to the exclusive appeal of the resort, which has celebrated its second birthday following a £48million facelift.
After taking in the pristine white sand and crystal-clear water as we docked in the harbour, we were met by our butler, Ryan, and whisked away to our room on a golf buggy.
And what a room it was – the lower-floor suite had direct access to the hotel's iconic pool, the largest in the southern hemisphere. We immediately changed and dived off our private terrace into the immense saltwater pool for a quick swim.
Our light, contemporary room, one of 160 in the resort on the northernmost point of the Whitsunday archipelago, boasted views onto the azure Coral Sea. With a dining area, lounge, separate bedroom and en-suite bathroom, the stylish suite boasted 75m2 of living space.
The five-star hotel opted to reduce the number of rooms from 209 to 160 in order to give a more luxurious experience – and it has succeeded. It's a masterclass in understated luxury.
Soon after arriving we learned that Thor actor Chris Hemsworth was staying on the island with his wife Elsa Pataky and their three children.
After settling into our room we went for lunch at Aquazure – one of the resort's six restaurants. It offered beautiful views out to sea.
Before long it was time for our sunset peak hike, which would give us breathtaking views of the surrounding islands from the Whitsunday lookout.
The hike really showcased Hayman Island's natural beauty and our guide, Sophie, pointed out some wallabies hiding in the bushes on our return trek.
After working up an appetite we enjoyed dinner at the resort's Pan-Asian restaurant, Bamboo. Set within an oriental bamboo garden overlooking an authentic koi pond, it was a serene spot.
The following day we took a short speedboat ride to nearby Langford Spit in an effort to see more of Hayman's beautiful surroundings.
We were dropped off at the picturesque spot and then explored along the narrow corridor of pure white sand, which stretches for several hundred metres at low tide.
From jet-ski adventures, to wake-boarding, scuba diving and snorkelling off the island's renowned Blue Pearl Bay, there is something for everyone.
You can even explore the array of marine life in a Seabob – a type of underwater jet-ski.
We decided to try our hand on one of the resort's nine Hobie Cat catamarans, and later jumped on a couple of stand-up paddle boards and had great fun splashing around in the shallows.
After the excitement of the water sports I was then able to relax and unwind at the resort's serene spa.
Our final night was incredibly special as we were able to enjoy the resort's under the stars private dining experience. We were placed in one of the cabanas overlooking the Coral Sea for a romantic dinner.
To finish off a perfect night, we returned to our room where rose petals had been scattered over our bed and in the bath - a perfect parting gift.
First published in the Daily Mail - October 2016
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